Calis Beach and Fethiye Turkey Discussion Forum
Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: blueclad on May 24, 2018, 10:17:36 AM
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I have been looking at Gatwick Thomas Cook departure times for the last 4 weeks of the 07 10 am departure times each Thursday leaving around 45 mins taxi / take off times late , flight times around 3 hrs 40 mins to 3 hrs 50 mins the last 3 weeks == But today 4 hrs 20 mins flight time , even a Easy Jet Manchester flight over took it after leaving 10 mins earlier gaining 25 mins flying time.. >:( >:(
on flight tracker
Looks like with 5 flights out of Gatwick in 40 mins Thomas Cook have cut back staff levels for the departure gates hence delays
Our first time with Thomas Cook in around 10 yrs based on flight time and a early bird discount price, I think if its late next week it will be our last T C Flight, how we miss monarch and Cypriot Turkish airline , [ K.T.Y ] who flew years ago who were mostly on time on our flights..
Upside is that we are sure Fethiye Airport Transfers will be waiting for us at Dalaman and whisk us off to our hotel with their normal great care and bottles of cold water :-* :P
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I'm not a TC fan either, our first flight with them in around 8yrs due to them being the only airline flying direct in the winter season, and it was not a pleasurable experience.
We too were late departing mainly due to the amount of hand luggage which they hadn't got room for on board. Being Bhx based we are missing monarch desperately, booked with jet 2 for Aug so hoping for a better experience.
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Karma...
JF
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Thursday's TC flight scheduled around 18:00hrs from Gatwick was cancelled as it was claimed it had "Gone Tech". The passengers were accommodated in a hotel and the flight is now due to depart around 18:00hrs today. Is it true that they do not have to pay delay compensation if the flight is cancelled? Why oh why could these slimeballs not have gone bust instead of Monarch?
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kenkay.
it looks like the flight you refer to is not going until tonight at 23. 40 hours DELAY of 29 hours just seen this on trust pilot review web page at 3 pm .
Total shambles looks like lots of comp claims will be made, why could they not get another plane to help those poor Bug---ers stuck at Gatwick and dalaman
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After many years of refusing to have anything to do with Thomas Cook, due to their appalling treatment of the the family of Christi and Bobby Shepherd after their tragic deaths, we ended up flying with them to Dalaman last October. We'd booked flights with Monarch for early in the month, then just days before we were due to fly they went bust. Frantically trying to find new flights it was appalling watching all the prices going up in just a few minutes. Easyjet were probably the worst, their prices were extortionate even compared to the others! I eventually got some with Thomas Cook and, fair to say they were good flights. On time and fairly new comfortable planes.
Mainly due to some favourable prices and good flight times we booked with them again this year (just got back on Wednesday after two weeks). The flight out was ok, bit late on leaving but not much.
However, on checking in for our return flight, with the most unhelpful, miserable, sour faced woman imaginable, we were told there was a delay of up to 3 hours and we were entitled to a meal at one of the fast food outlets (no choice, it was Steak Burger or nothing). It was then I got a message from our very helpful taxi driver who was picking us up in Manchester to say that the delay was now 5 hours 15 mins before it left Manchester. :'(
At that point we decided to pay to use the lounge and for us was worth it, we were in there about 5 hours and the delay altogether was 5 hours 40 mins. Not much though compared to 29!! >:(
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Blueclad
One of my fellow owners here at Violet is waiting for his wife and sister in law to arrive on that flight. He's cancelled an Olu Deniz outing today and a boat trip tomorrow. Because of work commitments the only had a week. There is NO compensation for that. Aircraft are available as proved with the Monarch collapse. We were flown home by Freebird which was probably financed by ATOL/ABTA. Will TC finance it, no bloody chance.
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The couple from the intended 18:00hrs flight from Gatwick on Thursday arrived at Violet at 07:45hrs this morning.
Another couple of friends left Violet at 18:00hrs on Friday for the 21:00hrs TC flight to Manchester. It departed at 02:00hrs Saturday and then landed them at Stanstead because the crew were out of hours. They then had a taxi to Manchester and got home at 10:30hrs. Just how bad can Thomas Cook get?
