Calis Beach and Fethiye Turkey Discussion Forum
Information and Services in Turkey Section => Telephones, Broadband and Mobiles => Topic started by: Liz 101 on August 09, 2014, 13:06:05 PM
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Thought I would share my tale of woe & if anyone has any (sensible) ideas, please feel free to share
21st July - phone (&, hence internet) line not working
22nd July - report to Turk Telecom, they say it's my end
23rd July - Bayram checks both house & at box & gets zero readings
24th July - Go to TT office & report to technical, they say they will come either today or yesterday (sic!)
25th July - still down
28th - 30th inc - Ramazan Bayram
31st July - Go to TT office & report to technical AGAIN, say it will be fixed today
1st August - Go to TT office & report to technical AGAIN, say it is cable problem & someone will come today
4th / 5th August - Go to TT office & report to technical AGAIN, say it is cable problem & someone will come today
6th August - Give them a day's grace, 'cos I'm doing Fethiye 2nd hand market for 3C's
7th August (10am) - Go to TT office & report to technical AGAIN, say it is cable problem & someone will come at 2pm, but I must be at home
7th August (15:45) - Go to TT office & ask why nobody came. They say, don't know & (pretty much) don't care. I ask why, if the problem is outside the house I need to be there at all. In essence was told that if I don't like it to ask customer service. Do so & get much the same answer.
9th August - borrow a dongle
I really don't know what the heck else I can do, any ideas folks???
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Ha..snap..first rang 15th july. Internet keeps dropping out..said techinal will fix it..keep phoning, leave internet open. They are unable to give a time day month or year as to when..hopeless service. Internet speed 0.8 or summat.
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At least you have some internet to drop out! I have now DSL connection whatsoever
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It went off altogether yesterday, rang them and whatever they did it came back on.
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Long shot - although I know you are not a tourist - but could a call to the 170 number help as they (TT) never like things being looked in to or other " officials" getting involved!
Ps you could also get blacklisted :-)
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Much a similar story, TTnet said it was our cable and to get electrician to fix, electrician (Bayram) came said he could not touch it as it was ttnet's cable, went into ttnet called Bayram and he spoke to them, they said they would send technician, technician came and still insisted it was our cable. I asked if they could put new cable in for me, they said no it needs to be electrician, I ask if I can pay for completely new line, no. So have had phone disconnected, as the phone line had not worked for 2 years (never used it as it was only for the internet.
The cable by the way comes down the ttnet pole and then is underground through a Belediye park, under a road, along the boundary wall (in the road outside the property), under the driveway and appears in the communal stairway. It's a good 100m away. (Sketch attached hopefully) :)
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Both CEOs of TTNET and Turk Telecom have twitter accounts. Bombard them with bad news tweets and I promise it will get sorted pretty quickly.
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Terrible organisation, with a private monopoly of telephone and data services across the country with no real competition or any regulation, I believe your experience is common place. >:( >:( >:( They can even out shame BT.
Rimms is right social media is the way to shame th leadership TT and its other persona TTNET, but it is always making sure that you have rthe fault registered/recorded, and the best way I have found of doing this is to report it using the online service (in english) on the TT website.
You have my deepest sympathy for your loss and frustration, because I've been through it with them myself (and indeed TTNET) good luck and I hope you are back in service soon.
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Do you have a link to that please but?
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I sent them tweets showing my pathetic speed test results and questioned if they felt that my monthly bill was good value for money. I also fed back their mission statement about bringing high speed internet to everyone in the country. Suddenly, TTNET started following me on Twitter and magically, my service improved.
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I returned from holiday a couple of weeks ago to find that my landline was dead. Phoned them in the afternoon and reported the fault. The nice lady took my mobile number and within minutes I received a text message that the engineers had received the complaint. By 09.00hrs the next morning the engineers had been and all done and dusted. Thankyou Mr Türktelecom.
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Just maybe, after another week of no phone, there is a light at the end of the tunnel (or is it some barsteward with a torch bringing more problems). TT have said that someone working in the area has damaged the cable - so that'll be Feski (or whatever they are now called) who dug up the roads, for the 2nd time in 3 months, around here 2 weeks ago. Not almost 5 weeks since I last had a phone line.
They now need their Head Office to OK a new cable. When will that happen - we don't know - aaaaaaaaaaaaarrrrrrrrrrrrrrrrrrrrrrrgggggggggggggggg!!!
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Fresh out of my 2 hours appointment at Deniz bank, I went to ttnet offices. I think my face said I wasn,t in the mood to be messed about, as soon as I entered the building,straight to a desk, sent up to 3rd floor to see Technician Mustafa. Straight away said he would sort it, an engineer would be around to house on our return after 3pm. I took his name and a direct telephone number. Although we didnt see an engineer, I am glad to report my internet speeds was just over 3..err that was yesterday already down to 2.7. Looks like Mustafa and I are about to get reaquainted..tut.
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2.7 !!!! That's Supersonic compared to the 0.68 we have had to put up with for nearly 5 years! :-\
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Well Mustafa is your man!
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He's a great guy, promises the earth, doesn't happen.
The promised engineer never appears, after John went back in 3 times steaming he still never appeared, despite being told he would.
There's a big button somewhere that they adjust to increase speeds after people go in moaning.
It works fine, til the next person that goes in moaning gets the use of the big button.
Mustafa says it will never be any good until everyone has fibre optik, which he says could be one year later, or maybe never.
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Well Mustafa is your man!
Been there, done that!
Last time they blamed it on us being too far from the repeater station, that's an improvement on them blaming it on our equipment.
The best one though was when they blamed it on us having too many telephone points in the house, even though only one is ever in use!