I think it depends what you want from them. Their roles in true English fashion are highly prescribed. A lot of this is of course down to the laws of both countries etc.etc.
They deal with lost passports, arrests, serious accidents, deaths and things like that. They have few staff, 1 permanent, Ahmet who is very polite, busy and has always been helpful when I have spoken to him and one extra during the summer months to help with the rush of tourists getting into trouble. They are not an advice centre for perplexed expats. Don't forget they are the ones who deal with the aftermath of deaths from accidents etc. as well as the out of control Brits who land up here from time to time.
Mustafa Þikman is an Honorary Consulate, which means he does not get paid, so neither does he deal with the day to day work of the consulate. He has always been extremely helpful when ever I have had to call upon him and has helped me about wider issues to do with the expat community.
Two years ago they ran a training event about what to do in the event of an earthquake, which went well, but so many expats are not registered, in a real event they would have enourmous trouble checking whether everyone is covered, but no doubt even the unregistered expats would be clamouring for a first class service! And good old UK would have sent its disaster team in any case.
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