Hanel homes

[KKOB]

quote:Originally posted by cheerful

When we stopped using them from being our management company, they did get over the top in the treatment of our new team.

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[Scunner]

I would say that if you followed the history of the larger local developers, you would be able to plot two graphs that clearly show a 45 degree angle downwards over time - the first graph construction and finish quality, and the second, after sales and site management. As prices of construction materials went up, quality went down - I can't think of a single exception to that rule in the "big boys".

[janmack]

We were lucky insofar as when we bought HH offered free legal fees etc. and they did actually deliver.

They also promised 5 year warranties on the builds, claiming they complied to UK standards.
 
Just before the warranty ran out HH offerered to take ALL their customers out for dinner to the Saat restaurant.

Many owners went.  We didn't cos we knew there was going to be a catch and just couldn't be a***ed with their lies by this time.

Some owners still talk about HH generosity:-/

Big surprise...next day all owners received an email advising them HH were no longer providing any kind of management or help.  Warranties were no longer valid.

On a more personal level, after they'd gone, one of the HH employees told me that his manager, who I had massive issues with, had asked him to poison our dog ie "put some poison in the stream" etc.  

Hanel House...nasty, nasty people.

[ceni]

Nasty Nasty people indeed.....I was threatened not to tell anyone about the way they treated us...has it stopped me?....has if hell....

[martinp2502]

The after sales team were serial liars.
I received fictitious handwritten invoices on bits of scruffy paper from members of staff.
I was asked for £450 for our tapu. The guy didn't get it.
We lost a lot of items from our house and Hanel were the only people over here with a key.
After 3 years of our 5 year warranty they walked off into the sunset but they'd still say that "someone was coming around in the afternoon". They would say anything to keep you happy.
I received a threatening email after a dispute with an employee.

The list could go on.

[Libra]

They have other businesses , too. Their main business is jewellery I have heared. Have a look at http://www.ozyer.com/default.asp?L=TR&mid=255. There might be other businesses you might want to avoid.