Calis Beach and Fethiye Turkey Discussion Forum
Calis Beach Forum => Calis Beach Questions and Information => Topic started by: Ian on August 03, 2011, 13:04:25 PM
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Did I just hear that right????
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Yes, their website is showing that Administrators have been appointed.
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it had to happen eventually:(:(
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Just mentioned on BBC1 lunchtime news
Sad day.
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Oh dear i really hope the hotels dont start the tactics they did last year in demanding money for passports etc!
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I have 3 flight booked for next year and my daughter has her summer holidays with her family booked for next year.
I booked them all by Credit Card so hoping I can claim but I am more concerned about those currently overseas, or about to go and the impact on the tourist trade - yet again - in the region.
Ian
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I will lift this into the General Calis Beach forum so people can't miss it
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Sadly this has not come as a huge surprise, larger fish in the pond have also been suffering just look at some of the stock market/share
prices.:(
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We have just been approached by someone with flights back to the UK at the end of the week, needing help so for anyone who needs assistance, as there may people in resort.
http://www.aegeanflights.com/ there are numbers to call for info.
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link originally posted by DiverBaz
http://www.caa.co.uk/default.aspx?catid=27&pagetype=90&pageid=12372
This taken from CAA web site, for more details plus contact numbers follow the above link
Passengers who booked package holidays with Holidays 4 U will be able to claim a full refund for their holidays from the CAA. Passengers who just booked a flight only will be able to claim this element.
Holidays 4 UK Limited sold charter flights and package holidays to Turkey under ATOL 4097 from airports around the UK. The CAA will be arranging repatriation for all customers in line with the scheduled end of their holiday.
Advice for Holidays 4 U customers who are currently overseas
The CAA will ensure that all Holidays 4 U customers due to fly home in the coming weeks are able to do so as planned; they should therefore arrive at the airport in time to check-in for their flights home as normal. If there are any flight changes, information will be placed on the ATOL website.
The CAA is working to ensure all protected Holidays 4 U package holiday customers who are overseas can stay in their accommodation until they are due to travel home. If customers are asked to pay again for accommodation, they should send a claim to the CAA on their return home so that a refund can be considered. Those customers protected under Holidays 4 U ATOL should receive a refund.
Advice for customers of Holidays 4 U who are due to travel
All package holiday bookings and flights are now cancelled and customers are advised not to go to the airport.
Customers, who contracted package holidays booked with Holidays 4 U will be financially protected under ATOL 4097 and should make a claim for a refund through the CAA.
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Also as I understand it, people on holiday in hotel type accommodation can not stay on longer without paying for their accommodation and assume ATOL/ABTA or someone will come along later and settle up with the hotel. You should speak to your hotel (or any hotel if you need to move elsewhere), and pay for your accommodation.
Much of the friction in previous similar situations came from hotels getting angry with customers who thought they were covered and the hotel gets paid direct anyway. They are not trying to scam you to get paid twice for the same room - you need to pay for extra accommodation and claim it back later. The hotel does not need to accommodate you longer than you booked for, and in some cases can not anyway - but most will try their best. Just make sure you pay them.
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Have just spoken to CAA as we have a flight booked for the 11th August and they have stated to keep checking their Atol web site which will publish the flights returning as normal. Basically they believe our flight booked through Aegean with Onur Airlines will still be departing on the 11th August as planned? [?]
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Thats buggered my flight for tomorrow then!
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There was something in one of the national Turkish/English papers late last season that a uk based tour company was likely to go bust in 2012. I remember speaking to a rep based in Hisaronu at the time and she mentioned of rumours that it would be H4U. As the season was coming to a close at the time, I didn't take much notice. Perhaps other companies have been in the know for a while now. Hence very few discounts on flights and hotels.
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Turkey specialist collapses with 12,000 abroad
Turkey specialist Holidays 4U, which was also trading as Aegean Flights, has collapsed with 12,000 holidaymakers overseas.
Ian Oakley-Smith and David Chubb of PwC have been appointed joint administrators of the Brighton-based company, where 18 people were employed. Most of them have lost their jobs.
Oakley-Smith said: "The company has suffered because of the difficulties faced by the travel industry during 2010 and 2011, as a result of the economic downturn. The director has determined that the business is no longer able to trade and placed the company into administration.
"The company will cease operating with immediate effect. Regrettably most staff have been made redundant. We will be working closely with employees affected by this decision to ensure they receive the support they need during this difficult time to assist with their claims for redundancy and other compensatory payments."
The company, which had an annual turnover of £35m, held an ATOL licence and was a member of ABTA.
It specialised in selling flights and package holidays to Turkey. Customers currently abroad will be repatriated by the CAA while those who are yet to travel have been advised to contact their travel agent. Those who booked direct with the company have been told to see the CAA's website.
Passengers booked with the company on all future flights, including tonight's flight from Manchester to Dalaman at 21:00, should not travel to the airport and should refer to the Civil Aviation Authority for more information, said the administrators.
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Thanks to everyone who posted on this topic :overy helpful info C
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I think it depends who charters the flight as to whether or not the flight will still exist in the future. In most cases I have seen H4U are the company who charter the flights so not looking very good.
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Just my luck brought all our flights for next year with them for
June and august. And am taking all the grandchildren out have just
contacted my card co so hope they will sort a refund out.
This co where really out of order though as last night they dropped all there
prices about 35% they had flights next august for £120 pounds return
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I am trying to be totally selfless and count my blessings etc we are not stranded BUT we had booked 20 flights for our wedding next year. We were also due to go out next week and also had booked next August. We will never get good flights for next June now so it looks like the life of a spinster for me!
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quote:
Originally posted by lynne
I am trying to be totally selfless and count my blessings etc we are not stranded BUT we had booked 20 flights for our wedding next year. We were also due to go out next week and also had booked next August. We will never get good flights for next June now so it looks like the life of a spinster for me!
easyjet flights for next June (outside half term week)aren't silly prices - YET
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The wedding was booked for half term week......
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thanks for info have managed to rebooked our flights with thomas cook
for the 11th aug just hope we can bookin a day early at the oykun
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quote:
Originally posted by corbindallas
Have just spoken to CAA as we have a flight booked for the 11th August and they have stated to keep checking their Atol web site which will publish the flights returning as normal. Basically they believe our flight booked through Aegean with Onur Airlines will still be departing on the 11th August as planned? [?]
Don't want to rain on your parade but the same was stated about Turkish Cypriot Airlines - hope everyone gets something sorted![|)]
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Does anyuone have experience of a CAA refund. I have several friends booked for this Sept and next May who all paid by Debit Card (not Credit Card). I have seen the form on the web site but wondered if anyone had had experience of getting a refund from CAA and how long it took. If it was for flights only, then is a full refund to be expected. Any info would be appreciated.
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Thank the lord for EasyJet....this time next week i'll be enjoying their expensive inflight bar services :D
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quote:
Originally posted by Denton
Does anyuone have experience of a CAA refund. I have several friends booked for this Sept and next May who all paid by Debit Card (not Credit Card). I have seen the form on the web site but wondered if anyone had had experience of getting a refund from CAA and how long it took. If it was for flights only, then is a full refund to be expected. Any info would be appreciated.
Our refund from the CAA for last years cancelled flights via Goldtrail took exactly a year after they went in to liquidation - 18 months after I paid and 11 months after the failed flight[:(!] When XL went bust I had paid via VISA debit. I got a full refund the date the cancelled flight should have gone.
I dont know, but I think as Aegean/H4U are ABTA/ATOL funded you can only get your money back by claiming via the CAA and not on a credit/debit card guarantee, which only steps in if there is no other protection for you getting the money back (as with XL.com)
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The CAA told me today that my flights for 2 weeks time booked by credit card will be refunded by the credit card company, XL fiasco took them about 3 months to refund the money, my flights for next year paid by debit card will be refunded by the CAA, here's hoping it works, have rebooked with easy jet for 3 times the cost, but hopefully I'll get my break away from customers!
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Whilst we are flying out in September by TC ther return was with Aegean Flights, and worse still our daughter is booked both ways from Bristol with Aegean Flights.
Had no option but to bite the bullet and get other flights this afternoon, and pay over £200 more the flights, but I suspect if I had left it any longer I'd of paid even more.
A double whammy of cancelled flights, and it costing more... no wait make that a triple whammy as the flight times are worse:-\
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quote:
I dont know, but I think as Aegean/H4U are ABTA/ATOL funded you can only get your money back by claiming via the CAA and not on a credit/debit card guarantee, which only steps in if there is no other protection for you getting the money back (as with XL.com)
I stand corrected - the claim form states
Credit card payments made directly to Holidays 4 UK Ltd or one of its trading names
If full or part-payment was made direct to Holidays 4 UK Ltd using a credit card, the CAA will not refund you the portion of your payment made by credit card and you should contact your credit card issuer to make a claim for that portion under Section 75 of the Consumer
Credit Act 1974. You will need to forward this letter to your card issuer to assist with your claim.
