If the airline had looked after us, kept us informed, not closed down the terminal and left us locked in a coach, kept us fed and watered, looked after the sick and elderly instead of just leaving us stranded, tired, starving and with no information and then to rub salt in the wounds, return us to a different airport and made us wait an additional two hours for a coach after spending the last twelve hours in Faro airport, I too wouldn't have claimed. Apparently Ryanair already added the "potential" cost of claims onto flight costs in 2011, anticipating the claims that would follow. I am very, very bitter with Monarch - they knew the rules, they chose to ignore them and think they could just hide under the statement of "extraordinary circumstances". If their customer service had been better, maybe they wouldn't have any claims now. Yes, I am claiming.
