Calis Beach and Fethiye Turkey Discussion Forum
Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: sashbash on August 23, 2010, 16:45:05 PM
-
Please double check any flights with Pegasus as have just taken my daughter to Dalaman for her 17.55 flight to gatwick. She queued for 1 hour to check in only to be told to go to the back of the queue as her flight number was H9 493 and that flight was cancelled and it was now PCT 1417. Same company same time. She pointed out that was the number on her ticket but nobody wanted to help her. They insisted they had informed her, but we had the computer on every day and she had her mobile with her but no message from Pegasus. Her friend flew home Friday and was notified of change. I spoke to the manager of Pegasus but he insisted she had been informed and that PCT 1417 was not the same flight with a different number. Didn't know when they could get her home, maybe the 18.35 flight if not tomorrow to Stansted, even though I pointed out her car was parked at gatwick!! In July they phoned me to tell me my flight was now 4 hours early, I kept checking and their office insisted it was 4 hours early. when I phoned Dalaman they didn't know what I was talking about, I then spoke to the Pegasus manager at the airport and he inisted it wasn't 4 hours earlier. He was right it left on time!!! So if you have a Pegasus flight booked, double check everything.
-
I might be missing something here but if her original flight was cancelled and the new one was PCT 1417 then why couldn't she get on it?
-
We've just had an email notifying us of a 4 hour change to my daughter's flight on 30/08/10. Luckily I had my Blackberry with me and was able to read teh message otherwise we wouldn't have known either.
-
We too had our Pegasus flight cancelled today, PC493 Dalaman to Gatwick at.17.55. Operational reasons given for cancellation. We were notified on 13 August whilst we were in Calis. This after our outgoing flight was also cancelled from Gatwick to Dalaman on 9 August, again for opertaional reasons. We were offered Stansted to Dalaman via Istanbul. We took this option rather than miss our holiday.
Coming back today via Istanbul was a total nightmare. Once at Istanbul we were lucky enough to be booked onto the Stansted flight, others were not so fortunate, and were informed the flight was over-booked. Istanbul to Heathrow was an option for them. To make matters worse one of our suitcases is missing. Informed at Stansted that on Saturday, 20 bags were lost in transit by Pegasus at Istanbul!
By putting us into Stansted we have incurred additional costs to get home of over £100 by rail. I'm sure Pegasus will reimburse us!!!! I think not!
-
There is definately something going on with Pegasus? I've been saying it for ages now. Funny they advertised flights for sale up to March next year, then they disappeared off website?
When I got to Mcr in June, my flight number wasn't showing? Panic! I asked at the desk and was told not to worry, your flight No had changed that's all? Well thanks for letting me know! I'm expecting something to happen to my flight in Sept. :(
-
Exactly Stoop, if her 17.55 flight was cancelled but a new 17.55 was put on she should automatically have got on it. Apparently it was her fault that she didn't get a text or email from them not their problem. Also why cancel a flight but put the exact same one on????It seems that if you have H9 as part of the flight number there is a problem but if you have PCT there it is less likely there will be a problem.
-
Well now this is not strictly informative but if you are in need of a laugh please Google "FASCINATING AIDA" and click on "cheap flights" Brilliant stuff so many thanks to Uzumluoldboy who found it in first instance - enjoy !
-
Well Lyne I would go above the heads of Pegasus and put in a complaint about the treament your daughter got. It's simply not good enough to treat people that way. OK - if the flight had been cancelled or moved time and she had turned up and missed it then fair enough - but for them not to let her on a flight that was the same code and flying at the same time is unacceptable IMO.
-
Further to my daughters cancelled flight, it turns out they did inform her. They left a message on her house phone in England, this is after flying her out to Turkey. It said " this is to inform you that your flight from Dalaman to Gatwick has been cancelled, please call us as soon as possible" They had her mobile number and email address but no decided on the England phone!!!!!!!!
I was thinking of flying with them in January but have now decided against it, but unfortunately she is flying with them in September, so fingers crossed.
-
Make sure she rings their Turkish office 48 hours before her flight is due to leave Turkey. This is actually a requirement with many airlines/holiday companies and at least she will know if it's been changed.
I would still take this up with the relevant body though.
