Calis Beach and Fethiye Turkey Discussion Forum
Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: ortaca7 on June 22, 2010, 12:06:28 PM
-
looks like kthy have hit the skids with all flights suspended according to their website
-
At the bottom:
Dear Passengers;
Our web page is under construction for new updates. For information and help, please call (+90 216) 444 5849 Call Center. Thank You.
-
According to Cyprus press all KTHY flights are grounded at Ercan as of this morning and there is also a strike of airport workers. Kthy was looking for partners and a bid had been submitted by Atlas. However five people have apparently been arrested for stealing the bid! You wouldn't believe it really.
-
If you go onto google for EG put in KTHY scroll down to News KTHY there is more info about them .
im unable to add a lnk on here.
Ron..
if anyone is stuck for fri 2 july from Dalaman to Gatwick due to KTHY . Pegasus have seats @ 112 TL one way [ about £49]
-
I have just spoken to the office in the UK, they say there are talks ongoing with ground staff, who are on strike, I was told to call back Friday they will have more information she did not think there would be a problem with my families flight on the 3rd July
Mark
-
Oh great! There are several of us booked on these flights mid august for a family wedding in Calis! Lets hope they get their act together soon .
Suppose we are in limbo at the moment as our flights havent been cancelled yet we will have no recourse to insurance in order to book an alternative?
-
We know quite a few people who have travelled or about to travel with them , The Foreign Office web site states that all KTHY flights are Suspended for 3 Months from 22 June, the info also states that Pegasus Airlines May take on all bookings.
2 numbers given for info.
CTA on +90329 228390/83045/71706.
Pegasus +90352 2287311 .
many travel insurances have Airline Failure sections which may cover losses likewise C/C payments under section 75.
There was also a £2 charge included in KTHY prices for airline failure quite how you can claim i dont know as yet.
were lucky we returned on friday with them , fingers crossed for all those caught up in this mess.
If any consolation there are loads of very cheap flights from many uk and glasgow airports from as low as £ 94 return for departures in the next 2 weeks or so on Airflights web page
-
We arrived back into Mch 19th June after a good flight and on time.
We did make enquiries with various agents in fethiye prior to our flight and referred to my concern as per my posting (on the 11th)no-one was aware of any problems.
Atlas Jet who have a major stakeholding in Nth Cyprus and who did say they wanted to be involved in the day-today running of the business.After a period of time handing back the co. in a better financial state than it is currently.
Unfortunately politics are coming into place and certain interested parties do not wish this to happen as they feel that the state owned co. will fall into private hands
Atlas stated this would support their interests and not look at it as a quick profit making exercise.
-
OMG, we have flights booked out on 30th July for a month, with family arriving a week or so later (NOT booked with KTHY). Our daughter arrives on 5th August for a week (again NOT with KTHY). I can see everyone being there, except us! :(
Keep us informed Ron (looked out for you at the airport end of May, but didn't recognise you from your avatar photo! hope you had a great holiday :) )
-
Look on www.kthy.net There is a statement from the airline (In English)which sounds optimistic in the medium/long term but I think there are going to be problems if your flights are imminent. My Flights are October so I am hopeful something will be sorted by then.
-
Thanks for that Tribalelder. I'm panicking a bit as, when I looked at other flight options last night for late July, there are either only 3 or 4 seats left, or prices are extortionate!
Chances are - prices will go up even more now that kthy are in trouble. We've seen it all before.
At the moment, should we just sit back and do nothing? I'm tempted to ring them after work today and see what they've got to say. Will keep you informed!
-
I have just called a friend in Turkey :)
It was reported last night on Turkish tv news thats kthy has found a partner and all normal business will resume this weekend and that kthy will receive financial support from the government:D
Will keep forum posted if i hear of anything else fingers crossed looks like flights will be ok :D
-
My Mum & Dad are due to fly out to see us on Friday. They've booked new flights with Thomas Cook as they didn't want to risk being stranded on Friday. Their credit card Company have said that if KTHY won't refund them then they will sort it out. If anyone else is in this situation then Thomas Cook have some really reasonable flights at the mo.
-
We have a flight booked with KTHY in September so we were relieved to see Marytheresa's post. Hope it works out for KTHY as they are good confortable flights. We flew with Thomas Cook in June their seats are dreadful - so horribly cramped and upright their only saving grace was that they took off on time and arrived early both ways.
-
Hi all, a lady i work with is supposed to be flying with KTHY and has just had this sent to her, http://www.cyprus44.com/forums/38850.asp she is none to impressed x
-
Just an update my colleague called her travel agent Anatolian Sky and they said to her "KTHY were on strike yesterday, but couldnt confirm today whether they had gone bust or not, but all they have been told is to sort peoples holidays out, and they will get round to all their clients to discuss different arrangements?" not much help but something for you to know. xx
-
all very conflicting....I rang KTHY and was told that my flight in July would be fine...all flights resuming as normal today (but we all know that is probably not the case) and so I have no idea whether that was just a brush off. She told me about the Atlasjet merger (or whatever it is) but when my sister in law rang shortly afterwards, she was told a different story! And flights are cancelled today....just dont know whether to rebook other flights now or hold it out....
-
We've still got a while to go yet so not getting too worked up but would be if our travel was imminent. Will give it a few weeks to settle before I start to look for new flights .
-
MECiDiYEKÖY:
Adres: Büyükdere Caddesi No:56/B Mecidiyeköy - istanbul / TÜRKiYE
Tel: 0 212 274 69 32-33-34 / 0 212 274 03 43
Fax: 0 212 274 59 81
e-mail: mecidiyekoy@kthy.aero
Spoken with this office in Istanbul they are reporting that there will be no problems with flights and advise not to buy another ticket with any other airline.
-
I have just emailed them. Awaiting their reply anxiously!! 8)
-
Ercan airport KTHY base all flights today are still grounded @ 1700 hrs
-
Yes i was told flights not leaving Ercan due to a strike but was also told a flight left Dalaman today this was reported to a friend at the office in Fethiye about an hour ago.
Hey ho still waitin for an offical announcement:D but from most Turks the word is that it has merged with another company and the government is bailing them out !!
-
http://www.airporthaber.com/kthy-de-imzalar-bugun-atiliyor-24660h.html
this webiste is reporting that kthy will sign a contract today with atlas jet in a 50-50 partnership that will last for five years :) things are looking up :D
-
Supposedly this has gone ahead. Flights resumed today from N Cyprus at 15.00.
-
http://www.worldbulletin.net/news_detail.php?id=60414
This announcement was made an hour ago----------- looks like the deal will be signed sealed and delivered today :D
-
Phew! Thanks for that marytheresa - you've made my day (if not my summer!!!) :D
-
Mine too jules!!! 8)im keeping an eye on it as im due to fly out in july!! 8)
-
Hope it has gone ahead so you can all enjoy your holidays, I have everything crossed for you.
-
http://www.worldbulletin.net/news_detail.php?id=60443
Still waiting for an announcement nothing as yet will post as soon as i hear its done:D
But it would seem not everyone is happy !!
-
Cyprus Turkish Airline staff today went to court to stop the deal with Atlas.Everything seems to be at a standstill now. Website should give details.
-
http://www.worldbulletin.net/news_detail.php?id=60351
Reporting as of the 21st of june atlas jet and kthy went into partnership but as of yet no offical report on kthy website.
-
quote:
Originally posted by lissa
Cyprus Turkish Airline staff today went to court to stop the deal with Atlas.
If daveG is right in an earlier topic that Cyprus Turkish have 5 planes and 670 staff, it's not surprising they are trying to stop the Atlas deal - they can possibly see at best a future career where they might have to do some work :D
-
would be interesting to hear what happens to the poor people due to fly tomorrow from Gatwick and from Manchester on Saturday.....??
-
Looks as though the news is GOOD! Several domestic flights from Ercan are scheduled today and the LGW flight to Dalaman is showing as scheduled for 11.00 am on the Gatwick website :)
-
cheers Brian :D the uk foreign office are reporting that a deal has been done.
-
The Gatwick flight may be showing as scheduled but it was due to leave Ercan in Northern Cyprus for Dalaman at 5.30am this morning before it's onward flight to Gatwick but is still there. The website just says that it is either delayed or cancelled. According to the Ercan airport website no KTHY flights have departed since Tues!!
-
Sorry if I jumped the gun there..... Still showing as on sked at LGW two hours before take off.....looks like they have jumped as well :-\
-
My Mum & Dad are coming today and were meant to be on this flight. They booked new flights with Thomas Cook earlier this week when they heard about this and are boarding now!! She's been trying to reach the KTHY offices for the last 2 days but they're not answering (if there's anyone still there). Hopefully they'll get their money back.
The Gatwick website is now saying 'Call airline'. A bit late for all those people who turned up for the flight!!
-
11:00 YK976 DALAMAN CALL AIRLINE
Taken from the depature board at gatwick airport today
-
From the KTHY website
Dear All
With reference to the Turkish Civil Aviation General Directorate's letter of 21 June 2010 all Kibris Turkish Airlines flights are suspended until further notice.
As of today we are working hard towards finding a solution to relieve the inconvenience caused to passengers who are planning to fly in the near future.
In view of this respect we are makings attempts to facilitate the carriage of passengers with other airlines that operate to Cyprus.
We recommend to our passengers, agents and other organisations to follow the latest information on our website (www.kthy.net), through our call center (0216 444 5849) and the local press.
We believe that we will be out of this negative situation in a short period of time and request that there will be no doubt that operations will be allowed to continue to serve our people, passengers and tourists in a safe environment which we have done for over 36 years
Yours truly,
General Management KTHY
Sayin Kamuoyu,
T.C. Sivil Havacilik Genel Müdürlügü'nün 21 Haziran 2010 tarihli yazisina istinaden Kibris Türk Hava Yollari'nin uçuslari ikinci bir karara kadar askiya alinmistir.
Bugün itibari ile Sirketimizden önceden bilet almis ve seyahat edecek olan yolcularimizin magduriyetlerini gidermek için çalismalarini yogun bir sekilde sürdürmekteyiz. Bu baglamda Kibris'a sefer yapan diger havayolu sirketleri ile yolcularimizin tasinabilmesi için girisimlerimiz sürmektedir.