That is GOOD news. When XL went down the pan we got the money back on the date the flight should have gone - in the meantime we didnt pay interest on the debt. Far better than claiming through the CAA - which for Goldtrail took a year!
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Folks, so sorry to hear this, any tour operator going is sad for gthos on Holiday or about to leave, but I beleive we will see at least 2-3 more before October! It is a bad time!
Not a lot of help I know, but anyone not booked reading this do consider getting scheduled flight with a larger carrier, it is not that much more, I am coming on 7th September for 19 nights for £471 return for the two of us from Manchester to dalaman including luggage and easy boarding with EasyJet, it is about £30 more than the cheapest I was offered, but although possible, Easyjet unlikley to fail.
John
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Seems the onur air flights for Sept booked through flightline are now off, but its not Onur air that has gone into administration is it? But I guess if most of the seats have gone with H4U etc the flight won't go.
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Ruddy Nora Hillside, I thought I had some bad luck with these cancellations, but looks like you've been done three times ....ouch ;)
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No - I've missed this one. Didnt find Onur very relaible so havent used them for a few years now. But I do know someone who lost flights with XL, Kiss - rebooked and lost with Goldtrail and now had multiple flights booked with Aegean. I've asked her to let me know who she plans to rebook with THIS time!
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Lost our flights leaving from Manchester leaving September 16th returnintg October 6th. Just had a quick look and quoted :
£597 + Luggage with Thomas Cook
£650 with Easy Jet
£670 with Jet 2
£675 with Turkish Airlines (Via Istanbul)
I was enraged listening to the administrator being interviewed on BBC news who when asked about people with a flight only booking. He dismissed anyone who had booked flights only as "A tiny proportion of their business"
I bet there is a few people on here who had booked flight only, I had booked and paid for Flights in September, May and September 2012. and will be lucky to see a penny as bookings were made using a debit card.
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I was booked to return with Onur through Agean, have now booked with Thomson and sending off the claim form tomorrow... heres hoping :(
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Watch the price of flights rise now[:(!][:(!][:(!]
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We were stranded in Spain when XL went bang. However, we had paid by credit card. We booked another flight to come home, which cost about 3 times what the XL flight cost, and simply claimed it from the credit card company when we got home. They paid up in full within a few weeks.
I can't believe that anybody still books flights only these days using a debit card, with all the warning signs and companies going boom over the past couple of years.
Our flights for next year to Calis are booked with Monarch, so fingers crossed they will ride the storm! In any case, we have booked by credit card, so we have no worries.
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Just feeling sorry for the people stranded out there,people with weddings booked and especially people with kiddies due to fly soon. Hope they get sorted sooner than when this happened with other companies. :( :)
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Our south East news has just said, 25% of stranded passengers are package deals 75% flight only.
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As Rimms suggests then, hardly "A tiny proportion of their business"
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Isnt there something about if a company goes into liquidation your debit card still has the same protection as a credit card ??
Ron
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rimms..i know not your prefered airport but have you looked stanstead-dalaman via istanbul...with pegasus..prices are not bad at the mo for your dates
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yes there is, just spoke to my bank and the difference is debit card payment claims have to go via the caa procedure whereas banks can sometimes deal direct with credit card claims
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we were booked with Aegean, due to fly out on 15th We paid £7-800 for the 5 of us, we booked last June and paid for the flights on our credit card. The card issuer have said that they will post us out a claim form today, and that we should see a refund on our card within 10 days of them receiving the form back.
We've spent all afternoon trying to get flights - but the time we'd got a quote, filled in the info etc, the confirm screen would say 'sorry - flight no longer available'. We've ended up paying £2200 for the five of us :o - but at least we don;t have to tell the kids they're not going on holiday
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We had booked with Sunmaster for our september holiday but that seems un-likely now.Can someone tell me are Onur and Aegean the same company,sorry to sound a bit shall i say confused at the moment.
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these two companies are now in administation so the uk press say, both owned by Thomas Cook so how has this happened and what will happen to onar air now ?
Taken from airports and flights section very strange !!
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just cost us an extra £500 for flights in a couple of weeks, and lost a days holiday too :-(
I've got 4 set of flights to claim back (16 return tickets!!), the latest bought last week as I'd noticed a price reduction for next June.
Now I know why, desperate measures to bring in cash at customers expense.
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we booked with A1 travel, onur air flight. This was cancelled 4 weeks ago and we rebooked with flight line, cheaper than the original cost with onur air. Not sure how it goes but we booked with flight line,this time which is linked to Jewel in the crown and the airline is Monach. Hope this one is ok. We got a full refund from A1 travel but took 4 weeks for the refund. I feel for those have been let down. Good luck
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As far as I'm aware, Onur are a turkish budget airline who Aegean block book tickets from. Theoretically it might be possible to rebook seats directly with Onur, but they have no UK contact details and you can only book internal flights in Turkey via their website. There are phone numbers in Turkey on their website - my husband tried but the man he spoke to only had access to the systems to look at internal flights, not international ones. Hence we paid top whack to Thomas Cook...
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Onur are just the airline which has been chartered by Holidays4U / Aegean.
The flights will NOT be flying out as there is no-one now paying for the charter.
The CAA will be chartering flights to bring people home on the original dates and times where possible.
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I worked in Corfu when XL went bust and all the major tour operators pulled together to get people home. Depsite everything we may say about some of the tour operators they WILL operate 'mercy' flights to ensure that people get home. It's just terrible that people who have saved for holidays and looked forward to coming to Turkey are once again suffering. Some people are still waiting for refunds from the XL flop.
Some of the hotels in Corfu demanded money from guests when XL went bust because they said that they wouldn't get paid. It's a horrendous situation. [:(!]
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Booked & Paid for 9 flights for next year yesterday, not happy, can probably get the money back but how much will our flights cost with another airline,
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The major tour operators will have a field day next year, increasing the prices of flights. I notice some of the hotel prices for 2012 have rocketed. It has been noticeable that things got off to a slow start this year, next year could be 'worse' unfortunately. Holidays will be for the well off only as things are going. Rather sad for holiday-makers and people involved in tourism in general.
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Hahahaha - I just read the 'flights to dalaman for £144' advert from the top of this forum to my husband. As gutted as I am by the events today, it's always fun watching the pained expression of a Yorkshireman having to pay for something.
You've got to keep your sense of humour, eh...
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Really hope people get their money back quickly and don't have to pay too much for new flights or lose their holiday altogether.
I am so grateful for this forum, almost booked flights for next July the other day with Aegean as with baggage, seats etc it came out at only £333 for 2 weeks for 2 of us, but having shown Steve some of the reviews on here about cancelled flights etc we decided to book with Thomas Cook who though £84 more we have used a number of times with no problems.
Diane
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Hehehe Kevskid, shame to spoil your fun but we are canny enough to pay on credit card, also fortunate enough to be able to re-book our flights, but feel for all the people who are not in the same situation whether they be in Yorkshire or elsewhere
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I have heard of some people being able to claim the additional replacement cost of flights from the visa companies as well. so if you are getting stung for the replacements its worth asking the question.
We have booked through Aegean for years now, Now looking for the return leg at the end of October. Fortunately our August flights are with Easyjet
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quote:
Originally posted by kevskid
Hahahaha - I just read the 'flights to dalaman for £144' advert from the top of this forum to my husband. As gutted as I am by the events today, it's always fun watching the pained expression of a Yorkshireman having to pay for something.
You've got to keep your sense of humour, eh...
I am so glad that losing my wedding next year, our daughter (and us) losing our holiday next week keeps you amused. No, we didn't pay by credit card. But still, you're amused by it all....
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quote:
Originally posted by lynne
quote:
Originally posted by kevskid
Hahahaha - I just read the 'flights to dalaman for £144' advert from the top of this forum to my husband. As gutted as I am by the events today, it's always fun watching the pained expression of a Yorkshireman having to pay for something.
You've got to keep your sense of humour, eh...
I am so glad that losing my wedding next year, our daughter (and us) losing our holiday next week keeps you amused. No, we didn't pay by credit card. But still, you're amused by it all....
I have to agree with you Lynne, I am not booked with this airline but still do not find it very amusing for the poor people that are. I hope everything works out ok for you.
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quote:
Originally posted by lynne
I am so glad that losing my wedding next year, our daughter (and us) losing our holiday next week keeps you amused. No, we didn't pay by credit card. But still, you're amused by it all....
I'm sure that kevskid' post was not related to your circumstances Lynne.
Was it kevskid [?]
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Called my credit card company this evening and they tried to fob me off with going throught my travel insurance and then abta. Went onto Martin Lewis website who says always best to mention the section 75 clause, which I have since done. However, we have bought a few flights for this year and next and was wondering wether we would be covered? The total for each a return flight is over £130 but the outbound and return costs for each individual leg is lower than this and not sure if the credit company will look at it being a single item under £100 which they will then not pay. My invoices do not break it down like this, but don't want to get caught out. Any ideas anyone? :-\ By the way it was a Marks and Spencers Mastercard, they said they will be in touch within the next 7 days as they need to pass the details onto the payback team, no talk of a claim form coming our way at the moment. Many thanks to you all and best of luck.
