I used to be International Training and Compliance Manager for a pizza chain and I was horrified at some of the practices I saw. We were very strict on food hygiene control but sadly, as most of the stores were franchised, it was very difficult to police. Ironically, the worst practices were fouind in the States with our UK outlets far superior when it came to quality control. Saying that, I caught one franchisee picking his nose and then top a pizza for a customer. So if you live in or around Eastbourne, do not order a pizza!!!
I would be alarmed if I saw somebody handling cooked foods when they have just been in contact with raw foods. Did the Manager acknowledge the complaint or just the usual 'ok'?