-
I also have the PC493 flight booked for Sept, same times from Dalaman to Gatwick on a Monday.
I sent them an e mail about this flight & has it been changed to PCT 1417. I have had a reply saying they have changed the details, but.....it is exactly the same. Confusing or what!!!!
I shall wait till the next reply and if need be, give them a call to try and get some sort of conformation.
-
I am thinking of booking some flights with Pegasus, have never used them before am little worried now after reading this thread has anyone had any good experiences with them?
-
quote:
Originally posted by Karennina
I am thinking of booking some flights with Pegasus, have never used them before am little worried now after reading this thread has anyone had any good experiences with them?
I flew with them in June and apart from the flight No change everything else was spot on? Comfy seats, lots of legroom, no pestering to buy, served your meal and drinks and then they went behind their curtain! If you wanted anything you pressed the button, brilliant!
-
quote:
Originally posted by sashbash
Further to my daughters cancelled flight, it turns out they did inform her. They left a message on her house phone in England, this is after flying her out to Turkey. It said " this is to inform you that your flight from Dalaman to Gatwick has been cancelled, please call us as soon as possible" They had her mobile number and email address but no decided on the England phone!!!!!!!!
I was thinking of flying with them in January but have now decided against it, but unfortunately she is flying with them in September, so fingers crossed.
Hi
What date is your daughter travelling in Sept?
Have you tried emailing them to see if that flight has been changed?
Jen
-
I mentioned earlier that we had been notified that my daughter's flight had been changed to 04.10 on 30.08.10 but when we told our transfer company of the flight change, they were adamant that that Pegasus flight would depart at around 07.30. I rang Pegasus this morning and they insisted that she was due to fly at 04.10. She has just rung me from the airport in tears, the transfer driver kept falling asleep at the wheel and yes, you've probably already guessed it, there are no Pegasus flights until 07.10!! She is now sat, very upset in the check-in hall waiting for 3 hours or teh desks to open. There doesn't seem to be anybody else there who was told 04.10 so what on earth is going on??
-
Dropped our daughter and three grandchildren off at Dalaman this morning for their Pegasus return flight back to Manchester. Flight PC491 time 7.10 when they checked in they have been put on a flight to Gatwick but their luggage has gone on the Manchester flight.They were not given any explanation and they were told they dont know how they are going to get them back to Manchester.Awfull!
-
I am now waiting to hear which plane my daughter ended up on, she mentioned that there were 2 to Manchester, one going via Gatwick,am keeping everything crossed that she got the direct one. I have a feeling that that was her original flight number.
-
Can someone please post Pegasus's number on here I have flights booked with them for quite soon and am very very worried after reading this thread have never used them beforecso do not have any numbers.
Many thanks
-
Think I will DEFINATELY give Pegasus the 'not to fly with' tag
-
Pegasus Airlines Customer Contact Centre 0090 212 444 0737, the trouble is, after my experience, you can't rely on what they are telling you. They were insistent that my daughter's flight was due to go at 4.10 yet it wasn't on the board until 07.10.
-
My daughter finally made it back to Manchester, she had problems with the check-in staff who kept trying to put her on a Gatwick flight, they eventually went off to their office and found out that she should be going to Manchester and told her she was very lucky to get onto that flight! They asked if she had any medical problems and she told them that she was diabetic, they then asked for a "fit to fly" letter. She carries a hospital letter telling the airlines about her needles and insulin pump but in the 9 years since she was diagnosed, we have NEVER been asked for a "fit fot fly" letter. They grudgingly decided that she "looked fit enough to fly" and told her she could check-in. She had originally been second in the queue but there was now a very large queue building so they decided tocheck her in at a seperate desk.All in all a very stressful few hours which will end up with a good few letters of complaint being sent out.
-
Thank you for the number and so glad your daughter got home ok in the end.
Do Pegasus do duty free as in cigarettes and bottles of drink to take off the plane, not to consume on board?
-
quote:
Originally posted by Karennina
Thank you for the number and so glad your daughter got home ok in the end.
Do Pegasus do duty free as in cigarettes and bottles of drink to take off the plane, not to consume on board?
Hi Karen, when I travelled in June, they didn't sell any duty free?