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On the positive side, those affected will have the cost of their package or flights refunded by the UK's Civil Aviation Authority (CAA), under its Atol guarantee.
Meanwhile, anyone currently abroad can continue their holiday as normal as the CAA will ensure they are flown home at no extra cost, again under the Atol protection.
How many people are affected?
Holidays 4 U has 13,000 customers currently on holiday and 50,000 booked on future flights.
My holiday's not yet started. What should I do?
All future Holidays 4 U packages and flights are now cancelled.
Anyone with a package or flight-only deal from Holidays 4 U is fully protected. They can claim a refund from the CAA (see its website for details).
There is a chance those with flight-only deals may be able to re-book the same seat.
Holidays 4 U only sold seats on airlines; it isn't a carrier, so call the relevant carrier to check. In most cases, it will be Turkish budget airline Onur Air.
I'm currently overseas. What should I do?
The CAA says those on holiday now are unaffected and can continue in any accommodation as normal.
It will ensure all customers due to fly home in the coming weeks will be able to do so as planned.
Travellers should arrive at the airport for check-in as normal for their flight home, as it will pay the airline for the fare.
However, it adds that in some cases passengers may be placed on alternative flights home. If there are any flight changes, information will be placed on the Atol website.
Holidays 4 U customers currently abroad can call the CAA on +44 (0)161 444 5810 for help.
In some cases, hotels may ask guests to pay for their stay again - they'd have already paid when booking the package - even though the CAA will reimburse the accommodation provider.
The problem is some hoteliers overseas do not understand the Atol protection. The CAA says, if you're forced to pay, keep all receipts and claim the cash back from it when you return.
What about unaffected accommodation/other holidays costs?
Any separate accommodation booked with a travel agent, or any other holiday booking such as car hire and excursions is not protected by the Atol scheme if you are unable to use it if you can't reach your destination.
Try to get any elements refunded. If unsuccessful, try to claim on your travel insurance (see below).
If you booked accommodation or other holiday extras on plastic it is unlikely you'll get compensation from your card firm.
Under section 75 of the Consumer Credit Act you can get a refund from your plastic provider if the retailer/travel firm breaks its contract, if you paid over £100.
In this case, only your flight or package has been cancelled, not anything outside that booking. So accommodation/car hire/other providers will still offer that service.
Visa and Mastercard run voluntary schemes offering a similar guarantee, which again is unlikely to pay out.
Will travel insurance pay out?
If you've booked non-refundable accommodation or other extras, call your insurer.
Whether you get a payout depends on the policy. Many insurers cover cancellation but not all do so there is no one-size-fits-all answer.
From http://www.moneysavingexpert.com/
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:) I read Kevskid comment as being directed to themselves,dont think it was meant to be nasty,
anyway, I just feel so sorry for the kids who have been looking forward to their holiday,we very nearly booked for 4 this week, so feel we have had a lucky escape,hope everyone gets sorted soon, I think this will hike the prices up now, and we have not got our return flight yet,
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Terrible news once again, I really feel for the hardworking people that have saved so hard for their hols that are now trashed, most especially the ones that were just due to fly and the ones with children.
Also for you Lynne so much that's heartbreaking......
Kevskid I think you are a complete prat....however your comments were meant to be construed they were very very inappropriate .....to say the least...
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Now now folks there's a lot of emotion tonight, let's all try to support each other or at least not fall out over this. It's an awful situation - I can't imagine having to tell my kids two weeks ago that we weren't flying off in the morning after all. So sorry for all affected so let's pull together not apart :)
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quote:
Originally posted by laffa
:) I read Kevskid comment as being directed to themselves,dont think it was meant to be nasty,
anyway, I just feel so sorry for the kids who have been looking forward to their holiday,we very nearly booked for 4 this week, so feel we have had a lucky escape,hope everyone gets sorted soon, I think this will hike the prices up now, and we have not got our return flight yet,
I read it the same way Laffa - especially as he has also been a victim in this if people have seen his post on the previous page.
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its a bit worrying to re-book though, as they said on the news that it wont be the only company this year, is On The Beach the same type of company as H4U.
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I can't think of any companies that are the same type as H4u to be honest, not for Turkey anyway. They were chartering planes, filling them (or not) and sending them over. It's a very risky business. Their business plan was to sell cheap seats until the cost of the plane was covered, then raise the seat price and that is the profit. So you can imagine how scary a half empty flight was for them (hence all the merging and cancellations etc).
On the Beach are nothing like them Moe, nor are any of the other ones like Travel Republic, Sunshine.co.uk and the like...
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We were booked to fly out on Saturday, didn't book with H4U but with Travel Republic but they booked our flights with H4U, so we have still lost our flights. So everyone please check carefully if you are flying with Onur Air even though you never booked through H4U your travel agent might have done so.
Luckily for us I heard about it just before lunch and we just managed to re-book with Thomas Cook, it did cost us an extra £40 each and we are now flying from Cardiff instead of Birmingham, but same distance for us so that is not a problem. Now I think we were lucky that it didn't cost us too much more. But unfortunately for us we paid by debit card, Travel Republic have assured us we will get a full refund but when is the big question.
Thanks Scunner for posting all the relevant information, it is much appreciated. Your post from the CAA website states
'There is a chance those with flight-only deals may be able to re-book the same seat'
I particularly asked TR about this, my thinking being that there would be a lot of empty seats but they told us that H4U actually charter the Onur Air plane, so it really has nothing to do with Onur Air direct bookings as such, and as the charter plane is no longer leaving there are ofcourse no seats available. The only Onur seats available would be if booked through an agent that didn't book through H4U. I did try one company but all seats were sold out.
This is very sad for those that have not managed to re-book.
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Well it was nice while it lasted. I had Sept 2011 and May, July and Sept 2012 in the Aegean pot so it's now back to reality. Filled in the ATOL forms tonight for two holidays which I booked on debit card and will start claim tomorrow for two hols booked on credit card. Luckily my daughter works for Monarch and can get ne 20% off ZB flights. Might now have to look at a couple of 5-6 week breaks instead of 3 of 3 weeks :-\ Expecting a bit of a stampede and some profiteering so I rebooked Sept 2011 with Easy Jet. 550 quid for the two of us yukk[:(!] mind you,it's better than not going 8)
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quote:
Originally posted by stoop
quote:
Originally posted by laffa
:) I read Kevskid comment as being directed to themselves,dont think it was meant to be nasty,
anyway, I just feel so sorry for the kids who have been looking forward to their holiday,we very nearly booked for 4 this week, so feel we have had a lucky escape,hope everyone gets sorted soon, I think this will hike the prices up now, and we have not got our return flight yet,
I read it the same way Laffa - especially as he has also been a victim in this if people have seen his post on the previous page.
Yes Moe, I too agree with you and Stoop. And Stu it would be so easy for you to gloat and say "I told you so". All credit to you mate to show sympathy with the many affected.
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Feel sorry for the families involved in this. I had it last year with Goldtrail. The situation with the CreditCard refund is as follows
1) If you have booked directly with the company in administration then you can claim from your credit card provider
2) If you have paid the money to a travel agent (high street or online) who has used Onur/Agean/H4U,the deal is with the agent so, a claim needs to be made with the CAA as the travel agent is not the one in administration
Took me 9 months until I was refunded and was a pretty simple process. We're over next week and fortunately for us we used Thomas Cook this time,,,good luck to the many involved.
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Well it's 7am and at this point we should have been sitting in departures at Bournemouth airport ready to go. As it goes we haven't re-booked as I couldn't bring myself to may twice the price just to get there.
On the bright side though at 10am we pick up a motorhome for a tour of Devon and Cornwall, something we have been promising ourselves for years....not quite turkey but at least we get to go somewhere
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Ken - I'm not a total prat you know. I do have real sympathy for anyone in this awful situation. We flew with them last year and to be honest no way did I think this would happen.
Good luck to everyone affected ( we are as well I suppose as we were looking for cheap ( ish) flights for next week. That won't happen now) I hope you still get your holidays and your money back swiftly.
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As said previously, my 3 sets of flights were booked and paid for using a debit card, but each booking contained an extra fee per person for an ATOL protection charge. Ther description printed on their payment confirmation states the following :
Your Financial Protection.
Where there is a £2.50 ATOL charge shown on this confirmation, this is paid to the Civil Aviation Authority to provide ATOL protection to you. This means the money paid for these arrangements is fully protected.
I will give it a go as my tickets with Aegean add up to £1,000 and I have just been reped by Thomas Cook for another £680 to replace our September flights.
