My friend has just been round tonight and came back last week from staying at the Golden Moon. We have all been going to the Golden Moon since 2005 off and on, sometimes twice a year and actually got married there. She has come back with some real horror stories of overbooking, complaints, cleanliness, over charging and general bad attitude of staff. We have also read the reviews tonight on Trip Advisor and she says that the reviews are spot on and she has vowed not to return. She has been to the hotel many times so has seen it at it's best years ago and now at it's worst and she is a very tolerant person. I write this with a heavy heart as I have many happy memories of the place and although we haven't stayed there for a few years as we prefer apartments we have always called in to see the staff and have a few drinks at the bar. Apparently if you have booked direct with the hotel your room is basically guaranteed but she says that every day people were arriving and there were no rooms and they were put into very shoddy apartments behind the hotel, some with no electric and no air con. Don't know what is going on there but it is a shame that a hotel with so much potential has deteriorated to such a degree.