Author Topic: E mail problems  (Read 2632 times)

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Offline Steve A

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E mail problems
« on: March 27, 2020, 16:55:33 PM »
Hope we have an expert on here who can help.
Just set up my new HP laptop with Windows 10 OS.This gives you step by step to sync other devices which I have done ie iPad and iPhone no issues.
However when I send mail on the laptop I can receive it on my other devices but not the laptop.
If I send from my other devices I can send but not received on laptop.
So in short laptop sending but not receiving.
Obviously same e mail address which was apparently imported as part of the set up/ sync process.



Offline Scunner

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Re: E mail problems
« Reply #1 on: March 27, 2020, 17:57:42 PM »
Are you using Outlook Steve or the Windows 10 mail app?

Offline Steve A

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Re: E mail problems
« Reply #2 on: March 27, 2020, 22:01:38 PM »
Outlook I think it just automatically transferred everything

Offline Scunner

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Re: E mail problems
« Reply #3 on: March 28, 2020, 20:08:42 PM »
Steve this is a difficult way to get any progress quickly :D

What is the bit after the @ in your email address?

Offline Steve A

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Re: E mail problems
« Reply #4 on: March 28, 2020, 21:22:53 PM »
tiscali.co.uk

Offline Scunner

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Re: E mail problems
« Reply #5 on: March 28, 2020, 22:17:29 PM »
Firstly just check the settings it pulled in. In Outlook, File -> Account Settings

Tiscali settings as found online:

Incoming

 

Server type    POP3

 

Server address  pop3.tiscali.co.uk

 

User Name     xxxxxxxxxxxx@tiscali.co.uk  (your email address)

 

Password         xxxxxxxxxxxxxxxxxxxxxxx    (your password)

 

Server Port Number   110

 

Use Secure authentication  (only this box ticked)

 

PIPELING

 

Both boxes ticked

 

ie:-

 

Enable for checking mail

 

Enable for deleteing mail

 

OUTGOING

 

SMTP server  address     smtp.tiscali.co.uk

 

Server Port Number   587

 

SMTP server requires authentication (box ticked)

 

Use the following login (radio button active)

 

Username  xxxxxxxxxxxxxxx@tiscali.co.uk  (your email address)

 

Password   xxxxxxxxxxxxxxxxxxxxxxx          (your password)

 

Secure connection      TLS



Offline Steve A

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Re: E mail problems
« Reply #6 on: March 29, 2020, 00:03:39 AM »
Cheers Keith I’ll check this out in the morning

Offline Steve A

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Re: E mail problems
« Reply #7 on: April 06, 2020, 15:22:19 PM »
Thanks for your help Keith all sorted now,a little bit different on W10 ,for some reason didn’t auto set up so had to use POP3/IMAP option in set up wizard ,change password via webmail and all done.

Offline hornedfrog

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Re: E mail problems
« Reply #8 on: April 06, 2020, 15:43:47 PM »
Hi, Steve. If you have more than one device you need emails, you should consider using IMAP, rather than POP as IMAP will allow sync across devices because it holds the messages on the server. POP will normally download it to the first device accessing the message but doesn't reflect on other devices. Here's an excerpt that helps explain the differences:
Quote
Essentially, the main difference of the two protocols is that POP downloads emails from the server for permanent local storage, while IMAP leaves them on the server and just caches (temporarily stores) emails locally. In other words, IMAP is a form of cloud storage.
The full article is found at https://www.makeuseof.com/tag/pop-vs-imap/

IMAP tends to be better if you have laptops, phones and tablets all needing to access messages with updated status (or if you use third-person access to webmail).
I hope this helps.
Dale




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