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Some up-to-date information on this link:
uk.finance.yahoo.com/news/Holidays-4-U-collapse-tele-554971867.html;_ylt=A1f4eWGMLTpOxHIAphfSr7FG;_ylu=X3oDMTE5aHFwcTZrBHBvcwMxMgRzZWMDeWZpVG9wU3RvcmllcwRzbGsDaG9saWRheXM0dWNv?x=0
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What concerns me is that word "may":
Customers who booked just flights with Holidays 4 U are also ATOL protected and may be eligible to claim a refund for the flight.
MAY???
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It's ok to say that people will be refunded and that they can re-book. Many people don't have the money to re-book when their holiday is imminent. Also there are so many people booking flights, transfers and their accommodation seperately that the "hotel" content of their holiday will be lost and possibly their transfers too.. Adults will be disappointed but children don't understand. They would be so built up and looking forward to fun in the sun. It's disgraceful. Refunds should be available immediately.
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I hope everyone gets sorted out. Spare a thought for the staff here in resorts too - they had no warning - they were not told until after it was made public in the UK either. Lots of travel agents/tour operators book cheap flights and contract with the hotels directly - if you have an OHY flight code on your confirmation paperwork please check who your travel company booked the flights with - lots use Holidays4U.
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quote:
Originally posted by lynne
The wedding was booked for half term week......
I don't know if you can get to Gatwick, but Easyjet haven't yet released their June2012 flights from Gatwick. If you can get in the first couple of hours after they are released you may get them for a reasonable price. Good luck, I hope everything works out for your wedding.
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I sent an email with details of the flights and payment made to Claims@caa.co.uk and they sent this reply within an hour
"Thank you for your e-mail, it sounds like you have a valid claim....."
Just waiting for proof of payment bank stetements (which cost more money) and will send these off with the claim form and keep my fingers crossed.
The irony in all of this is that we had booked the May and September flights last year and since then have decided to give a permanent move over there a try, we both finish work around xmas and will move over soon after and so next years flights will not be needed and if we get a refund then it could not have worked out better.
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Rimms, are you sending your claim direct to CAA? Our travel agent which is Travel Republic told us to send it to them first as they have a protion to fill in and they will send it to the CAA. We have also downloaded the form off the CAA website and are attaching proof of payment. We too have the extra ATOL charge shown on our receipt for our airfare I have been told we are fully protected.
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This is absolutely horrific isnt it?
I do feel so sorry for everyone involved includiung the Holiday company staff. This is unfortunately modern business practise, Once business was an ethical thing, people told the truth and concerned themseleves wiuth what was right rather than what you could legally get away with!
Buying and selling between Companies with different accounting and different registrations but all owned by the same people so you could maximise the profit and to hell with the Customer.
Taught us all a very valuable lesson, look carefully who a Holiday Company are supplying the flight from, and only book those with what appear to be pretty stable airlines! Not foolproof but more chance!
You can get to see this information
when you confirm and you can call them and check.
(I just tried it )
Good luck to all -- oh -- and kid was just being cynical and probably as badly affected as any you know!
JT
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quote:
Originally posted by johntaylor49
only book those with what appear to be pretty stable airlines!
The airline is stable in this case. The people trying to charter their planes went bust.
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I was sent an e-mail this morning telling me that flight booked through "Airflights" from Exeter on 4th September was now void as the flight had been chartered by Aegean. Thankfully, I will eventually get my money back but CAA said I should claim via the Credit Card Company, and the Credit Card people said I should claim through CAA! I'll try CAA 1st. Luckily I was able to book flights out again on 7th September via Thomas Cook on line so hope and pray this is OK. Will ring Mutlu later and hope they can still accommodate us. I'd also booked flights next year with Aegean so have to claim for that as well. Over £1000 out of pocket now which I know I will eventually get back, but all the time paying interest on it.
Hope to see some of you soon!!
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quote:
Rimms, are you sending your claim direct to CAA?
They have told us to fill in the claim form on the ATOL site and send that direct to ATOL.
helink to this appears earlier in this tread.
Good Luck.
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yep were in same position,lucky enough with only the flight back to the uk, have re booked with pegasus direct this time with the credit card,flights were £360 one way.as that was the cheapest i could find. fingers crossed.not the easyiest of web sites to use but hey ho at least we will be able to get home.
we wish every one good luck with this sorry affair
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Just wanted to say my thoughts are with all those people who have lost their holiday/flights ect
im just thankfull i have booked my flights with easyjet we are arriving next week and i cant imagine what my special needs son would be like if we had lost our holiday he is so looking forward to it.
I hope all those that have lost their flights/holiday get to go on their holiday and get there money back as soon as possible.
Majorca x
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As Keith says the Airline is okay its the middleman, John i understand what you are saying but really we are in the lap of the gods as even if you think an operator or airline seem reputable we just dont know what is going on behind the scenes do we?....
I had flights booked for next year with Aegean as so many CBF members did also, I have rebooked and I have the time to get my money back, my heart really goes out to those going on their hols imminently and particularly those with children...feel so so sorry for them....
Its hard out there at the moment and the only bit of light relief we all get really is looking forward to going on holiday and most people have to save so hard for that to have it just fall apart.
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We are not entirely in the lap of the gods if booking flight only. I think if you cut out the middle man/agent as in the example of Goldtrail and Aegean/H4U and book directly with the airline, you can take some of the risk away. Also if the party you booked with directly end up going bust you get your money back a lot quicker thro the CC system than from the CAA. I learnt thro bitter experience when Goldtrail went belly up - but it is still no protection against the likes of XL. I suppose the other precaution is to look at the financials of airlines and perhaps listen to alarm bells over reports like TC. Problem is we see flights that interest us and we get carried away. When you're planning a holiday you're not thinking of a companies balance sheet
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Have booked next year with Airflights - Thomas Cook flight. Fingers crossed!!
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quote:
Originally posted by Scunner
quote:
Originally posted by johntaylor49
only book those with what appear to be pretty stable airlines!
The airline is stable in this case. The people trying to charter their planes went bust.
Good point Keith, I guess it could say EasyJet but the Holiday Company might have sub booked from a 3rd party who were actually chartering seats from Easyjet -- and if they went bust --- so would your seats?
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I could cry :(
Our flights for 26th this month are with Thomas cook but half of my wedding guests including my Maid of honour have booked flight only with H4U on a debit card :( and they can't afford to re-book their flights whilst waiting for a refund.
Looks like it will be a very small wedding :-\
I've just looked on Monarch and Thomas Cook website at flights and they are silly prices [:(!]
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I have booked for next year with jet 2.com. Fingers crossed. I have friends and family who are in Turkey on hols they have been told to check the website nearer the time to go home.
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quote:
Originally posted by xxbilleigh-joxx
I could cry :(
Our flights for 26th this month are with Thomas cook but half of my wedding guests including my Maid of honour have booked flight only with H4U on a debit card :( and they can't afford to re-book their flights whilst waiting for a refund.
Looks like it will be a very small wedding :-\
I've just looked on Monarch and Thomas Cook website at flights and they are silly prices [:(!]
this is so sad x
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quote:
Originally posted by xxbilleigh-joxx
I could cry :(
Our flights for 26th this month are with Thomas cook but half of my wedding guests including my Maid of honour have booked flight only with H4U on a debit card :( and they can't afford to re-book their flights whilst waiting for a
Looks like it will be a very small wedding :-\
I've just looked on Monarch and Thomas Cook website at flights and they are silly prices [:(!]
Where do you need flights from? I just checked www.sunshine.co.uk from Gatwick with Monarch FLYING 26TH and back on 10th Sep for
£229 return -- obvioulsy the usual luggae charges etc. to be added :)
Similar prioces from Manchester as well.
JT
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quote:
Originally posted by johntaylor49
quote:
Originally posted by xxbilleigh-joxx
I could cry :(
Our flights for 26th this month are with Thomas cook but half of my wedding guests including my Maid of honour have booked flight only with H4U on a debit card :( and they can't afford to re-book their flights whilst waiting for a
Looks like it will be a very small wedding :-\
I've just looked on Monarch and Thomas Cook website at flights and they are silly prices [:(!]
Where do you need flights from? I just checked www.sunshine.co.uk from Gatwick with Monarch FLYING 26TH and back on 10th Sep for
£229 return -- obvioulsy the usual luggae charges etc. to be added :)
Similar prioces from Manchester as well.
JT
sorry, Luggage not luggae :D
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quote:
Originally posted by xxbilleigh-joxx
I could cry :(
Our flights for 26th this month are with Thomas cook but half of my wedding guests including my Maid of honour have booked flight only with H4U on a debit card :( and they can't afford to re-book their flights whilst waiting for a refund.
Looks like it will be a very small wedding :-\
I've just looked on Monarch and Thomas Cook website at flights and they are silly prices [:(!]
