For cancellations and refunds you will need to contact our Customer Service team. Please note that we can only issue refunds to the person or company who paid for the booking. Please note that refunds may be made to your original payment method(s) via multiple partial refunds (up to the amount of the total refund due). If booked through a tour operator, travel agent or OTA, please contact your tour operator, travel agent or our ground crew to change your flights. If you have booked with eJ holidays, please contact them directly.
We are currently experiencing extremely high call volumes at the contact centre and we are sorry for any inconvenience this may cause.