I have also emailed you, sorry about late reply, I am in work and haven't checked my phone
-
Must admit after reading this thread I am getting slightly worried! We are due to fly out Friday 3rd Sept from Manchester. I have only got an electronic ticket, have others had this as well? Also it doesn't state the baggage allowance on it, only for domestic flights. So long ago that I booked can't remember although I am sure I wouldn't have booked anything less than 20kg. If you have flown with these lately how much was your allowance and did you not have the info on your electronic ticket? Thanks
-
Further to my daughters flight difficulties with Pegasus can I suggest that if you receive notification of flight changes, you phone Dalaman airport (if flying home) and speak to what was Havas, I think its now ATM. They have all the up to date info on flights out of Dalaman and are very helpful and speak very good English.if you are still not sure ask them to put you through to Pegasus office in the airport. Ask for the manager Ahmed and he will confirm or deny the change of flight details.
-
Jennyjo, I flew with Pegasus I was transfered to them by aegean after booking an Onur air flight. Not sure why I was transfered as the original Onur flight was still flying. You should have a booking confirmation which will tell you your baggage allowance.
Karen I am sure that they came past with the Duty free trolley during the flight Not 100% though so someone else may confirm.
-
Cancelled Pegasus flight.
As I have not seen my original flight number going out on a Monday from Dalaman to Gatwick for months, I checked with Pegasus via e mail weeks ago and they kept insisting it was ok and sent me 4 more of the same flight tickets. Believing that I know their job better than they do, I finally called them 10 days ago and was told the PC 493 flight has been cancelled and I would recieve a call and e mail with alternative flights. As it's only a week till my departure day, it was left to me to call them again, and as expected, I was offered a refund or the 'nightmare' that can be Dalaman to Stansted via Istanbul route, which I will chance, having done the same in reverse before.
So as a reminder to anyone who has the PC 493 flight on a monday, Dalaman to Gatwick, it maybe worth chasing them up.
-
If you are returning with Pegasus, you had best call them in advance of your return, otherwise like us you find that your return flight has been cancelled as well. This happened to us whilst in Calis in August.Was offered the Stansed via Istanbul route which we took to get home. There is not much transfer time at Istanbul, so don't hang around.
-
Just returned from a quick sneaky week back to Calis, could not ask to much on here about Pegasus as we were going to suprise my cousin and she may have read my post on here.
Have to say was very pleasantly suprised by Pegasus having never flown with them before and reading some of the posts on here.
Flights were on time and defo more leg room then some I have flown with, duty free trolley does come round and cigarette prices were cheaper then Gatwick not sure about the spirit prices though .Would defo use them again in the future.
-
I doubt many people who have flown with Pegasus could complain about the flights in general, crew & comfort & time keeping, myself included when I have used them previous. It's just that these past few months they have messed up on over bookings, changed original flight codes and some of us who booked early have had the flights cancelled & at times only been offered the Stansted via Istanbul flight from Dalaman, which is one hellava rush to connect flights.
I ended up e mailing them 7 times and on 4 occassions they replied saying there was no problem with my flight and sent me the same ticket each time, for a flight that did not exist. After 3 calls to them, they finally admitted I was right and the flight had been cancelled. When they re-booked me via Istanbul, they also got that wrong and only sent me the Istanbul to Stansted flight and forgot about the leg from Dalaman to Istanbul. Yet another phone call had to be made and even now (like other passengers have had) I have to hope my luggage will actually arrive at Stansted and not end up in either Germany or Belguim, which has happened before.
We all know that many airlines make mistakes and cancel flights etc, but with Pegasus just recently, it has been more of a problem than in previous years.
-
maybe I was just extremely lucky on my trip,I know people have posted that they have problems recently. Lets hope they get themselves back on track soon.
-
I agree Karen, lots of leg room and comfy seats, just keeping my fingers crossed now!
Was the flight full?
-
we just had our pegasus flight cancelled today for the flight from bham on the 27th and olympic holidays have given us luton as the only option with Monarch!
-
Are Pegasus next to go I wonder? Very worrying when they are canceling so many flights.
