Calis Beach and Fethiye Turkey Discussion Forum

Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: joan on June 10, 2011, 13:51:50 PM

Title: Thomas Cook API Problem
Post by: joan on June 10, 2011, 13:51:50 PM

Have booked a flight with Thomas Cook,i have tried putting the API in but the page isnt coming up.The extras page keeps coming up instead i.e choose your seats ect.Have tried every link with no success.Anyone else had this problem. Thanks.

Title: Thomas Cook API Problem
Post by: Liz 101 on June 10, 2011, 14:52:20 PM

Have you left it at least 48 hours after making your booking? For some reason you can't enter API until at least 48 hours has elapsed

Title: Thomas Cook API Problem
Post by: legless on June 10, 2011, 15:29:45 PM

Just done mine this morning and had the same trouble, I pasted the link into a new page and it was fine
Ron

Title: Thomas Cook API Problem
Post by: TheBruces187 on June 10, 2011, 19:32:18 PM

Had exactly this problem 6 weeks ago. Phoned the customer service place and got a message saying that if we were having problems with API, don't worry: they would do all necessary at the airport. Had no problems flying and no further mention of API at the check-in desk. Our daughter flew a month later with no problems with API online.

Title: Thomas Cook API Problem
Post by: Babadaq Bridge on June 10, 2011, 19:47:34 PM

Hi Joan, we did exactly the same as TheBruces post above in phoning customer service and getting the same message.  We had no problems at the airport either and no mention of API.
Bridge

Title: Thomas Cook API Problem
Post by: littlereddevil on June 11, 2011, 06:58:35 AM

I never fill it in with TC or Thomsons and nothing happens

Title: Thomas Cook API Problem
Post by: Highlander on June 11, 2011, 09:38:38 AM

Is it the case that if you don't fill it in online, then it has to be done by the check-in people and that is why some people seem to get through check-in quicker than others.

If so it would surely be better to fill it in online.

Title: Thomas Cook API Problem
Post by: Jim Fraser on June 11, 2011, 12:05:43 PM

I have never filled one in either, as most flights I book are last minute.
Most UK airports use the passport scanning system to input the API so it only takes seconds, and everyones passport is checked before flying.
Also I wonder has anyone been asked at check-in if they have already done an API, I know I've never been asked.

Title: Thomas Cook API Problem
Post by: Highlander on June 11, 2011, 12:12:53 PM

Fair point about being asked at check-in Jim. We never have.

Title: Thomas Cook API Problem
Post by: joan on June 11, 2011, 21:52:08 PM

Thanks everyone,i have managed to do it now but to anyone else who is trying to do it its just pot luck if the page comes up.

Title: Thomas Cook API Problem
Post by: sannyrut on June 12, 2011, 14:23:46 PM

Tried doing it before 48 hours had elapsed after booking the holiday(oddly enough the best price for a Thomas Cook holiday on the day was with Holiday Hypermarket aka Thomson).Tried API after 48 hours-no problem.