I recently booked with jet2 to take back 3 bags,booked a seat and paid £233..However, after my accident am unable to go. I spent 2 lots 35 mins in a queueing system waiting for call centre to answer. When I explained they said cancel flight, I questioned this,stating they could forward the date. He went off to speak to a supervisor,came back and agreed to do it. Although the new flight was cheaper, they said it was more than if I had booked on line, and made me pay £62 more. This included admin fee. I paid it,as I am just grateful to be booked on a flight without doing the whole insurance thing. This is my first flight with jet2,so mixed emotions so far..