KTHY ile seyahat edecek olan yolcularimiza, seyahat acentlerimize ve ilgili tüm kurumlarina son gelismeleri web sayfamizdan (www.kthy.net), Çgri Merkezi'mizden (0216 444 5849) ve yerel basinimizdan gün içerisinde takip etmesi önerilmektedir.
içinde bulundugumuz bu olumsuz durumdan en kisa sürede çikacagimiza ve 36 yildir halkimiz, yolcularimiz ve turistlerimize vermis oldugumuz güvenli uçus hizmetlerinin devam ettirilecegine kusku duyulmamasini rica eder, magdur olan tüm kesimlerden özür dileriz.
Saygilarimizla,
KTHY Genel Müdürlük
------------------------------------------------------------------------------------------------------------------------------
-
Looking bad from Stansted too I'm afraid
10:15 YK934 IZMIR CANCELLED
-
Oh well we live in hope ;) it's not over till the fat lady sings as they say lol :)
-
Not looking good at all!!
Bad News:
Turkish airlines company, Atlas-Jet has announced that it has decided to halt the talks on signing a partnership agreement with Cyprus Turkish Airlines which is experiencing financial problems. "It is crystal clear that it will not be possible for us to strike a deal with one-sided good will at a time when workers do not stand in solidarity with us, as such a crisis can only be overcome through cooperation of workers and administrators" the statement issued from the Airlines said.
Meanwhile, the acting-Director of CTA Selim Altincik has resigned from his post.
Separately, some trade unions have held an action in Lefkosa to protest the latest developments concerning CTA.
The action was held in front of Martyrs' Monument near the Republic's Assembly.
Buran Atakan, the President of the Hava-Sen union, which represents CTA workers, and representatives of four other unions presented a letter to the Turkish Embassy for Turkish Prime Minister Recep Tayyip Erdogan.
In the letter, the unions call on Turkey's Civil Aviation Authority to renew air operator certificate to Cyprus Turkish Airlines.
The Civil Aviation Authority suspended CTA's air operator certificate last Tuesday.
-
kthy has also lost all their flying slots at all uk airports:(
-
update!!!! no flights in/out of dalaman this weekend with kthy/atlas...
contact london office and they will email you a form which you fill in and email back to get a refund...!
if unsucsesful, contact your credit card company for a rufund, as you may be covered that way...
if you are flying this weekend you need to book onto/with another airline...
jo
-
oh this is not good! Jo, thanks for the update...I dont hold much hope on a refund....I can only live in hope that a buyer comes in and gets it sorted before 24th July!!! Not sure if I could afford the cost of four new flights now in July/August...looks like I might be holidaying in good old blighty again!!!!
-
I'm beginning to worry big-time about our flights now. We're not due to fly until 30th July, but we're flying out of Gatwick, a three hour train journey for us. We've already booked a Travelodge and plan to travel to London the evening before. We chose this option rather than have to park our car for a month in Gatwick. Extortionate!!
As things are looking pretty dire with kthy, I've just rang our credit card company and asked what we should do if these flights are eventually cancelled. I have always booked our flights on our credit card as I believed there to be some sort of an insurance whereby you can claim the money back in circumstances such as this.
Not so - they have just told me that there is no such cover. I can lodge a claim with their Head Office by sending a statement with the transactions highlighted and it's then at their discretion exactly how they deal with it. If I haven't got the statement showing these transactions (probably not - I booked these flights 9 months ago), it will cost us another £3 for each page, and they are still under no obligation to pay up for the cancelled flights. They said that the flight company should do this.
Things are getting worse and worse - just checked flythomascook, and their flights have rocketed for the school holidays. There is about £100 extra on each return flight from a few days ago. Typical - cashing in on people's misfortune. Yes, I know that's business, but how unfair!!
I can re-book some half decent flights with Easyjet, but these will cost us over £900 for the three of us, compared to the £420 I'd originally paid for the kthy flights. A very expensive holiday if we can then not claim back for the original flights. Plus the hotel, food etc already booked and paid for. Again at a bargain price as we booked so early, but still another loss for us.
:(:(:( Feeling really fed up now. :(:(:(
-
Just emailed you Julie
-
Thanks Ron. Have replied, and I'll certainly look into the points you made. Speak soon x
-
I know this is just horrible :(i have just booked with flythomascook as I really dont trust the situation anymore I guess my only saving grace is that mine was booked with kthy for a one way trip only.Im calling our credit card company tomorrow and see what they have to say. :-\
If the worst does come I think that parents should speak to the school explain the situation and if you can afford to book earlier flights I think schools will be ok in a situation like this :)
-
I know this is just horrible :(i have just booked with flythomascook as I really dont trust the situation anymore I guess my only saving grace is that mine was booked with kthy for a one way trip only.Im calling our credit card company tomorrow and see what they have to say. :-\
If the worst does come I think that parents should speak to the school explain the situation and if you can afford to book earlier flights I think schools will be ok in a situation like this :)
-
i phoned london head office yesterday and they said to wait until wednesday , im beginning to feel sick now there is 5 of us and to buy new flights now , what do you think is the best thing to do?
-
I dont know....I have so many flights with these booked for this summer and october...I am looking at shelling out an extra £1300 now for Summer...I cant trust it though....I think I am going to rebook with TC or easyjet, and then if KTHY do come through, then I will pay to change the flights I have booked with TC or EJ to later on in year or next year....its the only option really...:((((
-
I agree with sue re book with someone else because if they do go bust and it is looking that way at least you have a chance of getting in before the prices rocket once an official announcement has been made. when i looked at gatwicks list of which terminal for which airline kthy has beside it n/a...... and also all operations in cyprus have ceased as of yesterday according to the foreign office there.:( if a miracle does happen I too will pay the difference and re arrange the thomascook flights i have just bought.
-
(http://)http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases
Have a look at this if you have paid KTHY with a CREDIT card. It could be a glimmer of hope for you :)
-
Thanks Brian :D your a star:D
-
I have flights booked with KTHY for 17th July and like most of you I am really worried now. Thanks for all the advice on here. I am thinking of booking with Thomas Cook. Does anyone know how much it costs to change the flights to a later date with Thomas Cook if KTHY did come through this in the end? Thanks.
-
Just wanted to add my best wishes to those stuck in this situation - I can't imagine how stressful it is not knowing the best move to make. You spend so long looking forward to your hols and then this happens -
If you decide to book elsewhere, good luck and hope you find some really good deals.
I always checkout single fairs with people like Monarch, jet2 etc as sometimes you can find a good deal using 2 different airlines - just a thought.
-
My sister and her partner are due to fly back over on Monday (to birm) they have been trying to get in touch with KTHY since this morning and they cant get through.
maria x
-
Maria if they are in the Fethiye area kthy have an office in paspatur just along from the turkish bath. Good luck it's a bloody nightmare!!
-
thanks for all your advice i have rebooked with someone else i couldnt bare the thought of telling my 12 year old we are not going away , worry about the credit card later , holiday first..
-
It is difficult to decide what to do - until KTHY confirm they have ceased flying (as opposed to just suspended) we cannot put a claim in for the flight cost and rebook. We just need to know exactly where we stand to we can go forward - if we book a replacement flight (which will be more expensive) and then they decide they are carrying on we will be a lot of cash out of pocket. Does anyone know if KTHY have advised their customers that they can apply (and get) a refund ?
-
I've emailed them requesting a full refund, but - surprise, surprise - I've had no reply. [|)]
I'm also tempted to just re-book with another airline. I need to know we're going to have a holiday in the summer. We both work hard and look forward to our month away in our apartment. I think we're just going to have to cut our losses. We can't really afford to book more flights - it'll be out of our spending money for the summer, but I'd rather cut back whilst we're there than end up not going at all. Some extra days around the pool, and making meals at the apartment, instead of eating out every night, sounds very appealing right now! :)
We booked single flights with kthy, so, if they do manage to pull through, we can choose which flights we actually use. We might be able to sell them nearer the time, even if it's only for a few quid each. (Not that people will be queueing to fly with them after all this!) :-\
-
If you go onto Google put in BRT then click translate there is hopefull news as of 8 30 pm tonight that Atlas Talks with KTHY are going on and should be resolved Monday .
this is the latest update i can find.
Ron
-
Thanks Ron. I think I'll hold fire for a couple more days. I don't want to spend more money if I don't need to! If there's no news from kthy by Monday, I'll re-book. There are some really good deals with Monarch at the moment, but don't know how long they'll last. Plus extra money off if you book by Tuesday. :)
-
Thanks Maryteresa, it is a nightmare. My sister is in Dalyan but my daughter lives in Fethiye so she might be able to speak to someone tomorrow
maria x
-
Thanks Ron, thats at least encouraging. Im up early trawling the net for flights, but they are now getting ridiculous and Im wondering now whether to just wait untilt he day we were due to fly and take a chance on getting any spare seats...failing that we will have to cut short the hols to just 2 or 3 weeks and get whatever the best deal is or get a last minute package deal and not use the accommodation. If you can fly from Doncaster there are some really cheap outbounds with Aegean - £85 - but thats the cheapest deal I found at the moment, and too far for me to travel unless absolutely desperate...(which I probably am!)
-
Here is the info Ron talks about if anyone is having difficulty finding this:
Talks between Atlas-Jet and the debt stricken Cyprus Turkish Airlines which broke down yesterday resumed today. Speaking to the BRT on the issue, the Minister of Public Works and Communications Hamza Ersan Saner said following
a new initiative was launched by the government to solve the issue after Atlasjet announced yesterday the company was pulling out of the deal because of oppositions shown by trade unions.
Explaining that it is not possible for CTA to continue with the current situation, Mr. Saner expressed his belief that a positive outcome will be obtained from the negotiations with Atlas-Jet.
Mr. Saner also announced that talks with the Turkey's Civil Aviation Authority will be concluded starting from today.
Turkey's Civil Aviation Authority had suspended CTA's air operator certificate last Tuesday.
Last Updated on Saturday, 26 June 2010 14:02 <.... Hits : 348 ....>
Many thanks Ron, keep us posted.
-
Another update on BRT web page sorry cant post the link its looking a little better
-
I'd just been reading this update, but, to be honest, can't make head nor tail of it!! The translation is very literal, and doesn't make much sense! (Or have I had one too many lagers whilst the footie was on!)
