Never. ever, had any trouble with our local Halifax Branch, extremely courteous, helpful staff, always with genuine smiles. 2 ATM machines outside, 2 inside, 1 of those with cheque/cash paying in facility, well done to them .
By the way, we are all aware that most youngsters nowadays , depend upon the much vaunted "Bank of Mum/Dad, so do not need to know where a "proper" bank is !!