I have to say that i have paid lots of bills at this place over the last 12 months and have only ever had 2 problems, 1 was with a water bill (which he no longer does now) and the 2nd was a couple of weeks ago with an electric bill. In both instances i took the receipts to him, and he resolved the problem within 24hrs. I have queued in the PTT before only to get to the counter, and to be told that there is a problem with the Aydem computer, unfortunately these things do happen from time to time.