Sounds like talks are still underway - fingers crossed they get it all sorted. Thanks again Ron. :)
Karaokemark - did you ring the office back on Friday to find out about your family's flights on 3rd July? Just wondering if it's worth trying to ring them tomorrow. I sent an email but still no reply. 8)
-
Well, the news has now been updated, and it says that Cyprus Turkish Airlines have reached an agreement with Atlas Jet. It all sounds like good news - we just need to see the planes flying out of Gatwick and into Dalaman now! :)
If anyone is due to fly with them in the next few days, good luck with your flights, and please keep us updated on any communication from them. I'm just wondering how long it will take for things to get back to "normal" [?]
-
There are 2 flights leaving Ercan in Cyprus, or so planned, on Tuesday. One will go to manchester and one to Stansted but both are via Antalya. There is no information at the moment on whether they will collect passengers from Antalya as obviously these flights might be full. There are also no numbers being given to check this. There has been local elections in Cyprus today, so no meetings have been held. Meetings are due to resume tomorrow.
Hopefully Atlas will take this over and all will be clear in a few days.
I work for a tour operator who uses CTA - Cyprus Turkish Airlines, or Kibris Turk Hava Yollari, so obviously we hope this is settled very soon. We have purchased flight tickets from other airlines for clients to be able to return to the UK from Turkey this weekend.
-
Yes, please keep us posted...anyone due to fly in the next week or two, or anybody that knows anybody with flights planned....we can but keep everything crossed that things return to normal. Just feel so so sorry for the people who have been caught right at this moment...
-
And here is the info Ron talks about:
The partnership protocol drawn up between Atlasjet and the debt stricken Cyprus Turkish Airlines is expected to be signed today. The Minister of Public Works and Communications Hamza Ersan Saner said that the government was determined to protect the rights of CTA workers, continue the existence of the Cyprus Turkish Airways name and to protect the rights of people with prepaid airline tickets.
Talks between Atlasjet and CTA continued yesterday and the Council of Minister met in the afternoon to evaluate the outcome of those talks.
Making a statement after the council of minister concluded their evaluation Minister Saner said ‘as the government we are determined to continue the existence of the Cyprus Turkish Airways name'.
Mr. Saner also said that the Turkish Ambassador to Lefkosa had called him and said that he would do everything possible to prevent the country's tourism industry from being harmed for the events.
-
http://www.internethaber.com/kthy-atlasjet-ile-anlasti--265315h.htm
Looks like an agreement has been reached I hope there is an official announcement today :)
-
translation of the link
Turkish to English translationShow romanization
KTHY and agreements reached between the Atlasjet said the TRNC Prime Minister irsen young. With members of the government and prime minister KTHY Atlasjet after meetings between officials of the TRNC Minister of Tourism and Labour Minister Türkay Tokel Ersan Saner explanation to the press and the young, says a new era.
Small TRNC Prime Minister said, while continuing our work on the one hand, elections, on the other hand the Turkish Cypriot Airlines are trying to overcome difficulties. First of all I should emphasize that the Atlasjet difficulties have been overcome.
Cyprus Turkish Airlines is to begin a new era. Where government employees, and of course there are the duties Atlasjet. If properly fulfill the responsibility of everyone will see that this cooperation will benefit everyone said.
Turkish Airlines was the OS HELP BUT no reply
Financial crisis in the KTHY the Turkish Air Yollarin'dan (THY) or ask for help stating that they young, "Cyprus Turkish Airlines for the so far the Turkish Air Yollari'dan help and contribution was requested, but unfortunately, to a point where there failed. Then, Atlas Jet and Pegasus, a developments took place teams.
I our people, our media to question what happened and who, what, why do I want to find the answers to his questions. Prime Minister's Inspection process, we also experienced Kurulu'a investigation are given for the task. A parliamentary commission of inquiry be established in this regard bakiyoruz'dedi warm.
KTHY will Alive
KTHY's remarkable lives on a small, publicly said Misperceptions and misunderstandings. Small, "Now I'll stressed that the Cyprus Turkish Airlines is not eliminated by this agreement. Meanwhile, some problems have occurred. They said to exceed our government will do its part said.
Explaining the terms of the agreement on a new young, by making public an explanation of the seven items was illuminated.
The small matter of the agreement were as follows:
"1-The government is committed to live as KTHY name and flight following the establishment of new companies as the New Cyprus Turkish Airlines will fly.
This partnership agreement with 2-P - P profit partnership and I - Q is a partnership shares.
3-This partnership with Atlasjet is a partnership built on a minimum of five years.
4-CAS Ground Services Company will continue to work at 132 personnel and 38 personnel working abroad, except to the remaining staff will be employed. In general the staff of 450 people will continue to work.
Tickets will be honoring all of our passengers were cut by 5. During this period was traveling with another airline passengers (traveling the trail) will be given new tickets.
6-12000 ticketed passengers will be transported free of charge by Atlasjet.
7-New Cyprus Turkish Airlines flights will begin no later than May 2011 on. Atlasjet this date, all flights with a fleet and would fly with Cyprus Turkish entry.
-
quote:
Originally posted by julesbob0303
I'd just been reading this update, but, to be honest, can't make head nor tail of it!! The translation is very literal, and doesn't make much sense! (Or have I had one too many lagers whilst the footie was on!)
Sounds like talks are still underway - fingers crossed they get it all sorted. Thanks again Ron. :)
Karaokemark - did you ring the office back on Friday to find out about your family's flights on 3rd July? Just wondering if it's worth trying to ring them tomorrow. I sent an email but still no reply. 8)
We tried to call them and could not get through, they have booked from east mid which is better for them, checked with the credit card co. and sent a copy of the information on the foreign office website, to say the company had ceased trading and they said they will refund the flight costs with KTHY, the new flights were cheaper
Mark
-
Here is the latest news of this morning:
Turkish Cyprus airlines, Atlasjet reach final deal
Turkish Cypriot national airlines (KTHY) and a private Turkish air carrier have reached an agreement on 50-50 profit sharing for five years.
Monday, 28 June 2010 11:00
Turkish Cypriot national airlines (KTHY) and a private Turkish air carrier (Atlasjet) have reached an agreement on 50-50 profit sharing for five years.
Prime Minister Irsen Kucuk of the Turkish Republic of Northern Cyprus (TRNC) told a news conference on Sunday that they succeeded in overcoming the problems in partnership talks.
"A new era has begun for the KTHY. After establishment of the new company, the KTHY will begin flying as the 'New Cyprus Turkish Airlines'. This is a 50-50 profit sharing agreement and a 51:49 joint venture," he said.
"The flights will begin in May 2011 the latest. Till then, all flights will be held with the Atlasjet fleet and under the title of 'Cyprus Turkish'," he said.
Kucuk added that 12 thousand passengers who bought their tickets earlier, would be carried by the Atlasjet free of charge.
Last week, the civil aviation authority of the TRNC suspended all flights conducted by KTHY and suspended its operation certificate since the KTHY was reported to owe nearly 40 million USD to the Turkish Cypriot Civil Aviation Department. Following the suspension of flights, Hava-Sen, Union of Workers of the Turkish Cypriot Air Carrier, went on a strike at Ercan Airport.
After long-running financial problems and growing debts, now around 100 million USD, Turkish Cypriot government decided to call for bids last month to find a partner to KTHY.
All we need to know now is how we get our new tickets then! :))
-
I'm almost scared to say this - things are looking up (again!). Wont believe it though till we see actual planes flying!!!!
Fingers crossed for all concerned that this happens soon! :)
-
I want to know, how will we know who or what or when will we be flying? Is anyone due to fly in the next fortnight? what will you do?....any info appreciated..
-
KTHY.NET web page has latest upday , in brief all flight tickets will be valid for forthcomming flights [ to start with transferred to other airlines ] as well as atlas ,.
call centre number 02164445849 if from uk i think it is 0090 392 then the number , remember they are 2 hrs ahead
-
Sue looks like good news and Buzz Bar coukld be looming in July yippeeeeeeeeeeeeeeeee !!!!!!!!!
-
Things are looking better and better. :)
If anyone hears of any actual flights leaving, please let us know. It'll be great to finally be able to look forward to our holiday again. I still owe you an efes or two Ron! :D
-
How do you get into this link Ron? I am still getting same message that has been on there since 21st June. thanks.
-
:D
-
tried dialling that number , but it says number not recognised . ive had to re-book with monarch as i thought kthy had gone bust , do you think kthy or monarch will give refund or is the best way to try to sell the 2 spare tickets i have ? if so does anyone know howmuch they charge for a name change. and if anyones interested they are on sat 3 july for 1 week manchester to dalaman . thanks
-
I don't want to dampen everyone's spirits, but, having checked out the AtlasJet website, it is requesting that customers turn up at the airport, and if there is availability, they will be given seats. It lists some extra flights - these are all into Manchester or Stanstead (no mention of Gatwick, which is where we are due to fly from). All flights also appear to go out of Antalya.
Copied from their website:
"Passengers holding KTHY tickets should go to the airport at the date and time of their flights. In case of availability on the Atlasjet scheduled flight (detailed list in FAQ), they will be accepted on the flight with KTHY tickets.
Passengers will be required for the following;
- to present their KTHY tickets, approved by the KTHY airport office
- passengers without ticket copies should present a valid ID and credit card of the passenger(or a related person with the same surname). In case KTHY has no record of this ticket purchase, the credit card will be charged for the flight.
For detailed information please contact the 7/24 KTHY call center at +90 212 444 5849 or Atlasjet call center at +90 216 444 3 387."
Still not promising to honour our tickets. I'm getting really fed up now! :(
-
We were due to fly back to Birmingham from Dalaman this lunchtime with KTHY. We arrived at the airport which was showing no details for any kthy flights and upon asking were directed to an empty KTHY desk, which just had a notice on it exactly the same wording as on the website.
We checked with the Information Desk and were told that a KTHY agent should be arriving any time. When he did show up he just apologised and said that we all had to arrange our own flights back to the UK and claim from our own insurance. We have natwest cover which unfortunately does not cover for airline failures and kthy are not covered by atol - when I told him this he just apologised again and said all he could do was help us rebook flights to Birmingham or another airport but at our own cost. People were getting very irrate, one couple had been on holiday in Icmeler and just been dropped off by taxi, they didn't know what they were going to do - he just kept repeating that that was all he was able to offer. Luckily we were staying with my sister in Dalyan so returned there and have booked the first available flights back, but this is not until Thursday afternoon which has of course cost extra, means extra car parking fees and extra time off work.
