Calis Beach and Fethiye Turkey Discussion Forum
Information and Services in Turkey Section => Good (or Bad) Shop Guide => Topic started by: kayakebab on February 17, 2011, 21:26:12 PM
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Not a shop as such but just to warn others
We saw this advert and contacted the guy and he came around to the house and showed us pictures on his laptop and asked which we would like.
We had no preference so asked which he thought would be best and he showed us a Beko and said it was a really good machine.
We also agreed to buy a fridge freezer.
I asked about guarantees and was told he was my guarantee, any problem let him know
They delivered it, really carelessly dragging it across obviously new flooring, and chipped a lump out of the doorway trim
Anyway, they installed it, told us not to try it for 2 hours and left.
The following day we used it
1. The dials were obviously not original to the machine
2. The door was loose and John had to screw it on properly
3. The soap tray is full of limescale and the fabric conditioner section has a hole in it, so the liquid pours straight out onto the floor
4. It made the most horrendous squealing noises, took over 2 hours to finish the programme
5. It kept trying and failing to spin, but sort of spun in the end
6.The clothes came out dripping wet
I rang him, and he said he would come and look but didnt turn up
Rang again and he came later the next day with a service guy.
The guy got out some glue and fixed a hole in the door seal,opened the door on the bottom front, flooded the kitchen floor, tried it with just a few items and of course the noise wasnt so bad.
I said I wasnt happy as the advert said it was new condition and its obviously an ancient machine but he refused to change it, or give a refund,said theres nothing wrong with it and left.
The service guy was leaving and I asked about the tray, and he said tomorrow, but never materialised.
Ive texted a few times to ask again for it to be changed but havent got anywhere.
A Turkish friend said we should complain at the Mayors office and that the machines not even worth 100 tl.
Has anyone ever tried this?
I told the guy I had been advised to complain and said I would also tell a forum of over 4000 people in the area, but hes just not bothered.
Anyway, heres the advert...
http://www.sahibinden.com/en/listing/alisveris-ev-dekorasyon-beyaz-esya-camasir-makinesi-satilan-mal-geri-alinir-tabiki-arcelik-4-4-luk-makina-37774294/detail
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Smile, you're on Calis Beach Forum...
Name aydin
Surname ozyesil
Mugla / Fethiye / Babatasi Mahallesi
Mobile +90-543-9434334
We could all give him a ring at different times of night till you get your money back. All 7000+ of us actually ;)
Sadly life in Turkey means that for every great deed of kindness, there is often someone following up with a con.
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OK, so, it's on here... -Now, what about Facebook??
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he will get no sleep tonight i promise
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Did you not think to try it while he was there before parting with any money ??
Ron
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Same old tale, would you have done this in the UK?
You only get what you pay for, and, trust me, I'm not trying to upset you any more than you obvously already are.
I think phoning his number constantly is a fantastic idea, by the way.
Gordy.
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Send a copy of your complaint to sahibindnen.com:(
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Thanks for sharing this info Linda. It is such a shame that you had to experience this when you are trying to settle in to your new life. x
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A sad tale and we all learn by our mistakes unfortunately, it's an expensive lesson.
If you need any further white goods go to Eren Spot. We bought all our kitchen stuff from him and were amazed that the Beko items had a 7 year guarantee. We did have one problem two years ago with the dishwasher which was four years old, but no probably the Beko service guy came out and sorted it for us at no cost.
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Agree with Jacqui, We go to Erin Spot as our first port of call, never had a bad deal yet. Sorry to hear of your experience Kayakebab, but at least you will have ensured that no members of CBF will be conned by this man.
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The ad says at the bottom
sahibinden.com aims at presenting a secure trading platform for all sahibinden.com users.
For safe and sound trading of all users, please take care not to send a payment or deposit prior to item delivery. If you think that the information in the ad is misleading or incorrect, please contact us.
Have you tried them?
Otherwise try Alo 179 helpline, phone 179 or email alo.179@hotmail.com
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Thanks everyone for your replies.
