Calis Beach and Fethiye Turkey Discussion Forum
Information and Services in Turkey Section => Banks, Interest, Money Transfers, Insurance => Topic started by: Gorgeous_bird on April 19, 2008, 07:43:12 AM
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Hi all
Just back from a week in Turkey. I had a few "real life" things to do whilst in Turkey including going to the bank to make sure that my account was up to date. I am with Oyak Bank. On my first visit I was told that they were too busy to deal with me and to come back and on my second visit the person I spoke to hardly spoke English and was as effective as a chocolate fireguard. I only wanted to update my passbook as was expecting money I had sent from the UK.
I didn't feel very well treated and I now think that even though it is a bit of hassle -that it is time to change banks I am not looking for interest rates or anything like that as I don't have enough cash to warrant that, I am looking for a good friendly (if there is such a thing) bank where they have some English speaking staff to help me.
Where would you suggest.
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Go just up the road to the Fortis Bank. There's a young lady at a desk on the left just inside the front door who speaks excellent English.
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We use Finansbank they have a few staff that speak English but one in particular is Ayse who is very helpful and efficient, sometimes we have wait 10 or 15 mins to see her but would recommend her and the bank,you can do online banking from the uk as well.
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GB, did you see Melek when you were at Oyak, or Ozge? they can speak English.
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yes, we use Fortisbank - Sinem is excellent.
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like KK we use finans and our neighbour ayse speaks good english she helped us a lot
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quote:
Originally posted by sunnyd
GB, did you see Melek when you were at Oyak, or Ozge? they can speak English.
It wasn't that she couldn't speak English - it was limited - especially when I had a problem with my account which I came away with unsolved - I just felt unwelcomed which is unusual in Turkey.
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Hsbc seem always helpful and some of the staff speak good English.
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Garanti bank have English speakng staff...just go directly upstairs. The new branch on the Migros road in Fethiye is particularly good. We always deal with Ali who speaks excellent english. Their internet bank is first class. We've banked with them for 4 years and they've been great.
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We have accounts with both Finansbank and Garanti Bank. There is a chap called Ulvi Aktas at Garanti who has helped me a great deal and even phoned me three or four times to answer my questions about opening a new account at Garanti.
He speaks excellent English and nothing is too much trouble for him.
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We were originally with Akbank who had the most obnoxious staff I have ever met. We encountered lengthy waits sometimes as long as one and half hours with Turkish people pushing in front of us. On two occassions we went on our interest day and drew our money out and then told it was the wrong day and we had lost our interest. On the second time we demanded to see the manager and insisted our interest was refunded. The bank teller accused me of altering the date in the book- now why would I do that, it wasnt even the right month let alone the correct day. It was near the end of the month. We closed our account the following day, and took our hard earned money to the HSBC.
Never had better service - never had to wait longer than 10 mins and all the staff know us and are always willing to help us. Asked if we could get more interest last month and they immediatedly shut our account and opened another one with 1% more interest. If the manager is there he always comes out shakes our hands and asks is everything is OK.
To be fair to the Akbank my neighbour who still banks with them says the bank has improved.
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We are with Oyak Bank - and have found Melek and Ozge very helpful. I even email Melek now with any problems I encounter - and she responds very quickly. She was most helpful with our setting up of our direct debit to pay our electric - and it was all done online. She worked alongline with TEDAS - and sorted out our problems. Cannot speak highly enough of Melek. They even arranged our insurances - contents, buildings and DASK. We had a block booking the one morning with Melelk with two other owners on our complex - and she sorted all three of our problems. Problem yok - as they say.
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I got some customers at this forum but non of them wrote anything about me. I would like to say thanks :)
this is Alper from Fortisbank. If you want to have any information alper.ekim@fortis.com.tr is my personal mail adress. I would be very happy to help you.
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I'm with Deniz Bank. They're close to me.
I heard good reports of Seker Bank
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After meeting me i think you will change your bank. :)
I wait everybody for a cup of coffee :)
Regards.
(banker of your family Alper) :) :) :)
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I am with Oyak bank and always found them very helpfull.
Melek also e-mails me and never keep me waiting long.
Dont give up on them.
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Have been with fortis (previously called ???????)
for a long time,have recieved good service at all times :)
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Something must be scaring them off - any ideas what that might be:D
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Hi I would like to inform you about our new rates.
%17 for month %18.25 for year to your turkish lira with my best service :) If the amount is bigger than 100.000 I could make a special offer also.
for questions alper.ekim@fortis.com.tr
Regards.
Alper
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Hi Alper
There are Banks Giving better rates than what your advertising, if you want the business your have to give better rates in the begining
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Hi Gary Interested to know who are these banks and what are the rates?I thought Alper's rates seemed on a par. Are these other banks more risky.? :)
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If you visit me you will see what a good service you will get and then you will change your mind :)
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We have banked with Fortis for about a year and can't praise them highly enough. Always friendly and helpful. If you go to see Sinem Bayburda her English very good and she can give advice on all aspects of banking and insurance. She will also update passbooks without having to wait for a tellers desk to come free.
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thanks for offering us Big Dave :)
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quote:
Originally posted by tribalelder
Hi Gary Interested to know who are these banks and what are the rates?I thought Alper's rates seemed on a par. Are these other banks more risky.? :)
Hi Brian
One of are accounts is with Denisbank the branch is out of town the manager can offer you a better rate to get your custom as it looks good on his books we get 1% better than alper is offering and thats on 35 days not 6 weeks as some accounts.
we still draw from the local branch thats if we have all day to queue so there is no more risk than any where else not unless the banks go down like a few years ago then the only compensation is the 50,000ytl regardless of what moneys you have above this figure so be warned you don't get somthing for nothing, lucky the ytl is pretty stable @ this moment and has been for a while.
as you are guaranteed up to 50,000 ytl and if you can not afford to take a gamble it would be better to take lower intrest but open various accounts a round town. the banks say that would never happen again, the gamble is yours somthing to think about
of course there is a lot more to it
and yes you will find that bank staff out in the sticks speak english as well (This is directed at the people who think they should anyway)
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I did have accounts here in Fethiye with Deniz Bank but finally after 12 months of trying to get an ATM card out of them and promises promises etc I finally gave up and closed the account.:(
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i know what you mean Brian we had a 6 month wait ilknur was chasing 2-3 times a week this was with Denisbank
the online Banking is good though
Mind you banks only want one thing and thats your ££MONEY££
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Hello from Banker :)
interest rates are always changing in these days and now I can offer %18.25 for month and %20 for year.
if you meet with us and after you see our service I am sure that you will think different.
Regards
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Hi
just like to thank Alper,i have sent him many e-mails this week ( Too many really :-) ,and he as been very helpful, and answered all my questions very quickly,i look forward to meeting him in the near future> If you do meet him ,he informs me that he likes English chocolate lol
Lee Sharp