I asked the rep is this was indefinite and he said probably not forever but likely not to be sorted for a few weeks at least.
Luckily we had had our holiday and in the end do get a few days extra (but at a high cost), I do feel sorry for those who will have missed out and I hope this is sorted quickly for all of you who have flights booked.
Karen
-
So sorry to hear this it must have been a nightmare.Is it true that kthy are not covered by atol or abta as on their webpage at the bottom there is an abta number and also the atol logo surely this must mean they are protected if not how are they able to do this??!!!
-
If you search Kirbis gazetesi and translate this is advising us to get a refund with your bank.
-
I dont trust this. Turn up, hope for availability on the flight, then get landed in Antalya.....then what happens when you are coming home...turn up again, hope for availability on the return flight, and if no seats stuck in Antalya and have to buy new flights? No. Not taking a chance.
-
I agree with you Sue! I have just rang Barclaycard and they said that they cannot guarantee a refund. I would have to send a letter and the statement and then they would assess the case which would presumably take a few weeks or months. Has anyone been able to contact Atlasjet?
-
I also contacted Barclaycard, who were very unhelpful!
My problem may be that I made the "purchase" more than six months ago. I too have decided to book other flights, then fight my case, both to Barclaycard and to KTHY, to try and get some money back.
There's no way am I going to go all the way to Gatwick (almost 3 hours away) to find there are no flights available!
Just when we thought things were looking up!
-
It strikes me that the credit card companies will do everything they can to avoid payment. Read this link that I posted earlier in this topic which explains everything and even gives you a template in legal terminology which you should use to make your claim and where the goalposts are. In a nutshell if you buy something with your credit card(which includes a flight) and the cost is in excess of £100 and below £30000 and for whatever reason you do not receive that something the card companies ARE responsible for reimbursing you. Read this article fully it is very informative and it will tell you how the card companies will try and wriggle out off their legal liability under section 75. You are also since 2006 covered for abroad purchases.
(http://)http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases
(http://)
-
Thanks Tribalelder. Have printed out all I need, including the template letter, and will work on it tonight when I'm home from work.
I'll report back if I get any response from the credit card company.
-
new flights booked. Immensely out of pocket, but just means a quieter than usual holiday, with more time spent at villa rather than living it up in His!!!! :))) I can handle that??? :)
-
Me too Sue. Found some good(ish) flights with Monarch. All booked, but like you, hugely out of pocket.
Oh well, at least we've got our holiday to look forward to again (though mine are now 4 days shorter - well, I had to keep the cost down somewhere!)
We wont be out much either (no money left!) You can play in our pool if we can play in yours - at least it'll be a change of scenery!!! :D :) 8)
Just pleased that we can now look forward to a holiday! At least all our excursions are pre-booked so we'll have a great time anyway! (I'm sooo organised!!) :)
Good luck to everyone who has flights booked with kthy - I just hope they manage to sort something out soon. [:o)]
-
yes....less spends but peace of mind. good luck to all...(Ive still got to sort my october ones out now!!)
-
Hi guys, we too have flights booked with KTHY but don't depart until Aug 6th. I have spoke to Atlasjet, unless things have changed in the last 12hrs, they are dealing with each enquiry as it arises. Helpline number is - 0090 216 444 3387.
I have to call back next monday.
Credit Cards wont do a damn thing until flight has been cancelled or company goes under, which I feel wont happen.
I know flights from stanstead - N Cyprus have flown, and I can't see the goverment allowing their flagship to go bump.
But as we all have found there's no real conclusive info available.
Ive been on a dozen Turkish/Cypriot news websites and all but one say deals 95% done.
-
Brian...you are really helpful...as usual...see you and the 'better half' in October...definate :)
I may even buy you a drink or two.... :)
-
This is so worrying - I have checked the money saver site that Tribalelder suggested but surely we are not in a position to reclaim the cost of the KTHY fares until they actually confirm they are no longer trading. It is a mess, as we have no idea whether the same time flights will apply in September - they cannot expect people to just turn up at the airport in the hope that there might be a KTHY/Atlas jet flight going. I will phone my credit card company tomorrow and see what they say but I don't hold out much hope as surely they will say that KTHY has not ceased trading.
-
basically they have us by the short and curlies. I know what you mean...that surely they cannot expect us to just turn up at the airport...but I think thats their way of ensuring that most of us will book alternative flights, and the few that dont will be accommodated on the flights. and those of us that book elsewhere, dont have any way then to reclaim any money, as we have not turned up at the airport in the first instance!!! i have flights booked for October as well as July...as yet I have not done anythng about that one and am going to watch carefully what happens in the meantime.
-
Now here is an intersting thought for the credit card compnies. In the short term KTHY flights are being handled by Atlas who on their website say holders of valid KTHY tickets(I am refering here to Dalaman/UK) should turn up at the airport and they will be allocated any available seats on an Atlas flight. Now according to the said website Atlas do not fly from Dalaman to the UK so how can you get an allocated seat on a non existant flight[?]:(:-\[xx(]
-
mmmmmmmmmmmmmmmm......
-
Some friends of mine in the UK who have kthy flights booked for Sept have told me that they have been in contact with Atlasjet and the reply was.......they hope to be taking over the kthy slot times from the uk soon. Still remains to be seen when (or IF) this will happen!!!!
-
quote:
Originally posted by col
they hope to be taking over the kthy slot times from the uk soon.
As my Director is apt to tell me- 'hope is not a plan'
I need a bit more than that before I'm assured!
-
http://www.kibrisgazetesi.com/index.php/cat/5/PageName/Ekonomi
Use google translator
-
Have a look at this link taken from Atlasjet: http://cmss.atlasjet.com/en/faq
No Dalaman flights showing in the extras....
-
Hi everyone
This saturday I am going down to the kthy offices in green lanes London one to try and get my money back and two to find out what is going on.I will post everything i have to tell when i get back if anyone has any particular questions they want me to ask for you then please let me know:D happy to oblige:D
-
Thats great M-T ! I'm sure we'll all appreciate whatever news you have. Of course the main concern for us is whether this will be resolved with the flights that we have booked and paid for months ago actually flying to Dalaman on the appointed date. If not what recourse do we have ? Good luck
-
I wouldnt bother MT,my wife went there on Tuesday as she had a KTHY flight booked for 9th July.She said it was chaos there with the few staff that were there saying that she knew as much as them, and that they were all losing their jobs.After 2 hours of getting knowhere she went home and managed to get a flight out on 7th July with Easyjet
-
Well im still going to go i have been given a name of some one who works there by a mum at my daughters school!! it was reported last night on Turkish tv that the merger has taken place im not giving up on this one any news is better than nothing either good or bad the not knowing is what is bothering everyone and i will scream my head off in Turkish if thats what it takes:D im doing this not just for me but for everyone on cbf all of us have been treated in a dreadful way.
wish me luck:D
-
Good luck indeed MT,hope you get a better results in a shorter time than Mrs Y.
-
Thanks Mary....yes could you ask a question for me please....what the hell does "you will get a seat on the plane if is is available" mean???? and what about flights booked for much later on, i.e October onwards. Will there ever be a Dalaman stop? Or is it only Antalya from now on..How do we get our money back if we turn up at the airport and there is no seat on the plane for us.? Many many thanks.
-
http://www.transit-travel.com/suspend.htm
This is a agents website who dealt with CTA, it's very clear and is updated quite often.
Don't think its telling us anything we don't already know but its helpful.
I noticed that if your lucky enuf to have booked flights with transit travel theyre offering a refund on your flights.
Well very best of luck at KTHY offices MT.
Does anyone know how far Antalaya airport is away from Calis?
-
About 2.5 to 3.3 hours across the mountains
-
Hi MT, I'm sure you'll be asking who we should be claiming our money back from, as the credit card companies don't want to know because the company haven't actually gone into liquidation. Surely kthy are responsible for our refunds? Not that I think for one minute that we'll get anything back - but it's certainly worth a try.
I'm gutted that we are so out of pocket. Still trying to be positive that at least we have our holiday to look forward to. I just don't like have to pay twice for the same holiday!
Thanks for any information you can pass back to us. :)
-
M T .
there was a £2 airlinefailure cost on the web page of KTHY it showed up on the separate costings on line but did not show on the e tickets we had for our june holidays nor is it showing on our september e tickets.
ive emailed the head office of them re this of whom to claim from. but no reply as yet
-
I will have a list of all your questions to take with me and im really going for this one hook line and sinker, I do not normally shout but I will if i have too!! im staying positive and hope that I get a result for us all! we all deserve it, as far as im concerned this is modern day highway robbery :o
-
thanks all.....
-
Please don't shoot me down for this post because I do have a lot of sympathy for all of you who have lost flights. But please spare a thought for the people who have lost their jobs if Kibris HAVE gone bust (or are taken over)
Having been in the position of working for an airline that went bust (anyone remember Court Line?) and being phoned at 10:00pm in the evening to be told not to turn up for work in the morning is pretty hard.
Appreciate that you've all lost flights/holidays/money but, as Brian says, you should get that back from the credit card companies.
Shouting at the girls in the office, who will probably know less than you, is a bit unkind IMO.
-
I understand what you're saying peecee. It really isn't the office staff's fault, but, the trouble is, there is no reply when we try to ring kthy, and the credit card companies are not prepared to cough up because the company hasn't actually gone bust. If they went into administration, it would be easier for all of us (including their staff, who would then be able to move on - it appears that they haven't been paid for months) as we could then claim our money back.
A lot of us work all year and struggle to pay for a nice summer holiday. It's pretty annoying to throw hundreds of pounds away on something that you don't actually then receive. My summer holiday is the highlight of the year - I work in a school, but as support staff, so receive no pay for the 13 weeks a year "holiday" we are forced to take (not that I'm complaining - I love the time off; it fits in with my busy family life, and it's been my choice to work there!). It's pretty annoying though to suddenly lose the holiday that we have struggled to pay for.
Like most other people, I have a massive mortgage - I now have a massive credit card bill too!!
I also feel sorry for the staff who are left in the office to face the public - it's really not fair on them. The trouble is - we want some answers, and these poor people have been left to hold the fort. (By the way, if there are people still working in their office, they must be getting paid - you wouldn't carry on going into work for nothing!) They may be able to answer some of our questions, and for those of us who have lost money, it would be nice to know where we go from here.
