Hi Joy welcome to the forum, good luck with the furnishing when you come out.
Garanti Bank offer on-line banking in English, however, (and i don't know if this applies to other banks) when you go into the bank to withdraw money, you queue by ticket allocation and it seems there is a pecking order.
1. Business (Mega frequent user)
2. Business (Frequent user)
3. Business (Occassional user)
4. Garanti Card (Frequent user)
5. Garanti Card (Occassional user)
6. Ticket only (Lowest of the low)
There is a preference to customers who obtain their tickets by using either a business or Garanti Card, if you get your ticket without using a card you can have a very long wait until you reach the till, and that wait can be anything up to 1-1/4 hrs.
I must take the time one day and apply for a Garanti Card or change banks.