I found the very same a few years back on a different Calis complex (although I was not staying there, just visiting because one of the apartments was for sale). There was a guy there who thought it was (or maybe it was) his responsibility to let people fall foul of the rules then make them feel awful or unwelcome by making a big thing of whatever it was. Of course there were no rules given to renters and he certainly wasn't going to share them to spoil his big ego trip later when he could come across with his "I should point out..." moments of power. He was also breathtakingly anti-kids, and would go out of his way to make it uncomfortable for parents to let their children have fun and relax themselves. This is so out of character for Calis as a resort it is tragic.
I also saw the opposite during my years in Calis - another complex had a set of rules (of course you must have rules) and a completely different character altogether as the "enforcer". He'd be over with handshakes, laughter and explanations of where the nearest shop was, where the bus goes from and more often than not progressed to being given a seat and an Efes with the family. With a "oh just be careful when you enter the pool, just make sure you use the shower first", his points were made and everyone were friends and chilled out.
That's a life lesson - when the great Dale Carnegie spotted two of his workers smoking right next to a no smoking sign he didn't shout or discipline them, he got two big cigars and presented them to the workers asking that they "enjoyed them outside".