-
The lack of communication is causing the hassle. If people knew exactly what was happening there wouldnt be the anger that the staff are facing. No its not their fault but unfortunately theyre the only accessible face of the company. having worked in various service industries over the years I know too well of the horrible people that phone up or worse still show up- its usually through a mis-communication that theyre at fever pitch! Its the poor service personnel who are left to deal with it! If KTHY or Atlas were to issue something formal advising passengers of what is happening now and likely to happen then people can make an informed decision as to their next move. Its the not knowing thats frustrating! and btw I wouldnt shout at anyone- even if I was on fire!
-
I agree with jules.... and yes i am not going in there gun blazing so to speak but im am sick to death of the lack of communication on behalf of kthy with us! hundreds of people have been stranded in the uk and Turkey and have had to re book with other companies using their own funds as nothing was offered by kthy apart from a grunt!
We have all saved to go out on our holidays and have been basically left in the lurch!:( as for the staff yes again im going with Jules on this one they are still working and still bloody selling tickets to any one who is prepaared to buy one! :o[:(!] instead of selling tickets to people who are unaware of the situation they should be communicating the situation instead of cheating people!
So will i be going with an open mind ..... of course i wont be.... they have ripped people off it is as simple as that in my book if they were not selling tickets id have a bit more sympathy for them but becuase of this i DONT.
I hope i have some joy with them and will keep you all posted :D
-
As far as I am aware, Atlas jet has still not signed a formal agreement to take this company over. The other problem is, Atlas has never flown into Dalaman.They are operating flights from Ercan in N Cyprus to the uk, but via Antalya mostly, and I think the number of flights operating are less per week than CTA did. I do not think it is true to say that people are stranded in Turkey, but certainly people who have booked flights direct with CTA for july, august, sept will be having a worrying time. I really do not see them getting money back. Working for a tour operator who used CTA, we have no more info than anyone here, but have purchased new seats on other airlines to enable our clients to return from Turkey to the UK. This is, of course, at our expense.
-
\This has been posted on atlasjet website.
I read this as you have to take your tickets to a Atlasjet office to get a replacement ticket.
I'd quite happily pop into a Atlasjet office if I live in bloody Cyprus or Turkey.
This is obsurd, I can't afford a alternative flight for 2 adults & 4 Kids so looks like not only am I going to lose £1800 for the flights but £500 for the apartment.:(:(:(
Regulation of ACCEPTANCE OF KTHY PASSENGER on Atlasjet flights operating since July 5th, 2010;Turkey or Cyprus departed passengers whom tickets were purchased from KTHY website, call center or ticket sales offices will be accepted on Atlasjet flights only in case of Atlasjet tickets will be issued to them. For issuing an Atlasjet ticket it is required to apply following:1. The New Atlasjet tickets will be authorized for issuing without any penalty or extra charges only if passengers will visit a nearest Atlasjet agency located in Turkey or Cyprus and present the KTHY tickets. New Atlasjet tickets will be provided by Atlasjet agency instead of passengers' KTHY tickets.
2. The KTHY tickets will be stored by Atlasjet agency.
This application is valid for Atlasjet flights operating since 05th July 2010
-
Don't know if this is of any help - Atlasjet sales no is 0090 212 6632000 - perhaps it would be worth giving them a call and asking where in UK the tickets can be exchanged?
-
there should be a kthy flight going from manchester to dalaman today at 11.45 ( we have tickets for this flight) but there is no sign of it on the airport website and i cant see any atlasjet flights on the airport site , so surely if this flight doesnt happen we are entitiled to our money back from the credit card company , is this correct ? thanks
-
and what happened to the "TURN UP AT THE AIRPORT AT THE TIME AND DATE OF YOUR FLIGHT AND IF THERE IS AN AVAILABLE SEAT"........!!!
-
There wouldn't be any seats for us from Manchester to Dalaman as Atlas jet dont have any flights from Manchester!!!
-
I understand it must be difficult for KTHY staff, but I agree with Julesbob. We have paid money for tickets and at the current time we have no idea whether the flight will be available on the date we have booked. If we rebook with another company (at a higher cost of course) there is no guarantee we will get our money back for the KTHY flight. I I spoke to my credit card company, and although they acknowledged they were aware of the KTHY problem, because they have not actually ceased trading they can do nothing but suggest we turn up at the airport at the given time and if the flight is not there we can get a refund from them !! What we all need is for KTHY to confirm they have ceased trading and let us all reclaim our money back from credit cards or travel insurance and be able to rebook. Surely there most be some 'association' overseeing events such as this that should be stepping in to help us - any ideas anyone ?
-
Hi everyone
I am so sorry to be the bearer of bad news but within this bad news at least the position of all of us is now clarified.
There will be no flights with kthy the merger that they have made with atlas jet does not go into operation until 2011 the london office at green lanes has closed as police had to be called becuase of angry passengers wanting information and a refund.
I have just spoken with kthy rep at dalaman airport over the phone this is his number 05337274778 his name is Recep. he also has had no wages to date.
So kthy is finished and flights with atlas jet leave only from stanstead and manchester and a rebook with them is very unlikely.
My advice here to you all is to now contact your holiday insurance people and your credit card company for a refund.
-
Hi all, Ive just spoke to Atlasjet, although they say pop in at turkey or Cyprus if as most of us do, live in UK nothing's changed take tickets to airport and see if you can get on one of their flights.
I was told that the merger is going through soon (yea right) and that if Atlasjet dont fly to and from booked airport they will REFUND !!!!!!
or offer alternative flight.
-
Thank- you for the information Mary Theresa that at least gives us something concrete to work with.
-
Does anyone have the address to Altas jet in London
thanks
-
Many thanks...glad I booked with EJ last week! A loss of around £500 - I took my chance when I booked such cheap flights. Will stick with the UK companies in future, even though I know these can go under too, at least you have the protection...
-
Thanks MaryTheresa. At least we now know where we all stand. :(
I've spent too many hours in the last couple of weeks worrying about this - I'm off to Germany tonight for a week. When I get back, I'm going to put a claim in to Barclaycard and see what happens. I also need to check my travel insurance documents as these may possibly cover us. We have an account with Barclays and pay into their Additions Plus account which covers holiday insurance, RAC cover, extended warranty on electrical items etc - I just haven't had a chance to look through the documents fully to see if we are covered for things like this.
Maybe I'll get a chance to read it properly on my loooooong coach ride to Southern Germany (yes, no flights to worry about this time!) :)
Good luck to everyone caught up in this mess. By the time I get back, I'm sure there will be lots more to read about on this topic. :o :-\ 8)
-
I'm about to start the process of trying to get a refund. Does anyone know what the credit card companies/ insurers will want as proof? I ask as it seems a little grey at the moment as the company arent in liquidation as such its just that Atlas done fly the same route? I'm a bit unclear as to what our position is - other than we will need new flights! Does anyone have any ideas?
-
Cavfan - we are in the same position. The advice from Atlasjet is to turn up at the airport with your KTHY ticket in case of availability on the Atlasjet scheduled flight, which is a joke. We need to know what has happened to the people who actually did this and what information they were given at the airport! I think we all know what probably happened but we could do with knowing for certain and then we could say that our flight was cancelled. Like you we would appreciate any other ideas people have.
-
It's always a worry these days booking direct with the airline as they are not protected by ATOL. We've all done it to save cash but maybe the travel agent or agency is the safer option?
Turning up at the airport to see if there is a seat for you on Atlasjet is a complete joke! Mind you if they are scheduled flights so you never know.
-
Err save cash? are you kidding? this was never done as a cheap option- the flights were on a saturday and at the time- last October- were the only ones! £280 is what they cost- each.
In 21 years we've never managed to get a cheap flight to Turkey- ever! and this year it will now cost us £1000 for 2 flights as not going isnt an option as we have a big family wedding to attend!
-
I never said it was a cheap option and meant that often booking direct can save money but at what cost? I've booked direct with airlines many times in the past and saved cash - Thailand with Emirates was the cheapest option every time we booked but I think if we go again I'll pay a little more and book through an ATOL protected company. I would imagine you could have booked the same flights through a third (Atol) party but that's no use to you now.
I feel for you all and hope the CC companies come up with some compensation.
-
I doubt that this will be any new info to anyone but just in case it is - I was getting my on line credit card statement and noticed a telephone number alongside the KTHY details and I rang it. I actually got through to a very pleasant young man who told me that their head office is telling them nothing but that he'd noticed that the Atlas Jet website had been updated yesterday
http://cmss.atlasjet.com/en/faq
Check this out - it made me laugh- probably hysteria?
It looks like theyre flying on a Sunday from Manchester but to Antalya only. Which is great!
Theyre not issuing any info regarding refunds as yet!
The man kindly suggested I speak to my credit card company and then ring them back and they would provide whatever I needed to get the refund- ahh bless, so thats ok then! He also told me that its chaos at the moment and he's sure it will settle down soon! thats good.
So meantime- do we wait until the last minute to see if we have anychance of using our tickets and run the risk of not having a flight at all - or book new ones and run the risk of not getting a refund? I'm going to plump for the latter but its a right kerfuffle!
-
Cavfan, could you tell us who told you that they would provide whatever you needed for a refund - KTHY or Atlasjet ? Could you please let us have the number you phoned as we do not appear to be getting very far with our cc company as they are saying we should turn up at the airport and when the flight doesn't go we can get a refund - not a lot of use.
-
The number I rang was the KTHY office in london- 0207 9308962
I have since spoken to my credit card company who to be honest with you seemed quite cool about it and just asked for me to send my e-schedule as proof of travel arrangements along with anything I had which showed that we werent able to fly. I could only print the website info from both KTHY and Atlas with the statement showing suspension on KTHY and the FAQ on Atlas which inidicates scheduling differences. I told the cc people thats all I had and he said that should be ok to obtain a refund! He added that if it wasnt they would leave the dispute open until the date of travel and if we arent able to use the flights at that time then it would be processed at that point. That seems reasonable to me. However of course its still a risk booking other flights but needs must!