-
Definately not looking good for me on 27th! I've been saying for weeks there is something amiss here!? :(
-
i had been saying the same, they have not been showing up for the past few weeks!
-
Hi Jenny, flight was not full going out we had about five empty seats near us at the back of the flight. Coming back it was full and I was straining my ears to hear a few people behind us at check in saying something about they not be able to get on the plane if it was full, something to do with Pegasus had two flights on I assumed to leave Dalamn quite near each other but they had cancelled one as one of the planes was not going to be full enough, I wonder if that maybe some of their problem they are cancelling some flights if they are not full enough and putting the passengers on other flights however inconvenient that may be to people!
-
quote:
Originally posted by Karennina
Hi Jenny, flight was not full going out we had about five empty seats near us at the back of the flight. Coming back it was full and I was straining my ears to hear a few people behind us at check in saying something about they not be able to get on the plane if it was full, something to do with Pegasus had two flights on I assumed to leave Dalamn quite near each other but they had cancelled one as one of the planes was not going to be full enough, I wonder if that maybe some of their problem they are cancelling some flights if they are not full enough and putting the passengers on other flights however inconvenient that may be to people!
Sounds like a company to avoid at the moment. Shame as we have flown with them before and they were pretty good - that's apart from the fact we lost contact with the ground over Brussels and they scrambled jets to see if we needed knocking out of the air - it was just after 9/11 and I think it might even be the incident mentioned in Tony Blair's book. Scary but not really their fault.
-
I keep checking the outgoing Pegasus flights from Mcr on Friday and Monday, they seem to be going out ok at their correct time, 12.00-up to now! :(
Will be a shame if something does happen, they were fab to fly with!
-
Yes Jenny it would be a shame. I hope everyone gets to where they want to be with them.
-
Sorry me again but daughter is flying out agin on Friday with Pegasus, this was booked long before the problems with her return flight last time. Because of all her problems I made her contact Pegasus to check on Fridays flight and guess what, it had been cancelled and she hadn't been notified. She has made them send her a new ticket for the new flight which is 10 mins later than the original on from Gatwick. I shall advise her to phone again on friday to double check. So please keep double checking all Pegasus flights.
-
Lynne thats terrible not to even have been told the flight is cancelled....
I think it is looking quite bad at the moment, but then I guess as there have been so many happenings of recent we are bound to think that, but personally I would avoid them at the moment...but then who knows whats going on elsewhere...we dont....just hope all is okay..
-
It's terrible they don't let you know? What's the matter with them? :(
-
Been looking for flights for next February during the school half term. Pegasus have them at a good price, but not sure how much to trust them after reading this thread!! I've never travelled with them before, but, having lost two lots of flights this year, I'm very reluctant to trust an airline with so many bad reports. [|)]
-
quote:
Originally posted by julesbob0303
Been looking for flights for next February during the school half term. Pegasus have them at a good price, but not sure how much to trust them after reading this thread!! I've never travelled with them before, but, having lost two lots of flights this year, I'm very reluctant to trust an airline with so many bad reports. [|)]
Julie what airport are you flying from?
I have tried Mcr and it doesn't bring anything up at all? :(
-
We have just flown with them Julie and could not fault them, maybe we just lucky to have no complaints and no cancelled flights,I would defo use them again no hesitation but I believe they need to step up to the mark to gain their reputation back.
-
Also just my opinion but Calis in February before was awful I have never seen so much rain in all my life, not a soul around in fact if it had not been for Ahmet at the Meeting Point being open and so hospitable and gaining my Tapu it would have been an awful week, sorry not trying to put you off Julie but after December is over I would not return to Calis until at least March.
-
Jenny, the flights were from Stanstead.
Thanks for the info Karen. We are out for a week at the end of October, then not due back until mid April (school hols for Easter are very late next year). We are trying to squeeze in a few days just to check on the apartment between the two holidays. It seems a long time to leave the place un-checked for six months. Not too bothered about the weather - it'll be nice to escape the kids for a few nights!! :o
Just can't find much in the way of flights between November and mid April! Any suggestions anyone?!! Not too bothered where we fly from (anywhere from Manchester down towards the South!) :)
-
yes tis a long time to leave your house unchecked, if you dont mind the weather and you never know you may be lucky next Feb could be like a second honeymoon if you have child free time and the weather is bad!