Also try Hays travel who own Sunshine, similar prices
£266 from gatwick 14 day stay £292 inclusive of all charges!
www.haystravel.co.uk
Worse comes to worse Memsahib and I will buy you a commisserations drink if you still there after 7th Sep!
JT
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We have had a lucky escape....... we had already used H4U 6 wks ago, so we were booking for this Sept. for 4 wks.
As the service had been spot on, I was determined to book with them again, especially as we found Onur Air to be beyond our expectation............ So next day with my card ready, and this, after choosing from a shortlist of hotels with the help of a very pleasant operator, I dialed the number and a young man who obviously got out the wrong side of bed that day answered.
Unfortunately, I also got out of bed the wrong way that day and was'nt too sympathetic towards his attitude and the fact that 12 hrs before I had a choice of 5 hotels and now there were none.
He managed to suggest a different one but it was £150 more than it was two wks previous but we didnt want it then.
I told him I would get back to him and put the phone down, hoping to get a different person next time...........Two full wks was spent online deliberating previous to this incident.
I logged on to CBF and read some posts relating to Travel Rep.... a company my daughter had a problem with once.
Nothing struck me as being particularly bad, so went online found something and booked...All within a half hour of putting the phone down on H4U....
The date, the price, and place I wanted.
HOW CLOSE WAS THAT?
Just watching on the news now, families at airports totally distraught, children crying.
Sad, so very sad. I know how we would have felt.
So, in a way, I've got to thank CBF...... Priceless info site.
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Just managed to book new flights with Thomas cook. coming out on 12th Aug. Believe it or not i booked flights with Goldtrail last year which also went belly up!! Thomas Cook to the rescue last year too. Think theres a lesson there!! Dont always chase the last pound...
For those chasing refunds with atol. I got refunded last year (or should i say this year) after approx 10 months.
Keep smiling :)
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Had an e-mail from Sumaster holidays today, with who we are booked to come out with in september, it reads, in light of recent failure of H4U we have received several calls from concerned customers thinking they had lost their holiday, but they said my holiday accommodation is booked with Hotels4U not hols 4 u and my booking is un-affected but they said nothing about the flight.confused.com.think i will give them a ring anyone else booked with Sunmaster.
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Oh well looks like the other tour operators are pushing their prices up and taking advantage of other peoples misfortunes, I managed to book for September with EasyJet yesterday afternoon paying double what I paid Aegean but tonight the exact same flights for 2 adults one child are over £1000, its criminal! In todays paper MD of Thomas Cook has resigned as their profits are down - looks like they could be next to go, don't think anyone is safe in this climate, its quite scary x
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quote:
Originally posted by sagirl
Rimms, are you sending your claim direct to CAA? Our travel agent which is Travel Republic told us to send it to them first as they have a protion to fill in and they will send it to the CAA. We have also downloaded the form off the CAA website and are attaching proof of payment. We too have the extra ATOL charge shown on our receipt for our airfare I have been told we are fully protected.
sagirl,last year we booked through Travel Republic and when Kiss Flights went down we contacted TR.They also told us exactly what they have told you so we sent our completed claim form to them and not the CAA.We left it to TR to sort things out and it took about 4 months as they go in alphabetical order apparently.You WILL get you money back if you are ATOL protected it just takes a while.
Good Luck.
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Someone has suggested Easyjet have not released there flights for June 2012. On past experience Easyjet will not release Dalaman flights for next year until the end October/beginning November.
Though having just looked at their website the fares do seem to have increased. However that is their business model the fewr seats left the more they are.
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Easyjet released their flights for April May and June 2 weeks ago from Bristol, Manchester and Stansted - but they havent yet released their Gatwick flights for early summer
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Thank you all for welcomingly pointing out that I am a coldhearted unfeeling inappropriate prat.
Let me tell you about my day yesterday.
We heard on the radio that Aegean had gone down, contacted our card provider to confirm we could get a refund, and I set about finding new flights - we have had a tough year and the one thing keeping us going was the thought of our holiday, time away from it all with our kids. I managed to get some flights - but it cost £2200, compared to the £700-odd that we paid when we booked the flights with Aegean in June 2010. All that done, I put the kettle on, and my husband got an email out of the blue telling him that he has been made redundant from his job. Out of the blue, by email. We have three kids and a mortgage like everyone. Then I come online and see adverts for flights to Dalaman for £144 and it just takes the biscuit.
All in all a pretty **** day, but if you all want to be judgemental and assume that I am heartlessly laughing at the situation that this has all caused to others, then just go on ahead. I am trying to keep my chin up, and have more problems to deal with right now than the opinions of small minded people
I hope you all have a lovely summer.
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Can anyone tell me why flythomascook has depature dates for augusut dalaman to gatwick but shwoing flight as onur air atol bonded[?]
thanks :D
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kevskid - I'm sure that you do have other things to sort out at the moment but I am also sure of two other things.
1. if you re-read the posts you will see that more people were on your side than against and
2. that many, many people on here will sympathise with your present circumstances.
I hope things pick up for you and the family very soon.
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Has this turned into an "Our loss is worse than yours" competition?
Nobody is rejoicing over this bad news, surely that is all people need to know.
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Thanks Highlander.
I haven't been online today, trying to work etc, and it just came as a bit of a shock to read the judgemental attacks. I'm not trying to tell a big sob story or 'compete' with anyone, I just feel that I was inappropriately treated by some posters here.
I think the problem with internet forums is that people read things into comments that weren't there or even implied - and of course none of those who jumped on my comment have any awareness of me or my situation.
Hey ho.
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quote:
Originally posted by marytheresa
Can anyone tell me why flythomascook has depature dates for augusut dalaman to gatwick but shwoing flight as onur air atol bonded[?]
thanks :D
Because Onur Air haven't gone bust. Aegean / Holidays4U have gone bust, they simply leased flights from Onur Air
Steve
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OMG reading all this is so sad and my heart goes out to all of you who have lost flights and as a consequence wont be going on holiday. I watched families on the news this morning at Manchester airport and felt like crying with them it must be awful. We fell victim to the Cyrpus Turkish debarcle last year and ended up paying a lot more for flights as a result - however we were refunded eventually and we were in a position to be able to do it. I totally empathise with everyone and hope you get some resolution.[:X]
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OK here goes nothing as they say.
Visitors to Turkey have increased in recent years, so there is clearly a demand. Turkey is outwith Euroland.
Economics depends on supply and demand. The demand is there
So, is it outwith the bounds of possibility, that someone (R. Branson :o) will look at the present situation and say, hey, there maybe an opportunity for my business here and I'm going to provide the supply.
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Maybe Ryanair may have a go?
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There is now a gap in the market to be grabbed at
A company that has a turn over of 35million and only 18 staff can't possibly of been mananged correctly and its been widely reported that their profits for 2010 and 2011 were up, so where has all the money gone??? (maybe a high interest turkish bank account....just a thought)
Due to the down turn in the market many airlines haven't run as many flights this year so they must have plane fleets sitting idle, now is a perfect time to jump on the band wagon or opperate as an agent for onur air.
Thomas cook appear to be the first to do this so far as they are now opperating some onur air flights from manchester and gatwick. we have booked one of these flights.Costing a little bit more and we are now going from manchester and not birmingham, but hey at least i got something.
karen
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Not necessarily incompetence - remember FlyGlobespan failed but were owed over £36 million (reportedly far more than they actually owed) by the company who they used for processing their online card payments. Credit card companies insist on using these middle men payment processing houses for the very reason that they have to cough up when things go pear shape. You can't just set up a flight chartering company and get a chip & pin terminal and that's you accepting credit cards. I don't pretend to understand it all, or even half of it - but if it is anything like the failure of Flyglobespan, H4u may well have been a profitable business that simply couldn't get it's own money out of the company they used to process and collect your payment.
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If it were that simple to fill this "gap" in the market why is it predicted another 8 will follow H4U? There is already concerns about Thomas Cook who are a very big company and yet they are not making a profit.Its easy to say that because H4U had made a profit they should not have gone bust but how much profit were they making,millions or a few thousand.I'm pretty sure that fuel and taxes have a lot to do with these companies struggling.Yes they try to pass on the increased cost to us customers but obviously something is a miss for this to happen year after year to make them go bust.Its now frightening because no matter who you are booking with you are keeping your fingers crossed that everything will be okay.
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Thank you steve :D booking new flights back second time we have got caught the last time was cyprus Turkish :o
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quote:
Originally posted by Scunner
Not necessarily incompetence - remember FlyGlobespan failed but were owed over £36 million (reportedly far more than they actually owed) by the company who they used for processing their online card payments. Credit card companies insist on using these middle men payment processing houses for the very reason that they have to cough up when things go pear shape. You can't just set up a flight chartering company and get a chip & pin terminal and that's you accepting credit cards. I don't pretend to understand it all, or even half of it - but if it is anything like the failure of Flyglobespan, H4u may well have been a profitable business that simply couldn't get it's own money out of the company they used to process and collect your payment.