-
As a point of political correctness this morning I followed the instructions on Atlas website for holders of KTHY tickets to have them exchanged for Atlas Tickets. Knowing full well from the Atlas website that they would be unable to do this! First port of call was Lama Travel in Paspatur where I carefully explained I was following the instruction on Atlas website and contacting them as they are listed as a ticketing agent for Atlas. I can only describe their attitude as taking the pi**. Every single question was answered with the same response "You must phone Atlas head Office". I think if I had asked her if she would sleep with me she would have said "You must phone Atlas head Office!!!!! If she had said We have not been provided with the necessary infomation yet I am SORRY would have been acceptable. In a few moments she managed to destroy any chance of me ever spending anything with them in the future.
Undaunted I tried another nearby travel agent who promptly said yes we can book you with another company which you pay for now and wait for a refund from KTHY. On enquiring would this be with Atlas and of still knowing it could not be was told "Oh no it could be Thomas Cook or Thompsons or whoever you wan't.
In a nutshell doing what they ask is an absolute waste of time:-\:(
-
I also got a similar reponse as Cavfan did from my credit card providers- they are opening a dispute, and if the flights don't operate on that date, it will be submitted and refunded. They seemed quite cool and did not intimate a lengthy process - more a matter of days after the date of travel.
I have booked new flights, and just keep my fingers crossed that there will be no service from Stansted to Dalaman in 2 weeks time, same as Cavfan!
Anyone who needs any extra documents to claim, it might be worth printing off stansted airports home page thats says KTHY flights have been suspended.
Hope everyone gets their flights sorted and money back.
I have tried calling Atlasjet - busy or just held in the system.
Interesting ot read Tribalelders response in Turjey trying to do the correct thing as asked for by Atlas - thanks for that info. What a frustrating morning it must have been!
-
I have contacted my credit card company today who are saying they cannot help with a refund/credit until the date of my flight (September) and that I must turn up for the booked flight, and if an alternaitve flight is not offered then I can get a refund !! I pointed out that KTHY are hardly likely to be flying in September if they are not flying now, and that Atlas Jet only appear to fly to Antalya which is no use to me. However they will not budge from this stance. It is horribly frustrating in that the only option we (and everyone else) has is to rebook for a lot more money, and hope that Atlas jet don't supply an alternative flight on the same day to Dalaman, so we can get our refund. Do I take it that most people are simply rebooking with another airline, in the hope that a refund will be forthcoming as and when their booked flight does not materilise.
-
An interesting item can be read on BRT web page [ click on english] re kthy from 12 july
-
What a bummer Christie- I guess different card companies have different protocols for dealing.
This is interesting - I read somewhere else this morning that Birmingam Airport was showing a Dalaman departure for KTHY for 4pm. I have watched it with interest and it has been showing all day until I just checked and low and behold its disappeared from the board entirely! No explanation its just not there!
-
Hi, whats the website address for BRT please, can't seem to find any websites which relate to flights.
Thanks Pat
-
Hi Christie
In answer to your question I have rebooked flights as couldn't stand it any longer and wrote(well begged) to my bank for a refund on the grounds that kthy are not honouring our flights(manchester to dalaman).Anyway waiting to here as paid on my visa Debit card so cant get too excited about a refund!!! If not will just put it down to experience although what started off as a great priced holiday with accommodation will have very qucikly turn to the most expensive we have ever paid!!!
-
www.brtk.net :)
-
I booked my outbound flights with a Santander Visa DEBIT card, and my inboud flights with a Tescos CREDIT card. Liverbird, I would be very interested to hear what your debit card company say, as I did not think you stood a chance with a debit card, but I may be wrong?? Hope so for all of our sakes. At this moment I have put it all down to experience, and any refund I can get would be a bonus...
-
When Globespan went bust my friend got her money back from Bank of Scotland after using a visa debit card.
I am sure there are threads about this on MSE
-
If its any help re refunds via credit cards for lost monies include a copy of this item ----------------------------------------------. http://en.wikipedia.org/wiki/cyprus-turkish-airlines ,, along with all your other claim forms under section 75, it clearly states kthy have ceased to trade .
i know of a number of people have used their house/home insurance legal cover that they have to act for them after initial claims have been refuted so far pending more info.
i have also heard that Atlas jet are about to obtain more aircraft to try and maintain Most of the KTHY Routes FROM 26 TH JULY .
As many CBF Members know i have and still do a == i look you book p [ if i can ] service [ == from my data base of flights and packages, i will continue to post any info i see on here re kthy.
nb oppssss the link appears not to work try putting it in say goggle search it works there ok
-
I spoke to a lady today at Tulip Travel London who are dealing with Atlas jet/kthy 020 8211 0001,she kindly said as there are no flights to Dalaman from Manchester would send me a refund form out. I won't hold my breath but just another option as still awaiting reply from Lloyds TSB.
-
Blueclad cant find to what youre referring - clicked the link but didnt get anything specific. Can you enlighten me please?
Thanks
-
go onto google type in the full hhtp as ive typed and it will come up.
Ron.
or click the link then click the heading search for cyprus turkish airways in the middle of the page the click onto first one that you see
-
Great thanks that works!
-
The really frustrating thing about this situation is that we are not being told anything by KTHY - We have gone onto the Atlas jet site, but their flights do not appear to go to Dalaman. I just wish KTHY or AtlasJet would confirm our Stansted to Dalaman flight in September is not going, then we can get a refund via our credit card and rebook. Instead of which we are just in limbo - the information on KTHY and Atlas Jet is not clear. Apparently someone in the same position as us spoke on Radio Essex this morning so perhaps they will help to get things moving. I guess we carry on waiting until something (hopefully soon) is confirmed one way or the other.
-
I know of quite a few people who are due to fly from gatwick to dalamn with Kthy in the next couple of weeks...they have been told that they will be reissued with tickets for the atlasjet flights. I hope for their sakes that there will be "seats available"...as i still do not trust it all...
-
Sue mac - do you know who is telling these people that they will be re-issued with tickets for the Atlasjet flights ? Presumably the replacement flights are going to Dalaman rather than Antalya ?
-
Hi christie
the flights at the moment are to/from Manchester/stansted To Antalya.
Thay are trying to transfer your tickets to atlasjet and re issue you new tickets... BUT you have to get in touch with your kthy flught details... That take a copy, email head office, wait fir confermation to transfer ( about 2 days) and then re issue the new tickets.... Hence being BOOKED onto the new flight, rather than turning up at the airport and hoping there us a flight/ seat for you...
We spoke to Antalya/ istanbul office and then we spoke with lama tourizum in fethiye... Who has started the process if transfering the flights.... We should know in the next day it so!!!
Hope this helps
jo
-
As far as I know our friends/family have all re-booked, better safe than sorry, and hopefully can get a refund from the credit cards, just hoping nothing else pops up as we are all on different flights.
-
Oh well, just back from a week away in Germany, and was hoping to pick up some good news on what is happening with our kthy flights. Sounds like nothing has changed!
I am going to contact my credit card company again and also Barclays who we have our holiday insurance through.
Still not holding my breath though for a refund! 8)
-
Ive had some bad news from both Atlasjet and websites attached to the travel agencies which were re-issuing new tickets.
Atlasjet do not have any available seats on any flights from Stansted - Atalya between 5th - 15th August. If you check the websites whish supposed to be rearranging our flights with Atlasjet are now NOT dealing with any flights to any ports in Turkey.
-
can you give us any links YB....I would love to know if the same applies to the Manchester - Antalya flights, and I suspect it may do...:((((
-
To be honest and for totally selfish reasons right now I really hope that in the final analysis Atlas jet arent going to take over the schedules. The lack of information is appalling- we couldnt afford to play 'flight chicken' this year of all years when we need to be there for a wedding so we've booked new flights at no small expense! If our original date of travel comes and goes without a flight we stand a chance of getting our money back!
-
To be honest and for totally selfish reasons right now I really hope that in the final analysis Atlas jet arent going to take over the schedules. The lack of information is appalling- we couldnt afford to play 'flight chicken' this year of all years when we need to be there for a wedding so we've booked new flights at no small expense! If our original date of travel comes and goes without a flight we stand a chance of getting our money back!
-
YarmouthBaggies - could you tell us what websites you contacted for this information please - what a nightmare this is. Thank goodness for CBF otherwise we would be even more in the dark that we already are. Although we are not flying until September, we are coming to the conclusion that we need to just rebook (if we can) and resign ourselves to maybe not getting a refund - it is just not worth all the worry. We will try to contact our cc supplier and travel insurance tomorrow to see if we can get any joy from either of them.
-
Hi, I 1st looked at Atlasjet FAQ and then looked at the websites which were on the list given by Atlasjet at least 2 of them specifically state they are not exchanging tickets to destinations other than N Cyprus.
cypruspremier.com is one of them.
I bit the bullet today and rebooked with Norwich travel, we are flying from Bristol now.
I'm now hoping that I can reclaim from C/C company.
-
HOMEOUR HOTELSFLIGHT SEARCHSPECIAL OFFERSBROCHUREDISCOVER CYPRUS Cyprus Turkish Airlines Information Update
Your Booking is Safe with us...
Cyprus Paradise is a fully ATOL licenced tour operator, so all our customers can rest assured that they will be looked after with the bare minimum of disruption to their holiday plans.
Flights operated by Cyprus Turkish Airlines have been suspended. AtlasJet, a Turkey based private airline has been operating select flights from North Cyprus to Stansted and Manchester. In order to avoid any unnecessary disruption or inconvinience to our customers, Cyprus Paradise / Cyprus Premier Holidays are in the process of protecting all our passengers on alternative flights operated by other airlines, as close to the original schedules as is reasonably possible.
We would like to thank all our customers for their patience during this time and wish to assure everybody of our very best efforts to cause minimal disruption to holiday plans.
KTHY / ATLASJET Customers
Cyprus Paradise & Cyprus Premier is now able to assist CTA customers that have booked directly with CTA either at their offices or online.
- Currently we are only able to assist customers who hold a ticket where the final destination is ERCAN, NORTH CYPRUS and NOT for any other port in Turkey.
- Once we have recieved your details, we will liase with AtlasJet on your behalf and request confirmation of new flights.
- When confirmation has been received, we will then contact customers advising of new confirmed flight details.
- We are currently charging a small admin fee for this service of £25 per passenger.
Please fill in the form below entering as much information as available to you in order to help speed up the process. All required information can be found on your KTHY passenger ticket.
* please note that we are only able to assist passengers who purchased their confirmed tickets directly from KTHY. If you have tickets from an agency or other operator, please contact them for further information.
