Not surprised Sennur not replied to your E-mail she is the most rude Bank Manager we have ever met, we closed our account there and asked for the money in cash as this was how we deposited the money, she just kept telling us she did not have the amount in the bank, it took us about a week to finally get the cash would definitely not advise anyone to deal with this lady, she continuously answered the phone whilst we were sat there until my husband eventually told her not to answer it anymore until we had completed our business, so unprofessional, but seems the norm in Turkey other customers interrupting whilst you sat there doing business
We only have an Orange account, which we check monthly on the internet to see how it's doing and what the current interest rate is. Last month the website told me our account had been suspended as we hadn't done any transactions for over a year, so we had to go to the branch.
Just 2 tellers actually working, 2 more ladies sitting near the door doing bugger all that I could see. We were in there for nearly an hour. Once we did get to the counter the cashier told us we should put our customer number in the ticket machine to get seen quicker. She was very nice and spoke excellent English, but it is sooo frustrating sitting waiting while staff are doing nothing. Glad this isn't our main bank.