Calis Beach and Fethiye Turkey Discussion Forum
Information and Services in Turkey Section => Telephones, Broadband and Mobiles => Topic started by: stoop on June 07, 2010, 14:09:01 PM
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Not sure if or why this happened but I got a call from my mate on Saturday who is in Calis and used his English mobile to ring my English mobile whilst I was in the UK.
Well I checked my balance yesterday and it had dropped £16!! from £21 to £5.
Could this be a charge for accepting a call from a roaming mobile? If not then something else must have caused it. I am awaiting a response from o2.
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You may well find that with o2 when this type of call is made, they do charge both the caller and reciever £1.50p a minute, I also have an o2 mobile account and have had the same charges before.
quote:
Originally posted by stoop
Not sure if or why this happened but I got a call from my mate on Saturday who is in Calis and used his English mobile to ring my English mobile whilst I was in the UK.
Well I checked my balance yesterday and it had dropped £16!! from £21 to £5.
Could this be a charge for accepting a call from a roaming mobile? If not then something else must have caused it. I am awaiting a response from o2.
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As soon as I arrived at Dalaman, I got a call from a supposed UK number.....+442001020020. I rejected it and got charged for it. I added it to my blocked numbers but it still rang me daily for 6 days and charged me when I cut it off. I contacted o2 (25p per minute) who kept me on hold for ages while they checked the number. They did not know who was calling me and suggested I switch off my voicemail. This worked but I lost about £24 in total from these calls and time on hold from o2! Not a happy bunny.
:(
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We were stuck in turkey during the recent ash cloud episode, and my well-meaning friends and family cost me rather a lot of money in mobile calls ! in the end we had to ignore them - rather mean, but we topped up several times and all in all spent over £60 on mobile calls alone (and thats without the phone cards for the airlines etc etc !).
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quote:
Originally posted by Toky
I contacted o2 (25p per minute) who kept me on hold for ages while they checked the number.
Have you tried the chat help at the O2 website instead of phoning? It's free, and in these times where it is trendy to knock customer service departments, I must say very helpful and sorted out my query. It also allows you to get on with things on the PC while you are 'on hold'.
Worth a go.
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I'm with T mobile and they charge the same £1.50 per minute to receive
calls I was stuck in turkey and came home to a rather large telephone bill too.
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I think one or two are missing my point - I was in the UK accepting a call from a mobile in Turkey.
Could o2 have charged me because my friend is using his UK mobile in Calis?
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I didn't think that was possible otherwise it would seriously question why we would answer any calls in the uk on a mobile
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Stoop - We are on O2 PAYG and have never heard of them charging for the example you mentioned, but like Toky have had problems with being charged for something that should have been free.
Sent them an Email through their website to complain, never got any reply but the phone balance went back to its previous amount within 24 hours.
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Stoop, Your assumption is correct a mobile to mobile call from abroad attracts a charge to both phones.
Paul
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I have emailed them and they are looking into the sudden loss of credit. I cannot think of anything else it could be as I have only gone on line at home and it always defaults to my wifi - so no charge there. If bewa is correct it will be the last time I accept an international call on my mobile whilst in the UK (or anywhere).
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No that isn't right - a mobile to mobile call UK to UK mobile abroad incurs a charge to both, there is no charge to receive a call from abroad on a UK mobile when you are in the UK. That would be ridiculous.
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I thought that as well Keith but I can't think why I've lost so much credit. I await o2's response.
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I too ended up with a hefty mobile bill after being stranded in Turkey whilst waiting for the ash cloud to lifet. When I returned I rang T Mobile and asked if they could help at all over the charges and the "generously" made me a goodwill gesture of a £10 refund. Might be worth others trying as well. It's not much but better in my pocket than theirs!
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But I was in the UK??
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I have had a reply - well sort of. It seems I overused my free web allowance - however I have asked them to confirm dates and times as I rarely use it - preferring my wifi connection. It would have had to be either Saturday night or Sunday but I cannot think how it happened. Maybe I pressed something by mistake.
Anyway it wasn't the call from Turkey and they gave me a £10 refund.
I'm still intrigued as to what exactly happened though.
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It gets better - some person has now told me this:
Stuart, even if you are using the home Wifi to access internet on your
mobile phone, you'll be charged. This is because the, if you connect to
the internet on your mobile phone using the home Wifi the data access
happens on the SIM card. This is reason you are charged.
Rubbish??? I have asked her to check her understanding of wifi charges as I'm certain that I should not get charged for using wifi. If so what's the point?
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But I assume you have used wifi for internet access on many more occasions than this one over a number of months? It does sound like total rubbish to me too.
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Correct Keith - she clearly has no idea what a wifi mobile is. I replied to her:
I am sorry you are incorrect. I should not get charged anything to access the internet through my wifi connection. Only if I access it with the o2 pay as you go connection and my allowance has run out.
My wifi is paid for separately and no way should I get charged for accessing the wifi with my phone - that was the whole point of buying it so that I can connect anywhere for free when I can get a wifi connection.
Can you please check your understanding as I am 100% sure that I should not get any charges for accessing the internet through a wifi connection.
..and...
Further to my last reply - wifi connections do not go through the sim card but through the modem built into the phone. I have a Nokia 5800 which is wifi enabled and I do not need to use the o2 internet connection unless I cannot get a wifi signal. I can also still access the internet when my phone is 'offline' and there is no o2 signal (flight mode).
So saying that I was charged for accessing the web through my home wifi connection is clearly wrong. Can you please confirm that I wasn't charged for accessing wifi in this way.