Please complete the details below. Fields marked with * are required
Contact DetailsTelephone Number *:
Email address *:
Address Line 1 *:
Address Line 2 *:
PostCode *:
Flight DetailsFlight Date *:
Flight Number *:
Lead PassengerFull Name *:
KTHY Ticket No *:
KTHY PNR:
Passenger TwoFull Name:
KTHY Ticket No:
Passenger ThreeFull Name:
KTHY Ticket No:
Passenger FourFull Name:
KTHY Ticket No:
Passenger FiveFull Name:
KTHY Ticket No:
Passenger SixFull Name:
KTHY Ticket No:
Please check the box to accept the £25 per person admin fee for exchanging your KTHY ticket
Northern Cyprus
Northern Cyprus is North CyprusThe term North Cyprus is normally used in conjunction with a particular place on the map, whereas Northern Cyprus is used more generally, referring to a wider area of land. For example Northern Cyprus is used to describe the whole of the Northern area of Cyprus, whereas North Cyprus is normally used with a place name such as Kyrenia, North Cyprus.
North Cyprus Holidays 2010
This year North Cyprus has more to offerNorth Cyprus Summer HolidaysNorth Cyprus Winter HolidaysNorth Cyprus - Car HireNorth Cyprus - HotelsNorth Cyprus - PropertyNorth Cyprus - KyreniaNorth Cyprus - Famagusta
Home|Northern Cyprus|Cyprus Paradise|Terms and Conditions|Child Discounts|Eating Out|Car Hire|Northern Cyprus Flights© Cyprus Paradise. All rights reserved.
Subscribe
This taken from cypruspremier.com/cta.statementform.html
-
Many thanks - we intend to try and rebook and like everyone else hope we get our money back for the original KTHY flights.
-
Does anybody know if an Atlasjet flight left Manchester on Saturday??????? I didnt see one on the website when I looked...
-
I doubt it Sue they're not flying from Manchester. They havent taken over the full schedules and since they have not previously flown out of Manchester i doubt they will be taking off from there anytime soon!
-
But, this information states that the FINAL DESTINATION can only be Ercan or another North Cyprus port, not a Turkish port. I assume then that this means the plane can still stop down in Turkey, providing it carries on into Ercan?? And it does state that Manchester is one of the airports being used in UK?
-
If you look on the manchester airport site for timetable and destination information there is nothing for Ercan( northern cyprus)in the next 30 days. However if you do a destination search for Ercan then it shows as KTHY being the sole airline. if however you do an airline search for KTHY to Ercan it doesnt recognise it!
If you then look at departures to Dalaman and get all the flights scheduling information for both charter & scheduled, then neither Atlas Jet nor KTHY appear.
If you go on the website for Ercan airport it informs you that flights leave stanstead, gatwick and heathrow- no mention of Manchester.
If you look on the Atlas jet website for flights you appear to be able to fly to Antalya from Manchester! You can then cross check that on the Manchester airport site and sure enough it does fly to Antalya.
But then again KTHY are showing as flying to Dalaman !
All very confusing! Aagrhh!
-
Hi all just phoned one of the numbers for atlas jet in london to be told that they are NOT flying from dalaman..asked about flights from antalya they said they are fully booked until mid september?? thats no good for me the kids are flying back on there own thats why i booked with KTHY. Their is only a few companies that let kids flew on there own and we have always used them.. now have to find another way to get them back
-
Hi Nicola, its a simular answer I got, I was told 15th August, I was booked for 5th with KTHY. Finally given up with Atlasjet/KTHY and booked with Thomas Cook. Now I just hope barclay card come good for me.
-
Hi YB we booked the kids flights a week before they went under.. as the kids are 16 and under thomas cook wont take them.. husband wants me to go down to pall mall office 2morrow to see whats going on will go and see as i only live 15mins away from there... if not have to book them on another flight and hope to get a refund from kthy
-
Nicola theres no point the office has been closed for some time now, another member tried that one also.
Try Norwich Travel they had a few different airlines flying to Dalaman, give them a look.
-
Cheers YB thanks for that i will give them a look
-
KTHY have surely got to refund if there are no available flights/seats for the date you are meant to fly. Surely this is the only hope of getting a full refund. Please help anyone with any info! I have 11 flights booked over the next four months with this airline!!!:((((
-
sue mac.
if you go onto cyprus44 forum on various pages you will see lots of kthy issues in particular some travellers say that they have or about to get refunds from their credit card companys whom they have named
-
I have just spent the most frustrating two hours of my life on the phone to Barclaycard, being passed from person to person, none of whom had a clue what I was talking about, so just passed me on to someone else in yet another call centre. I am now at screaming point, that I have got nowhere, despite being on the phone all this time! I have listened to the on hold "tune" for so long, I was practically humming it!
Why don't the banks have specialist departments which can help people with specific problems?
I quoted Section 75 of the Consumer Credit Act (NUMEROUS times!) but have still not managed to secure a claim form.
They have promised to get back to me in the next 48 hours, but I'm not holding my breath!
Please can anyone help - where should I go from here?
(Someone please email me with a joke - I'm in serious need of cheering up!!!!!)
-
Hi Julesbob, I contacted Barclaycard a few days ago 08448119111, spoke to a extremely helpful guy. Rahual Varadkar he was knowledgable, about claims in general received claim for 2 days later.
-
Thanks for that. I was eventually given that number (after being on the phone being passed around for more than one and a half hours!) but chose a freephone number given to me by somebody at work instead. Didn't get anywhere on that one, so, if I don't get my promised return call in the next 48 hours, I'll ring the number above.
Thanks again. Been reading the posts on this topic on "the other" Forum. No more news than on here really - just hoping to find something positive that I can post onto here.
Ooooh, just found something interesting - it appears that kthy have taken the money from most bank accounts separately (ie for each person) despite them all being on the same confirmation email, and on one actual booking. As claims against credit cards are for amounts OVER £100, you may, like us, find that you are unable to claim. We booked our flights (for three people) as single flights, as we saved more money at the time doing it this way. Our total amount came to around £440. Divide that between three people, then into single flights and each flight cost less than £150 return - around £75 each way.
I think I'm on a loser here as I'll possibly be unable to claim, despite the booking for each journey being around £220 total each way.
I really need to dig out my credit card statement to check this, but we booked the flights more than 10 months ago, so they've probably been thrown out (Barclaycard inform me that they're £3 a page to replace!!!) :o
-
Well, I take it all back. My faith has been restored. Barclaycard have called me back, as promised, and given me some good news. The guy could not have been more helpful.
They have given me a number to call (Pegasus) and told me to try and amend my flights with them, with like-for-like flights, and they will cover any difference in cost. He mentioned Atlasjet, but when I told him I had tried to contact them, and they don't fly out of Gatwick or into Dalaman (as per my booked flights), he quickly agreed that they weren't an option then.
In the event of us not being able to get similar flights with Pegasus (which I don't want, as I have already booked with Monarch!), we can raise a dispute the day after our flight should have gone, and claim our money back for misrepresentation. We can also claim for other substantial loss (ie difference in cost of flights, plus extras, such as the Travelodge we had booked at Gatwick etc). I asked him if I could carry on and book other flights if Pegasus didn't have the flights we wanted, and he was happy with that.
I know this has yet to happen, and after my fiasco with Barclaycard last night, I'm sure it wont be all plain sailing (or should I say "flying"!) I also didn't take his number, which is a bit of a pain, though I do have a name for him - probably take me till next summer to track him down again!
But maybe there is a God who's going to help us! 8) (and hopefully he's holidaying in Calis, so sympathetic to our cause - no, not you Scunner!) :D :) 8)
We'll see ................
-
Does anybody know if any of this is applicable to VISA DEBIT cards also? My flights were booked randomly...some on credit some on debit....all show as seperate transactions on statements i.e. £70 , £65 and £65 for three one way flights for me and my children.
-
When XL went bust the process was the same for my flights booked on Visa Debit as those booked on a credit card, but the debit to my account was £500+. Cant comment on entries under £100 ...that smacks as forward thinking on behalf of the airline as Visa will look to a company for re-imbursement after they've credited the customer
-
we should have had a flight on the 3 july , from manchester to dalaman with kthy , the flight never went and barclaycard have put the money back into our account .
-
I'm not sure either about debit cards - probably be a good idea to speak to your bank Sue Mac.
With regard to the £100+ for claims, I've printed off my booking confirmation and subsequent itinerary which shows that all three flights were booked at the same time, even though they appear to have been charged separately. I'm hoping that's going to be enough proof that I booked all three together to make a claim.
That's good news Patch - fingers crossed for when we make our claim!!
-
This is sounding encouraging.....I will dig out all of my old statements next week and start the ball rolling to try and obtain refunds from Santander (Abbey) which know will be a hard slog! I worked for Abbey for 20 years until July 08, and getting anything from them is like trying to get blood from a stone, with the most frustrating phonecalls along the way.!!!! So anybody having any joy with Abbey,Santander, please let me know!!!
-
That's good news, Patch. What evidence did you have to supply to Barclaycard please?
-
quote:
Originally posted by patch
we should have had a flight on the 3 july , from manchester to dalaman with kthy , the flight never went and barclaycard have put the money back into our account .
That is excellent news very pleased for you. I think thats what we will have to do , wait until our date of travel has come and gone without our flight!
-
Hi Sue,I have just been repaid via Barclaycard for my return flight on 2nd july that never arrived at Dalaman.
Have just put in a claim to my HSBC debit card for flights in September under the little known scheme "visa debit chargeback" which has been around since 2008.
If you google the above it gives you all the info you need.
Hsbc sent me the claim forms within 4 days of me contacting them.
My contract was with KTHY and no other company.Not Atlas or anyone else that may try to take over KTHY .
Any bank debit card with the Visa logo is covered.
Unlike credit card claims that only cover amounts over £100 this covers any amount for goods or services not delivered.
Andy (D4)
-
Andy, thats really good news. Many thanks. I had flights booked for this Saturday, returning Aug 28th, and single flights for October 23rd. I had basically assumed I had lost all of my money...now I have hope. I shall go into the website asap and try and sort it before I fly out this Thursday. Thanks again.