You are absolutely right, a few years ago I spent a very sleepless weekend waiting for Monday to collect a very large payment, we had a great turnover, and on paper very protibale, but we had a lot of debtors and creditors, if we didnt collect the money we were owed on time we would on paper owe more than we had -- and that means insolency and you cannot trade -- unless you like Prison food! Tha nk God we got the money or I would have had to stand out front with the Directors and tell over 100 people they didnt have a job any more!
It is all down to getting paid and always will be, this modern idea, (came from America I think and we all know how trustworthy American business is [:(!], of long payment cycles and myriad "tricks" to string payment out just mnakes a few rich and most miserable.
They could have been great at managing the Company overall, just forgot that it doesnt matter what you sell and for how much, --get paid!
about to retuire and get the hell out of the dirty bloody world of business forever -- hooray!
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Johntaylor49......... Sympathise with you. I'm 57, been in business for 40yrs and so so so so very tired of it. . I was bankrupted when I was 24 because of a (now defunct) retail chain called Freezeway. ..... They never paid on time, I was too small and couldnt carry the ever increasing debt to me.
I had a great little business but my biggest customer sank me...
This may possibly be the case with H4U
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If they know that lots of people are losing their holidays and will be desperate to re-book, why not lay on an extra flight or 2 with decent priced seats? Surely that would make them more money than a handful of people paying inflamed prices.
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Anyway, on a lighter note, I think I may have the answer to the gap in the market.
I think Scunner should step in there and fill it.
RIGHT! ALL IN FAVOUR SAY AYE................
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Nay
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CBFair
Hmmm let me just nip over to Ebay and buy a 737 or ten
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There is a company who let you private charter their planes (big ones). I contacted them last year .... and they never replied!
Personally I think it could work but maybe they had other ideas?
Here's one:
http://www.aircharterservice.aero/pax/p_narrow_airline.htm
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I assume in chartering one you would need to accept payment for individual seats by credit and debit card - so you would need to either use a card payment company or cover the entire risk by pledging up your money up front. So a 737 has around 190 seats, say average one way cost £150, we would have to offer up £28,500 to cover the risk of everyone paying £150 all by credit card - and then stand to make only £28,500 less the cost of the charter.
Should the plane fly half full, we're finished! If the plane flies full, we are heavily overdrawn till we get our £28,500 surety back. Not the most attractive business to enter eh ;)
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We could always get the ladies of the Forum to do the food :-\.
(Off to the bunker now)
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Jacqui can buy the supplies, she gets everything 1/2 price or less, probably even get a deal done with BP for the avgas!
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quote:
Originally posted by Supacabby
Jacqui can buy the supplies, she gets everything 1/2 price or less, probably even get a deal done with BP for the avgas!
like:D
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quote:
Should the plane fly half full, we're finished! If the plane flies full, we are heavily overdrawn till we get our £28,500 surety back. Not the most attractive business to enter eh ;)
Gosh - you will never be an entrepreneur thingy - you forgot the catering 150 drinks at £15 (times 3 or 4 if we turn the aircon off - that also saves money) - then the food - then the duty free - then our percentage of the sales at Dalaman - then we can do a RyanAir and charge for the loos - and we could call it RypEaz - got a nice continental sound to it.
Ps Oh we could have a collection for the WWF and pocket that as our tips :D
Pps Speaking as one who is trying claim £994 back :(
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Put it on my Tesco card (thinking points here ;) )
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Clink on the link and then click on the box.
Fourth place down might be worth a visit as an alternative to Calis.
http://www.virtual-hotels.com/europe/turkey/index.html#
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Cosmos increases capacity to Turkey
Cosmos and Avro Flights have increased flight capacity to Turkey to soak up demand from customers of the failed tour operator Holidays 4U.
The pair have added more capacity on existing flights to Dalaman from both Gatwick and Manchester throughout August, and extra flights have been added throughout September and during October school half-term.
Cosmos managing director Hugh Morgan said: "Since the news came through about Holidays4U, we have been working closely with our travel agent partners to assist them in re-booking flights and holidays for their customers. Our commercial team has been working hard to get as many extra seats on sale to Turkey as possible."
Cosmos and Avro still has packages and flights available to other Eastern Mediterranean destinations during peak season including Corfu, Crete, Kos, Rhodes and Zante.
http://www.travelmole.com/stories/1148847.php
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DRAT!!............ Just when CBF Air was about to take off.
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Stoop you saddo...its only the women that think about the Clubcard Points.....not the men:D
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Its been a couple of days now since the news about H4U and from the response to this topic there were (are) some very worried people posting.
A lot seem to be unsure if they would get a refund or not and how to go about doing just that, and others struggling to find an alternative flight to the one they had booked with Aegean.
I am now wondering if everyone has got themselves sorted out as to making a claim with their credit card company or the CAA. I know from experience that filling in the ATOL claim form can be quite daunting to some people so if they are unsure about anything please post your concerns and questions here as I'm sure someone on this great forum will be only to willing to help and advise them if they can.
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and i am desperate to know how people who have booked one way flights back into the uk through aegean are getting on! we flew out with easyjet, but are due to fly home with onur on 29th august/ we are be8ing told to turn up for the flight, but dont know fo9r sure what is happening. airport websites are st8ill showing ohy flights operating in and out...so i am hoping we wont have a problem! any news anyone???
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Hi,
I am also flying home to the UK on the 29th August, which re-assures me that I am not the only one returning, after all the package two weeks have been dealt with. I phoned up ATol who stated that I should phone once a week to check on updates and or monitor the ATOL site.
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`biff, keep in touch...any news i have i will post on here. got quite a few friends flying home with onur in next few days back to newcastel and gatwick...they will advise on what happens at airport and i will keep you informed. all flights do still to be operating as normal, and i think that as aegean and h4u are not the only agents (be it the biggest) who use onur from uk, then the flights will still operate. only thing is, if the flights are only now half full (as outbound passengers will not be boarding nor returning) then there is a strong likely hood that they will combine flights into one?? dont know, just a guess/ anything is better than being stranded. my worst nightmare (as a turkish friend told me last night) is that they are concerned that Onur will go themselves very shortly. Just praying it wont be till afte the holiday season! my friend has spoken to a guy by name of Michael :) at the caa, who assures her that we will definately get home. keep in touch. (but dont email me as i have no access to my stated email address out here!)
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The ATOL site was updates yesterday and it states:
From Wednesday 11 August some of the flights due to be operated to the UK by Onur Air will change. Information about these changes will appear on this website page. Holidays 4 U and Aegean Flights customers due to return from their holiday on and after this date are advised check this website to ensure they join the correct flight. Where a different UK airport is shown, the CAA will make arrangements for transport to carry customers back to their original UK departure airport.
It also states:
Passengers who purchased one way tickets with Onur Air from Turkey to the UK are not included in the CAA's repatriation operation, and should make their own alternative arrangements. Some customers may be able to get a refund for their original flight from the ATOL Scheme or their credit card issuer.
I assume that means purchased DIRECT from Onur Air...
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I think it's worth calling to clarify - Turkey is the base for Onur Air not the UK - if you have booked a one way to go back technically you are starting your journey from Turkey not the UK. Check your travel insurance too to see if they can help. I hope evryone gets sorted as soon as possible.
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CAA are pretty useless, their website info is confusing and their call centre cannot answer anything either. Their website update dated 5th August states from Wednesday 11th August, when the 11th August is actually Thursday. It also states one way flights booked with Onur Airlines is not covered for their repatriation flights, when I pointed out to their call centre you cannot book direct flights to the UK with Onur Airlines as they only operate internal flights within Turkey direct, they did not know this (until they logged into Onurs website), and when I asked if my Aegean booked flight one way with Onur Air for this Thursday is still a scheduled repatriation flight, they asked if I can call back on Monday. I see TC have added new flight schedules and booked Onur Airlines to fly them, also they are cheaper than what I had booked with Aegean/Onur, just can't use them as no one can tell me whether or not my ATOL protected flight booked is cancelled or not yet and knowing my luck if I do book more flights I will get told in the 11th hour that we are covered on a repatriation flight and lose our money if we don't use it, short and curlies spring to mind! [:(!]
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s...t! but surely if you have booked your flight IN THE UK WITH AEGEAN TO FLY TO HOME FROM YOUR HYOLIDAY, DESPITE HOW YU GOT HERE you should still be covered by repatriation! my friend has explained this to soembody called michael and he has assured us we are covered....it is not our fault that we have arrived here via a different airline before the company went bust!! oh dear.........
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Our friends flew in on TC and the return flight was with Onur booked with Aegean,They have been told the return flight will not be honoured.
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oh dear.....its a big mixup as we have been assured by caa that we are. looks like its the luck of the draw with whoever you speak to on the phone!!
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I booked a return only through H4U/Aegean and took no chances and have re booked now with Thomson. I'm looking to put in a claim to the CAA, I'm a bit unsure about sending my bank statements as proof of payment though, it seems a bit strange sending all my details to someone?