-
Have complained about Pegasus but have to compliment them this time. When my daughter flew in on Saturday morning, she left her ipod on the plane. When we realised, we phoned Pegasus office at Dalaman and it had been handed in by the staff and was waiting for her. So a big thank you to Pegasus this time.
-
Pegasus have cancelled todays flight from Dalaman to Gatwick and our friends have been offered their money back or seats on Fridays flight which they have taken as the cheapest alternative was some £246.00 one way.
They only found out when they rang to reconfirm their flight yesterday evening.
-
Anybody know where I register my API on Pegasus website x
-
quote:
Anybody know where I register my API on Pegasus website
You don't as they are a Turkish airline and the Turkish Government has not made it a requirement..
-
quote:
Originally posted by Chinook
quote:
Anybody know where I register my API on Pegasus website
You don't as they are a Turkish airline and the Turkish Government has not made it a requirement..
Good stuff, thanks for that, one less thing to do! 8)
-
quote:
Originally posted by Chinook
quote:
Anybody know where I register my API on Pegasus website
You don't as they are a Turkish airline and the Turkish Government has not made it a requirement..
Onur Air are a Turkish airline but I have still been asked for API for last 3 flights. However on each occasion Aegean have mailed me with the appropriate form to supply the info.
-
I can't find it on their website, and when I have emailed them in the past they took weeks and weeks to reply-maybe I'll have to phone them, thanks all :)
-
quote:
Onur Air are a Turkish airline but I have still been asked for API for last 3 flights. However on each occasion Aegean have mailed me with the appropriate form to supply the info.
I believe that Aegean Flights with whom you made you bookings are a UK company and it is they ,not their carrier Onur Air, who are asking for the info.
-
I love Pegasus! Left on time, only 56 people on so 3 seats to myself again!! Yay!!! 8)
-
quote:
Originally posted by Jenny1
I love Pegasus! Left on time, only 56 people on so 3 seats to myself again!! Yay!!! 8)
Sounds good Jenny.
Hope the sun is shining for you when you arrive in Dalaman and have a great time.
8)
-
First time I've flown with Pegasus.Very impressed and would
use again.Staff so much more friendly and happier than Onur
Air's I thought.
-
quote:
Originally posted by Jenny1
I love Pegasus! Left on time, only 56 people on so 3 seats to myself again!! Yay!!! 8)
I hope they can sustain a service with that amount of people on a 4.5 hour flight.
If you think about it - let's say they get £250 return (over the top I think). That makes it £125 per person x 56 = £7,000 for a 4.5 hour flight, paying the pilot and his crew plus ground staff, fuel, landing charges etc etc.
Not a lot when you think about it and no wonder some airlines are struggling.
Great if you are on the flight though ;)
-
quote:
Originally posted by Jenny1
I love Pegasus! Left on time, only 56 people on so 3 seats to myself again!! Yay!!! 8)
I now HATE Pegasus!
I arrived at airport for my 8.30am flight and guess what? No flight!
Slight panic set in-info desk confirmed that I was correct-no flight, but found me various numbers for Pegasus at airport and their sales dept, which were useless to me as it was 4.45am and nobody answering!
I went in search for ANY rep, thinking I may be able to buy a seat on the 7.15 Onur flight, no rep. At that point I sat down and cried!
Kenkay then walked in as he was travelling on the Onur flight, we found the H4U rep who advised he was 99% sure there would be a spare seat. I had to wait until 6.45 to make sure that person didnt turn up. BIG thanks to Ken keeping me company while I
waited!
Was then told I couldn't use card to pay for flight so had to go outside to cash machine, wouldnt give me cash as I had drew put my daily maximum to pay for hotel that day!
Back in airport up the esc and through scanners again, really getting peed off now, Ken to rescue paid for my ticket until I arrived at Mcr and was able to draw money out!
So had to pay £200 for my flight but at least I was getting home!
What I want to know is, where were all the other people who should have been on that flight?
Why was I not contacted? They have my number, and my email address as they send me offers every week?