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Total shambles , I pray were not held up like that on our first time in many years with Thomas Cook.
Thanks for your post Kenkay re your violet complex travelers
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I hope you are not held up too blueclad. Our five and a half hours pales into insignificance compared to the flights that kenkay has described. But I think that may well have been our last with Thomas Cook!
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Just read on FB that other friends flying out today have been delayed by 6 hours. Galling that they still need to check in for the original flight time too. Awful situation for all concerned.
Hope you have better luck Blueclad
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Thomas Cook ain't alone in this. There's a Thomson's flight from Manchester, was due at 03:20 this am now scheduled for arrival 01:25 tomorrow am.
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I see on a Thomas cook flight tracker that any travellers on a one week trip on last Thursday Gatwick flight who had a 29 hour delay into dalaman have another longggg delay going back should have landed at 0345 am today expected at 11 59 pm tonight,. 8 hrs
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At 280 euros per person claim on each delayed flight 560 euros Thomas cook must be losing thousands of £££££ how can they survive ?? increase prices again I expect.
Fingers crossed we will not be held up
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Family & friends who should of arrived last night from Gatwick had there Thomas Cook flight cancelled, now due to fly from Stanstead at 9 this morning
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Flew with them last Weds from Leeds. Bang on time and arrived here early. We paid for Economy Plus and got a nice meal, free drinks plus decent seats.
I said I’d never use them again but they were ok. Plane a little old though compared to Easy Jet.
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Not Thomas Cook but Thomson this time. Flight on Thursday from Newcastle due to depart 17.40 , told it would leave 19.10. Boarded flight they pushed off stand and told by pilot that they couldn't take off for another hour eventually leaving at 20.24. Pilot told them delay was because that was earliest time they could fly again! Landed Dalaman according to flight tracker 2 hours 59 minutes late , very convenient as I think they probably wont have to pay compensation.
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Looking at flight aware Thomas cook Gatwick to dalaman flights the history for the past 4 weeks show that Almost All flights on this route have long delays 2 hrs to 29 hours or cancelled flights seems that Thomas cook have major problems on this route keeping to flight times, it also shows NOT due to Tec problems but flight take off spots.i cant see them lasting on this route,
pity jet 2 don't fly from Gatwick or more easy jet flights, or dare I say it Ryan air or Norwegian.
routes from other airports look pretty good.
Pompeylee I hope your family/ friends hits them hard with compensation claims best template is on martin lewis web site
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or more easy jet flights, or dare I say it Ryan air or Norwegian.
These budget carriers are easy to criticise, for a variety of reasons, but in my experience they suffer less delays than the charters. Their business model simply doesn't allow for the nonsense that TC, Thomsons etc pass off to their customers as "service".
Only major delay we've had in the past few years (and we've racked up a hell of a mileage with Ryanair & EasyJet) was when my OH got diverted to Milan as EasyJet hadn't registered the aircraft with the Turkish authorities and they had to wait on a new aircraft to take them to Dalaman. But that was a one off.
I haven't been on a charter for years and that's unlikely to change.
JF
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Yes fully agree with that - travel extensively on Easyjet & Jet2 (never Ryanair though strangely) and can't remember the last delayed flight - at least the last one that failed to make the time back in transit.
Several significant delays on Thomson and Thomas Cook - luckily I haven't had to use Thomas Cook for a lot of years. Sadly this year that will change as they are the only UK airline that flies into the airport we are heading for.
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Just a wee update re the owner on our site with the 29 hour delay.
She travelled to the airport last night only to be told that the flight was cancelled and all passengers were to be bused to Marmaris and put up in a hotel for the day. Needless to say she told them to stick it and returned to Calis. She has to be at Dalaman for 10pm tonight for her new flight. Hopefully she will get away on time.
You honestly couldn't make it up.
I fear TC will shortly take the same route as monarch
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I fear TC will shortly take the same route as monarch
I'll drink to that. No more than that company deserves.
JF
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Why oh why could these slimeballs not have gone bust instead of Monarch?
Ken, I can't recall a post I agree with more than what you posted here :(
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Why oh why could these slimeballs not have gone bust instead of Monarch?
