Calis Beach and Fethiye Turkey Discussion Forum
Information and Services in Turkey Section => Banks, Interest, Money Transfers, Insurance => Topic started by: Ian on September 13, 2010, 16:49:56 PM
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I asked for advice last week about my neighbour's leak - her daughter identified this on the final day of her holiday - water slowly dripping down the walls in the bathroom.
Neighbour e-mailed me to ask for help so after advice on the forum I went to see Baris (her insurance company) today - he was out but he called me back as promised and duly arrived at 5pm as agreed.
He looked at the ceiling and said this is likely a problem for the owners above - I told him they were very nice Turkish people - had been informed but did not believe it was their problem as they had no leak.
Baris asked could he speak with them - did so - got the same response and then said politely - ok I will come back with a plumber - we will cut out some of the ceiling - trace the problem and then agree who is responsible.
As he left he said "tell your neighbour not to worry we will sort it out and if it a problem for upstairs and they won't agree we will still sort it out"
Now I know it is early days but hey - credit where it is due.....
Ian :)
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You did the right thing Ian. All together now .... neighhhbours everybody needs good nnnneighhbouurrs!!
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lol
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Just to finish this story off - plumbers arrived with Baris to explain what he wanted and they then fitted a new plastic bathroom ceiling (apparently new technology so it can be removed easily when next leak happens above!).
No excess to pay as a leak is classed as "an emergency" and nothing else to pay :)
All in all very impressed with Baris and now I know why he is always out when we go to pay and they have to contact him by mobile phone - he is out sorting out jobs - can't complain at that :D
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totally agree with ian, we had a bad flood from the bathroom and it flowed down the stairs and ruined all my furniture etc but no problem it was all replaced by baris