I know I probably should have contacted them for confirmation, but to be honest it never entered my head? I have bought a seat on their flight, if it was no longer available surely it is their responsibiity to let me know? Incidentally I have read through all my documentation and nowhere does it state I have to call them to confirm?
Will have to wait to receive my receipt from H4U and try to claim flight money back. Will i have claim from Pegasus or travel INS? If Pegasus, think I will give up now as it takes 4 weeks to answer an email?
Think I will give up on Turkey, it's a jinx to me, was delayed 5 hours in Oct and again in June with T/C and now this!
BIG thanks again to Ken, I owe you lots of Efes next time!!!!
-
Sorry to hear that Jenny it is truly dreadful on Pegasus's part, they really need to sort themselves out and stop doing this to people.Thank goodness that Ken turned up and helped you out. I personally would not let Pegasus get away with this to not let you know is a disgrace I would keep on and on until I got a refund for the new flight you paid out for and also a refund for the return flight with Pegasus that did not materialise.Good luck.
-
Originally posted by Karennina
Sorry to hear that Jenny it is truly dreadful on Pegasus's part, they really need to sort themselves out and stop doing this to people.Thank goodness that Ken turned up and helped you out. I personally would not let Pegasus get away with this to not let you know is a disgrace I would keep on and on until I got a refund for the new flight you paid out for and also a refund for the return flight with Pegasus that did not materialise.Good luck.
[/quot
Thanks Karen, just hassle you don't need when coming back of hols isn't it?
Definately had no calls as my phone stores missed calls etc for months!
Oh well, good job I love Turkey or it would really put me off, Easyjet here I come!! :)
-
What a dreadful experience Jenny - how fortunate you had some support from Ken - the people on this forum are truly amazing.
We were in a similar situation last week when our Jet2 flight home from Majorca was cancelled and re-arranged for a day and a half later - the panic trying to sort car hire etc and to top it all we had taken our 3yr old grandaughter away for the first time and to be delayed bringing her home was awful for her Mum and Dad.
On the plus side, Jet2 text and emailed me to advise in good time and also arranged accomm for the extra night - not a bad airline and fly to Dalaman as far as I know - cheap rates if you book early.
-
Try contacting AUC complaints ,if you do not get any response from Pegasus,I am using them after Thomas Cook bumped me off a flight early on in the Year
-
Thanks Sue, must be a log more worrying when you have little ones with you?
Calvin, who are AUC? I have never heard of them, are you getting anywhere with your complaint?
-
AUC are the Airport Users Council, after I had no joy with T C they have taken my case on board and advised them to pay me compensation ,still waiting for T C response .if you Google AUC you will find their website ,hope this helps. Calvin
-
quote:
Originally posted by calvin 1949
AUC are the Airport Users Council, after I had no joy with T C they have taken my case on board and advised them to pay me compensation ,still waiting for T C response .if you Google AUC you will find their website ,hope this helps. Calvin
Hi Calvin
I have looked on there website and it says something to the effect of they won't take on case if it's regarding a flight coming from a non EU country, but it says I can call them for advice, I will call them tomorrow Calvin, thanks
-
Another galling thing is that there was not even a cancelled Pegasus flight showing on the board. Just a big gap fom 07:15 til 11:30. How long had they known and why had they not informed Jenny. They had her e mail and she had her i phone [:(!]
Jenny. I know it's no consolation but (as I had a laptop, and he didn't) I booked a one way TC flight to Manchester for a neighbour at Violet - £208.00 [:(!]
Oh and you don't owe me anything, just glad I could help a damsel in distress :)
-
Jenny - sorry to hear about your appalling story.
Ken - good job.
-
quote:
Originally posted by Highlander
Jenny - sorry to hear about your appalling story.
Ken - good job.
Thanks H,
Why does this only seem to happen in Turkey?
I work with approx 350 people, and not once have I heard of cancelled flights anywhere else? :(
-
Friends of mine had their direct Scottish flights to Rhodes cancelled by Viking Airlines (because they had been using Kiss). The flight was on the 5th October. My friends booked alternative flights from Aberdeen to London (6 hours wait)then from London to Athens then Athens to Rhodes total cost for the two of them £750.00!!! I told them they would have been better off flying to Dalaman and getting the ferry to Rhodes.