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MP, Just sent my claim into the CAA I had to pay the bank £5 to provide the statements as payment on my tickets went back to 2010. You only need to provide the sheet that shows the transaction and can blank out with a marker pen other things shown on that statement. You have to provide them with your bank details anyway to make the repayment and so I would'nt worry.
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thanks Rimms
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Spoke to CAA today re my return flight towards end of August. Advised again to keep checking the flight via their website, possibly more so after the 11th August and to phone on a weekly basis if needed.
Re aegean flight for one way - on our tickets it states ATOL protected, so surely this must be the same for either one way or both.
Will keep you posted.
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ATOL protected may mean you will get your money back
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ATOL protected means that you will get your money back. You have paid an insurance premium to protect you.
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Our kids wer very lucky.
They won 500 quid on a scratch card in May.So spent it on tickets with H4U
Came out for two weeks
And went back on sunday 31st. So lucky
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Very lucky indeed! Another couple of days and they'd have been stranded.
:D
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Not heard any horror stories yet about people having to pay hotels before they leave because H4U have not paid them. Lets hope all goes well for getting everyone home. I think that as the airline was not part of the administration this has obviously helped the situation.
There is a definite need to get 2 or 3 more airlines interested in UK to Dalaman routes otherwise there will just be a monopoly and we will all end up getting ripped off.
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Michael from caa advised I will get home on my one way ticket, Ken from caa says I wont!!! this is a damned farce, and considering i paid atol protection and my ticket is stamped with atol protection, i cannot understand why we w9ouod not be allowed on the flight:(((( now is the decision whether to wait for the flights to settle down and c9ome home a bit later in september, or whether to book the ridiculous #500 flights now!
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Michael from caa advised I will get home on my one way ticket, Ken from caa says I wont!!! this is a damned farce, and considering i paid atol protection and my ticket is stamped with atol protection, i cannot understand why we w9ouod not be allowed on the flight:(((( now is the decision whether to wait for the flights to settle down and c9ome home a bit later in september, or whether to book the ridiculous #500 flights now!
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Information is vague from CAA as it seems. A friend returned today, but the flight number had changed (only a minor detail I guess, but not if your first time to Turkey and travelling back by yourself). The CAA did not advise of flight number change, but only to go to the airport.
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I am waiting for M&S credit to send me the relevant claim forms, I also have to fill in the ATOL forms and send them back. The advisor on the 'payback' team confirmed that any re-imbursement will go into my account 'temporarily' once the forms had been received by them, within 1 - 2 weeks. If after 60 or 90 days (cannot remember) if they have had no objection from the bank that they themselves will then claim from (M&S) cannot ask me for the money back. The advisor said that this was a very clear case and could not forsee any problems, but to keep in mind that they will always look on this as a review. I was told that a specific team will be given the task of dealing with these refunds so there is continuity with any querys.
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had all of our money back from debit card bookings last year when turkish cyprus went bust. be it had to wait untiol after flight due dates/. anyway,this is least of my worries....how to get a flight home for less that 500 quid pp is my concern now....! looks like an extra week or two out here without booze and eating in is on the cards!
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I know this is no help to people who are affected now and in the near future. I have just booked return Thomas Cook flights, Dalaman to Manchester in November for £187. Thought that was good considering my Onur air flight was £230.
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There are more updates now on the ATOL site but I'm on firefox and the links won't open. There is a list of days which should be able to open but I can't!
Just to add - I'm looking at the comments on Twitter and I suspect there is a problem with "flight only" bookings coming back.
Having read these, Sue - you may well be stuck!
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That should cheer her up no end Lynne
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Sue I know its a week before you want to come back but Fly T/C have flights on Mon 22 Aug for 173 Euros.
I would be tempted to sit tight for a week or so. After 2 weeks of H4U going bust most passengers will be home and you may find that things settle down price wise. At the moment the airlines are doing what they do best. Cashing in on peoples misfortune.
Beware when booking 1 ways from T/C I booked some last week, they were priced in Euros. When I came to pay it gave me a choice of paying in £864 or 944 Euros. After a quick dabble on an online currency converter I found that 944 Euros was only about £835 so I paid in Euros.
On my statement Barclaycard have charged me £23 conversion commission [:(!]
I Should have paid with my Nationwide Visa.
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I know - I feel like the prophet of doom....
Never have I seen anything so confusing as that bloke on that Twitter....have a read - you will end up dizzy!
What a total shambles...
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which airport is sue mac flying back to[?]
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hopefully Manchester! :))) Have decided to wait until a couple of days before hand and then ring to find out if our names are on the passenger li8st for any flights going out that day. if not, will have to resign myself to a further few days out here and sit tight for pri8ces to reduce, which like you say, may well do by then. am waiting for guy on twitter to get back to me, as he seems to be the only person with whom I havve any personal contact:(
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Hi Sue I was booked on a flight this week to Gatwick and also contacted the person on Twitter and he came back with bad news, he said they are NOT honouring flight only and we have to make our own way back. We have been looking at alternative flights. We are going to call the number again today just to make sure though. Good luck
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hi michelle, i think you spoke to me on twitter today! my sister in law has just rung and has spoken to a guy called curtis, who assures her that ALL flights are going to be honoured, and to check website for what dates etc they will change to. I give up! good luck!!! I am going to wait until a couple of days before hand and go from there when hopefully they will have reduced
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Hi Sue, Each time I phone I get a different response...lol. But have check our date (11th) online and they are flying it to Manchester instead of Gatwick then coaching us down to Gatwick. Don't fancy that with a two year old 7hr 40 mins on a coach?? So Daniel at CAA said I could make other arrangements and claim. So we have rebooked!!
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Don't know how relevant but while our Jo was waiting to fly yesterday she saw Onur Air aircraft activity at Manchester.
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Thomas Cook appear to have leased some of the Onur aircraft, I was looking yesterday for flights for a family stuck out there & there were several Onur flight codes on the Thomas Cook website, so that could be the answer
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That's true Ken, Thomas Cook has started to use Onur Airlines for their own flights, just booked a flight with Thomas Cook using Onur Air at half the price of the flights we lost with Aegean and only 4 days later. Just need to get my money back from the ATOL protected flight and that's a £200 saving. I think we are one of the few to get a positive out of Aegean going bust. Feel sorry for anyone booked onto our original flight going through repatriation, it is landing at Manchester instead of Gatwick as Michelle says nearly 8 hour coach trip after landing at Manchester to get back to Gatwick!!
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I hope everyone gets their holidays &/or flights sorted, always sad to see this happen, i thought maybe this link may help
http://www.guardian.co.uk/money/2011/aug/03/holidays-4u-collapse-your-rights
Jules x
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Michelle, did you fly out with aegean also? or did you fly with a different airline and only returning with them, as if that is the case, and you are admitted onto a flight home, I may also be! however they keep on saying that if one way onoy flight booked , will not be covered/..so I would suggest that you phone the number that the caa have given, and ask them are you on the passenger list. at this moment in time, i am resigned to having to buy new flights, but will do so nearer the date. i am going to ring the helpline again today and find out if there are any spaces on the flights due back on 29th and if so, what prices will they be reselli8ng them at. and yes, there is onur activity, as onur have not failed, and are still flying.
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Well, I've completed all forms, printed all receipts and sent to credit card company (capital one). Let's see what happens.....
I also was involved with a relatives claim yesterday with barclaycard, barclaycard were trying to fob them off and send them back to the CAA
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Yes, Barclaycard tried to fob me off too when I called them last week. Said they would send me the forms which I have still not received. Called them again yesterday and was given the runaround. They said the forms were sent out and I should get them Friday - apparently they usually take 10 days to get to you. We will see.
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ATOL HAVE POSTED THE FLIGHT CHANGES ON THEIR INTERNET SITE. YOU JUST
SELECT THE DATE OF DEPARTURE AND ALL THE NEW DETAILS COME UP.
SOME FLIGHTS HAVE CHANGED. THE CHANGES AFFECT DEPARTURE TIMES AND
AIRPORTS. SOME PEOPLE WILL BE FLOWN TO AN AIRPORT OTHER THAN THE
ONE THEY FLEW FROM BUT ARRANGEMENTS HAVE BEEN MADE TO TAKE PEOPLE
TO THEIR ORIGINAL DEPARTURE AIRPORT ALBEIT BY COACH.
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(http://www.calisvilla.co.uk/capslock4.jpg)
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We have 6 bookings with them, 3 by debit card and 3 by credit cards. I contacted MBNA last Thursday to claim under section 75. The advisor I spoke to was very helpful and explained it was easier for them to claim by the chargeback procedure which is available to all credit card companies and is in addition to my legal rights under section 75.
He raised a query I did not have to complete any forms. This morning I have received a full refund from them. In addition Nat West CC have also repaid me for a booking today by chargeback although they insisted I complete a form. There is a very helpful template on Martins money site which I have used. I also understand through the Guardian link that I should be able to reclaim the visa debit card payments through the same process. Hope this helps.