We planned originally to rent somewhere furnished, but ended up with unfurnished and need everything from teaspoons upwards!
In the UK I have bought second hand on so many occasions from local websites, Friday Ad etc and always been very happy.
We went to Eren originally to price everything up so we would have ball park figures to base second hand values on, and assuming were still here will replace everything with new as and when.
I paid no money up front, was cash on delivery ( the fridge freezer is great, a bit battered down the side but otherwise fine)
They turned the dial a few times and switched it on and off to demonstrate that the washing machine worked, it didnt occur to me to check the soap drawer for holes and of course until it had clothes in it didn't squeal or leave anything wet.
Ive had brand new things in the past that havent worked correctly and had to have them changed or repaired,and appreciate you get what you pay for and took a gamble, but its the attitude of this guy that has annoyed me the most as he says theres nothing wrong with it and refuses to change it or give my money back
Advertising something as new condition was very misleading.
I emailed Sahibinden and have had a reply...
Sayin Linda Hill,
37774294 numarali ^^ SATILAN MAL GERi ALINIR TABiKi ^^ ARÇELiK 4*4 ` LÜK MAKiNA baslikli ilan için yapmis oldugunuz "Hatali ilan Bildirimi" niz tarafimiza ulasti.
http://www.sahibinden.com
Dogru, güncel ve hatasiz olabilmemiz için gösterdiginiz ilgiye tesekkür ederiz.
#37774294
^^ SATILAN MAL GERi ALINIR TABiKi ^^ ARÇELiK 4*4 ` LÜK MAKiNA
Saygilarimizla
Im guessing its just to acknowledge my email?
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...and look here what else this guy tries o sell :
http://www.sahibinden.com/en/search.php?b=1059683&b[securetrade]=0
...even cars ...!!
You really should go to tha mayor's office ( the kaymakamlik ). There is an office for consumer rights on the first floor. It costs nothing , just go there and ask what to do . The turkish name for this office is "Tüketici Sorunlari Hakem Heyeti".
A few months ago , I ordered something on internet. They took the money from my credit card and did not send the goods. After my complaint to that office , they did pay back my money.
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thanks for your help Libra, Im going to try the mayors office tomorrow,not expecting miracles but nothing ventured and all that!
If anyone can translate the email I received Id be really grateful
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thanks for your help Libra, Im going to try the mayors office tomorrow,not expecting miracles but nothing ventured and all that!
If anyone can translate the email I received Id be really grateful
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sorry, didnt mean to click twice and cant remove it!
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cant click on his page now, so looks like emailing Sahibinden was worth doing.
Thanks again everyone for your suggestions
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Just gave him a call he didn't answer :D
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quote:
Originally posted by kayakebab
thanks for your help Libra, Im going to try the mayors office tomorrow,not expecting miracles but nothing ventured and all that!
If anyone can translate the email I received Id be really grateful
The message you received from sahibinden.com is an announcement that they received your message and they thank you for helping them.
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Thanks. The webpage doesn't show now, looks like sahibden have disabled it, must have been other complaints as unlikely on the strength of one email Id have thought.
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It must be just your e-mail I think. He still has other adverts :
http://www.sahibinden.com/en/search.php?b=1059683&b[securetrade]=0
( copy & paste this link to check ).
sahibinden.com must have their own rules and ways to check and react to each single complaint.
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went to the Kaymakamlik, but they said they dont get involved with second hand goods. A Turkish friend of ours called him and said we would go to the tax office, but he said he doesnt have a shop so tax office wont care. He asked him to give us 150 tl of our money back but he refused every suggestion.
Apparently he was quite rude and confrontational and wanted to start a bit of a fight with our friend wanting to know who he is what it is to him etc
Going to have to put this down to experience and move on,but hopefully this will stop anyone else falling into this trap
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I shall call again at midnight uk time see if he will sell me a washing machine :D
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Im sure he will Graham, I think we just have to let it go Im afraid but thanks for the support!
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Try alo 179 These people need stopping here