Calis Beach and Fethiye Turkey Discussion Forum

Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: Gilly1 on August 15, 2014, 15:24:47 PM

Title: Name change
Post by: Gilly1 on August 15, 2014, 15:24:47 PM

Hi, Has anybody done a passenger name change with Thomas Cook. I have been trying for the last hour without success and I begrudge phoning them as they will charge me 20 quid for the pleasure. I even had an online chat with one of their advisors but she was as much use as a chocolate fireguard......am I missing something?

Title: Re: Name change
Post by: grahamturner09 on August 15, 2014, 16:40:46 PM

I think name change with Thomas Cook is nearly as much as a flight

Title: Name change
Post by: grahamturner09 on August 15, 2014, 17:59:12 PM

Just looked it up I think the only way is to call the premium rate number £55 per pasenger

Title: Re: Name change
Post by: Scunner on August 15, 2014, 19:47:57 PM

Thomas Cook replied to this when it was posted onto our Twitter feed - here is the reply which may help.

" Thomas Cook Cares @ThomasCookCares    
     
@CalisBeachForum Hi, we are the social media customer care team and are happy to answer any questions on Twitter, Facebook or Google+. Dan
"

Title: Re: Name change
Post by: Jacqui Harvey on August 15, 2014, 19:56:15 PM

As advised by Scunner.  Use their Facebook Page, they did answer me quite quickly in May. :D

Title: Re: Name change
Post by: Gilly1 on August 21, 2014, 22:54:07 PM

Thank you Jaqui and Scunner. After another online chat and again being advised to call them I went in for one last try and hey presto......their system actually worked this time and I managed to change the name at a cost of £35. Happy days.

Title: Re: Name change
Post by: Scunner on August 21, 2014, 23:47:08 PM

Great result  :)