We also have a fixed amount in our Account, however, we had to top up because of the price of the Champagne, they got the card details and debited my account The problem occured when we put details in for a personalised label on the champagne, of which they said they only had the first line, because I had used an ipad that does not have flash... I am baffled if they got the Anniversary card details why no label details? So in there wisdom they cancelled the whole order.
Sorry we missed you too, catch you next time..