Ken, I can't recall a post I agree with more than what you posted here :(
Likewise!
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Just been reading of a Thomas Cook flight delayed 56 hours flying from Cancun, Mexico to Manchester! Technical fault apparently, they were waiting for a spare part! :o
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Does anyone know how long it takes to get flight delay compensation from Thomas Cook ? via their web site .
Or does anyone feel it would be quicker to get the refund via say martin lewis template ?.
need another holiday fast to get over a 5 hr long delay at dalaman this week due to a change of aircraft at Gatwick for the dalaman and return flight to a different type of plane and it had to get a pilot from Manchester airport down to Gatwick who could fly this airbus 321 as the other pilot who was due to fly the boing 737 300 series did not know how to fly this type of airbus 321 plane .
they wanted 100 people to get onto a Luton plane then bus down to Gatwick m25 rush hour >:( as the replacement place did not have enough seats,
What a shamble airline I will update on this later
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It took 2 working days using the Thomas cook website after I was delayed 9 hours in March, submitted claim with copy of booking and received voucher for £450 by email (had choice of £350 refund or £450 flight voucher) by email. Delay was due to landing sensor fault. Flight cost was £24 so not too unhappy!
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Took us two weeks to the day after arriving home to have the money paid into my bank account. Decided against vouchers as not entirely convinced T Cook will still be around when I want to use them.
To be fair it was very easy to claim using the form on their website. Wouldn't bother with the Martin Lewis one Ron.
We arrived back home Wednesday night after our five and a half hour delay, filled in the form on Saturday sending copies of booking and boarding cards, received email two days later acknowledging receipt of claim. Further email four days later saying they accepted our claim and would be paying £700 into bank account within 10 working days. It arrived 3 working days later.
That bit they can get right, but maybe they've had a lot of practice!
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Phoned T C on a free phone number at 5 pm as my filled in form would not be accepted it came up as system down within 10 seconds a very helpful Scottish lady took my call gave her all details lasting 23 mins then whoops she found out Thursdays flight delay not yet on T C system >:( hence my online application rejection , got a reference number and a promise to phone when its on T C system and a email confirming this..
some else we know also cant get the form done on line as well
fingers crossed :'(
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Hope it's sorted soon for you blueclad.
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The last few weeks have really concerned me with flying with TC, we have only ever flown once with them and said then, never again, but due to them being the only company from Stansted direct over winter time and wanting to travel to Calis out of season we felt we had no choice... So booked to travel boxing day, they have already contactd us to say flight is moved from 09.15 to 15.15 , thats already an inconvenience as we booked a gatwick hotel that cannot be changed ready for the early flight... We only have a weeks holiday so lets hope they dont mess about with flight on the day to much.. We can only pray... If they do thats it, the last and final time using them..
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Just a small update on our delay claim. Janice of T C customer service in a Glasgow office phoned back yesterday as promised on Saturday night to advise the TC delay system was live and we will get a refund of £ 660 total within 7 days into our bank PLUS a refund of 2x 125 TLR for our CIP lounge costs exchange rate of 6 ,10 . due to no food or drink available after 2 hours delay and only available 10 mins prior to boarding some long hours later..
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has anyone else claimed for the CIP lounge costs ????
Well done Janice and T C for prompt action SO FAR till monies gets into my bank..
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Hold it there blueclad! Why are they only paying £660 compensation. You are entitled to £350 per person, so £700 total for two of you, which is what we got. By my reckoning they've still only paid you what you are entitled to and nothing extra for the lounge, even though they are making it sound like they are.
We didn't claim for the lounge anyway, just took the money and ran! ;D
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Marina,
they quote it,, is based on euros which and converted to £ at the time / date of the delay , I will question them again this evening when the advisor Janice is on late duty
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T Cook complaints form has a table showing what you are entitled to - €400 (£350) doesn't say anything about whatever the exchange rate is at the time. One way or another you have got what you are entitled to as regards flights but it will be interesting to hear what they have to say.
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Glad I'm not a TC shareholder with you on their case Marina. Good stuff, go!! that woman.
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;D ;D ;D