I won't harp on to much about this one guys, as our bad experience with Onur is fairly well documented on this Forum and for those who don't know what I'm talking about use the search facility and type in 'Onur Flight OHY 619'
Anyway, whilst scrolling through my e-mails on Friday, I came across this response from to our letter of complaint posted to Onur on 9th September.
I don't know why they bothered. However, I thought it only fair I share the e-mail with the good people of this forum.
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Dear Steve Brayford
We have received your letter of complaint about your journey from Dalaman -Birmingham on 07/09/2007.
We're sorry about the distress,that you had during your flight.
Your relevant letter is informed to, and evaluated by the Trade Management, Quality Management,Ground Operation and concerned departments, which is related with the subject.
We would like to advise you that all preventive actions shall be considered to prevent similar events that could be occured in the future.
Best Regards,
Yesim Soyluoglu
Costumer Relations Specialist
Onur Air Costumer Relations Departmen
Commercial Dep Onurair/Onurair/TR
Sent by: Levent Oztac
10.09.2007 09:34
