hi Heather we bought direct from Tufan and can't really fault them i'm sure you would have the same niggles with builders in the u.k. but everyone has been very helpfull and all the staff we have contact with have been great,they do all the things we ask them to do and would'nt hesitate to recommend them.To Derek, Pookie will help you out with maintanance, sorry took so long to reply