-
http://whatconsumer.co.uk/visa-debit-chargeback/
follow the link here for more info on how to get your money back if you paid by Visa Debit Card but basically it says
Visa Debit Chargeback - The Facts
November 8th, 2008 ... Related ... Filed Under ... Bookmark and Share
Related:
Credit and Debit Cards, Part 2
Credit and Debit Cards
Protect Yourself When Using Paypal
Filed under:
Buying Goods
Consumer News
Tags: Consumer Credit Act ... Credit Card Fraud ... Credit Card Protection ... Debit Card Protection ... Visa Card ... Visa Debit Chargeback
The majority of us are now aware of the benefits of using our credit cards in terms of the protection it offers us in the event the supplier is unable to offer the goods and services we have paid for.
But did you know that you can also claim the money back if you have paid on your Visa Debit card? And unlike your credit card, which imposes a minimum spend of £100, you can claim back any amount of money.
The process is called Visa Debit Chargeback, and, as the name suggests, is a procedure in which the banks will ‘charge back' the value of the original transaction directly from the supplier's bank, and pass this amount on to you.
All banks who issue Visa cards have only recently agreed to process chargeback requests, and there is still widespread confusion over what it is and how it works. Therefore if you meet a dead end in your discussions with bank staff, persist. The facility is there for you to take advantage of.
Invoking the chargeback procedure
If you suspect your card has been used fraudulently, if the goods and services you bought with your card are faulty or if they do not materialise, then you should contact the bank who has provided you with your Visa debit card within 120 days, requesting they initiate the chargeback process. It does not mean you will automatically and immediately get your money back. It will initially become a ‘dispute' in which the claim will be fully investigated by both banks before any money is returned.
Addendum: This Visa Chargeback Scheme also applies to Visa Credit Cards
-
We have now rebooked for September with Easyjet - I phoned our CC company up today, they confirmed they have received my claim, but they are working on a date system and they are only up to 6th July, so it might be a long wait. Hopefully AtlasJet will not start flights to Dalaman, in which case, we should get our money back.
-
Had a nice letter from Virgin to aplogise for taking so long and they will be in touch again around the 21st August( our date of travel). So to me that sounds about right- wait and see if the flight is there and if not( hope it isnt now we've bought flights with Jet2!) they'll credit us!
-
Wounder if i was the only one caught out on my sunday flight stn -dlm ???
Had no idear any of the above.
We had a very interesting 48 hours.
Must had my head in the sand.
-
we are waiting for c/c claim form to come and we fill it in and see
what happens.
Paid by visa.
-
My husband was talking to a work colleague today who he hasn't seen for a while. This guy also has a property in Turkey though out in the middle of nowhere ( :o ) with only a few Turks - probably farmers! - for neighbours, a couple of hours drive away from Icmeler.
He asked hubby when we are off to Turkey next. Bob explained that we are due to fly out next week, after being stung TWICE by airlines going bust. His mate looked a bit perplexed and explained that he was ok as he was flying with Cyprus Turkish Airlines, next Monday, out of Heathrow!! :o[:(!]:( :o
Hubby told him that kthy had gone bust and most people had lost their flights, as Atlasjet are covering very few, if any, flights. This guy didn't look too bothered, and explained that their flight must be ok, as they hadn't heard anything!!! If anything, he seemed most put out that hubby was messing up his holiday plans and explained that everything was ok in April, so must be now!
How many people are turning up at airports each day expecting their kthy flight to be running, as they don't know about the collapse of the company? Most people know about Goldtrail as it has been well covered on the British news, but very little was said about Cyprus Turkish Airlines.
(This guy reckons he's going to drive up to Heathrow on Monday as he believes all is well !!) [8)]
-
We were surprised when Gold Trail received so much publiicity when nothign was said on the TV or papers about KTHY. Gold Trail are obviously a lot larger and more people are involved, but if it wasn't for this forum we would not be aware of the problem - it is very bad that KTHY's customers have not been advised.
-
Goldtrail were crap and deserved everything they got, surprised that it didnt happen sooner, but that doesnt detract from all the people involved who lost there hols, we had all our flights booked with Globespan for this year, who also went bust but just got on with it and booked more flights, got all monies back that were due to us, no probs with the credit card companies.
-
Well we got here by rhodes,thanks to french had 4 hour delay.
But are here in wonderfull new 5 star hotel in calis,that was build in 4 months.
Nice to see clis is upping the game.
Anyway hotel is called Navda sue.
51C in day 28 at night, i love it.Turkey is just the best. 8) 8)
-
For those that want to look at hotel webside is navdasuehotel.com
I have no intrest in hotel,only that im staying there.
-
So Calis already has a 5 star hotel? :)
-
Sorry navda suu is 4 star hotel on some sites and 5 star on others.
-
Received full refund yesterday for 2 flights that were booked for 19th July from credit company with no quibbles - just completed their 2 page form, copy of e-tickets and a copy of Kthy website page that states the news as of 21st June, took 10 days to receive the funds. And managed to get cheaper flights with Thomas Cook for the same date!
-
Very encouraging news! 2 weeks today until we fly and 2 weeks tomorrow til we were supposed to fly! Looking forward to a refund 2 weeks later!!!!
-
I also got refunds on x 3 flights departing 25/7 - refund received from my bank on the same day as recieving my forms (First Direct are brill). Also managed to get cheaper replacement flights from MOnarch with practically exactly the same times exceppt flying from Gatwick.
-
Sorry if this has already been mentioned but has anyone had refunds form thier credt cards for flights in the future? We have flights booked for October but have been told by MasterCard (Tesco Credit Card) that refunds will not be made until after the flight dates.
-
We booked our flights for September to October with our M & S card. We completed the form and sent copies of our etickets and they have now 'temporarily' credited my account with the cost of the flights. They point out that if the flight goes they will debit my account again. Hopefully this will not be the case.
-
Thanks for that, at least it's a step in the right direction!!!
-
We have also had a "temporary" refund from our Asda Mastercard for early September flights.
-
Our's is Tescos Mastercard so hopefully our's will be refunded soon too. Thanks for the info.
-
has anybody had any flights refunded onto their debit cards, in particular abbey/santander? and if so, please can anybody tell me what they had to do to get the ball rolling, many thanks..x
-
Hi Sue, contact the bank that issued your debit card and return the forms that they will send you with copies of your tkts and then wait.
It seems that nothing will happen until the flight date has been and gone.Check the schedule of the airport on the days your flights were due to take off and print these off as further ammunition for your claim.Andy.
-
also sue... go onto kthy website and print of the home page that tells you flights were/are suspended and send them this as well
jo x
-
I have sent numerous emails and made phonecalls to Santander. Constantly passed from pillar to post and then cut off! its sooooo frustrating. However I was very happy to discover that 8 out of my 12 flights were actually booked on my tescos visa card, and I have now rang them who told me to put it in writing. I have printed off the front page from the KTHY website and attached this to my tickets to try and get refund. I am just waiting for them to come back to me regarding the Atlas jet website, which states replacement flights are available!!!! I will print off the flight arrivals for Manchester airport, and the flight departures from Dalaman airport as proof that the flight this saturday is no more....what more can we do!! I am going to see how I get on with the visa credit card flights first, then fight for the debit card ones (which were just for three of us on July 24th to Dalaman.) Thanks for advice....any further advice appreciated..
-
Looks like we will be getting our money back. Got home to a letter from Virgin , very encouraging. Our friends got home on Friday and got their account creditted yesterday!
-
Just thought I'd let other travllers know that we have received our refund for our flights that were booked for the 21st August. Wouldve got it sooner but we were away until the 6th September. Once I signed a form to say we didnt fly( with KTHY that is) and returned it on the 8th- the refund was issued within 5 working days! That was Virgin by the way.
-
We are still trying to get refund back from our July flights
from Visa rbs,thay just are so unhelpfull.if anyone ca help it would be nice,we have sent all the paper work into them and thay have come a month later asking for proof of us having to trying to talk to cta,ie e-mails letters,i ask you.:(
-
thanks for info Cavfan....anybody else had any joy, and if so who with?? At least if we know who are and who are not playing ball, we can use this in our arguments....
-
Sue mac have you tried to see a manager in one of their branches as I believe Santander call centres/customer services are in India - I got so frustrated over another matter I cancelled all my accounts with them 2 years ago. If you went to see a manager take with you all the legal information about on section 75 paying by credit card. If the card you used was only a debit card not sure if you would be covered or not. I had refunds in regards flights without any problem with Capital One Credit Card.
-
We had joy straight away with First Direct - just had to wait until the departure date arrived.
-
Just want to inform all......sent my claim forms off to Santander on Saturday and....oh the joy....ALL MONEY RECREDITED TO MY ACCOUNT THIS MORNING! Faith in Santander fully restored...! I did have to admit, a lot of my personal ranting was via their customer serviced dept via email...and each one was answered personally and courteously. Just waiting on the TESCO mastercard refunds now....which have already been refunding to friends, so shouldnt be a problem there! happy days....
-
We had our return flight cancelled in July and also we had booked our flights for sept/Oct so we lost these as well.
When we came back july I contacted Tesco/Matercard and they sent me the forms, which I filled in and sent back. I was telephoned a few days later and told that I could only claim for the july flight at present and could claim for the others after the flight dates had passed. They offered to deal with the 1 flight straight away and then they would send out another set of forms for the other moneys.
I told them to wait until October and deal with them all together and they agreed.
I came back last Tuesday, I phoned them to remind them but need'nt have bothered as they said it was in the diary and was already being dealt with.
Checked my account today and found a full refund for all the missed flights. Well done Tesco/Mastercard.
-
I am still waiting for my Tesco/mastercard refunds. My last flight out with KTHY should have been Saturday October 23rd, so hopefully I will receive something shortly if your experience is anything to go by JSp....Tried to call then today but just got kept hanging on, so have just faxed them to Gee them up!!!
-
Sue, have you tried this contact number, 01702 271408.
These are the people I dealt with had had no prolems at all.
John
-
Thanks John, if I dont hear anything in the next few days I will try that number. I did get through to them yesterday morning, only to be advised that apparantly, on 11th October, I had settled my claim with KTHY!!!!!!!!!!!!! News to me as I have not heard a thing from KTHY during this whole mess!!! It would appear that somebody had keyed wrong information into my case at TESCOS and it has been closed and filed.....they have now reopened it and said I should receive my refunds in the next few days....I await with baited breath...... :)
-
at last...result from Tescos! received letter advising that they have recredited my account, but are pursuing further information from the retailer, and may need to claim my money back if necessary. I presume this is standard wording.........