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My bank told me I had to claim via CAA for visa debit payment. The form was very straightforward and I posted it special delivery last week.
No idea how long I will have to wait for payment though.
If anyone manages a successful debit card claim via the "credit card route" please let us all know
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We to paid by direct debit. We have filled out the relevant forms and sent them to the caa claims address. We have just recieved a letter confirming that they have received them and are looking in to our claim. They say they will aim to assess our claim within 4-6 weeks.
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Does assess your claim mean repay your money though? Took us 11 months to get our money back after Goldtrail!
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Paid by First Direct credit card for flights only - 2 for me and Gill and one for daughter and family - rang and got claim forms sent electronically on the day H4U went bust.
Sent them in by recorded delivery next day - following the template from Moneysaving Website
Account credited with £990 on 8th August :)
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Good for you
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quote:
Originally posted by elaina
Yes, Barclaycard tried to fob me off too when I called them last week. Said they would send me the forms which I have still not received. Called them again yesterday and was given the runaround. They said the forms were sent out and I should get them Friday - apparently they usually take 10 days to get to you. We will see.
Funny that, I got exactly the same from Nat West as I used their credit card to book our flights. I phoned them the day after Aegean went bust and they said they would now be taking over our claim on our behalf, and sending out some forms to sign that same day. I phoned them a week later to ask where these forms are and was told they can take up to 10 days. How come in 2011 some simple forms should take 10 days in the post?
Anyway, they have still not arrived so I will be on the phone to them tomorrow morning being a little more demanding this time.
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got all money back from santander via debit chargeback scheme when used debit card to pay for flights last year when turiish cyprus went bust. also tescos mastercard. just phone yur card provider and ask for the forms and mention section 75 :))
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I have also claimed for a debit card and posted my forms to them on Friday.
I think we are looking at a Oct refund I think.
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First Direct are superb!
quote:
Originally posted by Ian
Paid by First Direct credit card for flights only - 2 for me and Gill and one for daughter and family - rang and got claim forms sent electronically on the day H4U went bust.
Sent them in by recorded delivery next day - following the template from Moneysaving Website
Account credited with £990 on 8th August :)
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I have read on the internet a qoute from Which that if you rebook flights and they cost more that the original flights (that were booked direct through Aegean for instance) you can also claim any additional costs ie. the amount over and above the cost of the orignal flights.
Has anybody successfully reclaimed the additional costs of rebooking flights?
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That's what I call service Ian.
Hopefully Tesco will be just as quick although we did wait a week for their claim form to arrive.
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quote:
Originally posted by phil5257
I have read on the internet a qoute from Which that if you rebook flights and they cost more that the original flights (that were booked direct through Aegean for instance) you can also claim any additional costs ie. the amount over and above the cost of the orignal flights.
Has anybody successfully reclaimed the additional costs of rebooking flights?
We asked Tesco credit card about this, and they said categorically 'no' :(
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Sent my debit card claim to the CAA and they have acknowledged reciept but with the overider that they are very busy and it could take some time. The other flights booked on my MBNA credit card are giving me a right runaround, they have promised but then failed to call me back, now telling me it will take 10 days before the claim is presented to their disputes team and then that team will attempt to recover my money from Aegean, I'm not expecting a result any time soon !
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We went to Muzzys place in Kaya today and their hotel which has 22 bedrooms was used by Holidays 4U. They were due to be paid by them in November but obviously not now.!! They have been working 17 to 18 hours a day all season and will have nothing to show for it. They also said that because the rooms arent full they are losing money in the restaurant on meals and drinks. Not that this helps anyone who has had a flight cancelled but I feel really sorry for them and the other businesses that have also been affected.
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quote:
Originally posted by Spicy1979
I have also claimed for a debit card and posted my forms to them on Friday.
I think we are looking at a Oct refund I think.
Oct 2012 obviously.No way will it be this year.
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Why not? On page 19 Ian has been paid back already...
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quote:
Originally posted by mercury
We went to Muzzys place in Kaya today and their hotel which has 22 bedrooms was used by Holidays 4U. They were due to be paid by them in November but obviously not now.!! They have been working 17 to 18 hours a day all season and will have nothing to show for it.
Oh that is so sad. We know Muzzy well and it wasn't a good season to start with. It does make you realise that some of those in resort have lost a lot more than an extra couple of hundred rebooking a replacement flight. At least holiday makers get the money from their original flight back from CC companies or the CAA
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quote:
Originally posted by Scunner
Why not? On page 19 Ian has been paid back already...
Be interesting to know when Ians flights were for. When XL went down the pan, we got our money back via Visa, no problem, but only when the flight was due. In the meantime we didnt pay any interest though
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quote:
Originally posted by Scunner
Why not? On page 19 Ian has been paid back already...
Keith, Ian got his money back very very quickly from his "credit" card company who protects the payments if over £100 per item "Debit" cards are different, probably because of all the paperwork and double checking they have to do.With a credit card claim form you can complete it in a few minutes.Not so the ATOL claim form as it takes a long time and if you make one mistake it turns into a very long process.
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Hi - yes - you are right - it was a credit card claim - but 2 of my invoices had charges for ATOL protection which I just ignored - the card company also asked me if I had tried to claim from ATOL and I said - NO I am claiming from you. My fights were for: July / August and Oct 2012 - the letter I used (copied from moneysavingexpert web site) with my own additional paragraph said:
********************************************************************
Sent by Recorded Delivery
Visa Dispute Team
40 Wakefield Road
Stourton
Leeds
LS98 1FD
3rd August 2011
Dear Sir or Madam
Account number: **** **** **** ****
Ref: Section 75 of the Consumer Credit Act 1974
I am writing to request that you reimburse me the value of £994.00 as paid to Aegean Flights for:
3 x Flights - purchased on: 16th May 2011 with my Mr Ian Palmer credit card.
My claim is made on the grounds that the company has gone into administration and you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974
I have also completed your paperwork as requested and enclosed copy invoices but this is done to support your process and does in no way substitute my claim referred to in this letter for £994.00
I look forward to a swift and speedy conclusion.
You can contact me on: ***** ****** at any time or by e-mail at: i.palmer@*****.***
Thanking you in anticipation
Regards - Ian Palmer
Hope that helps?
Ian :)
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Can you still claim from your credit card company if you booked last November for September this year? I think you only have so much time to claim after a purchase.
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I do not believe there is a time limit on section 75 claims
See this discusion: http://www.consumeractiongroup.co.uk/forum/showthread.php?202340-Time-limit-on-Section-75-claims
Ian
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tamd - we booked last June on our Tesco credit card for flights that would have gone yesterday, tesco didn't mention anything about time limits. We have received and returned the claim form from them, but not yet any money, but then the form only just went in.. We fly out tomorrow - maybe I should pack....
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Just had refund for our july 2012 flights(8 seats) one week after visa claim form was sent off. Much quicker than we thought.:D:D
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Paul, was you informed in advance of your refund or did it just turn up back in your account?
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Important notice for those flying after the 24 August from the CAA website:
All remaining Holidays 4 U passengers overseas and who are due to return to the UK on or after 24 August 2011 are requested to email their requirements to holidays4ukltd@caa.co.uk as soon as possible. Please include the number of passengers in the party and the original inbound flight details.
There is no point phoning them, as they tell you to send an email.
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The wife called barclay card on the day they went into administration they
said send a letter confirming all the points discused and any supporting info
yesterday she was just looking at her account online and noticed she has been credeted the full amount, I was exspecting at least 3 months
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quote:
Originally posted by kenkay
Paul, was you informed in advance of your refund or did it just turn up back in your account?
Hi Ken
No we just checked online yesterday and it was there. 8)
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Same here - I actually chased them up and they said 2 or 3 days and then I looked the next day and saw that it had already been in my account for 3 days !!!
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Thanks for that Paul and Ian, guess I'd better have a look 8)
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Hi Marks & Spencer Credit card have credited in full for two flights booked back in Feb.No problem at all filled in a letter from them in the account in a week.
Regards
David
ps They done the same when XL went down.
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Our friends had one way flights (going back)with Onur through Aegean. Despite sending several e mails and making numerous calls they have not had an answer. On the CAA website we have read that they do not get any help with repatriation as they had one way flights anyway. (Ray drove down and Kim flew with me & my daughters).
After spending several days looking for cheap flights from Dalaman we have today helped them book flights from Rhodes to Stansted.
Taking the ferry from Fethiye to Rhodes.
This was cheaper than flying from Dalaman.
This might help anyone else still looking for reasonable flights.
2 adult flights 384 euros for both and 50 euros each to cross the water.
This flight is with Ryanair if it helps anyone else.
Carol
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I sent my form and covering letter to Capital One two weeks ago. Telephoned them this morning and was told it would take 6 to 8 weeks to get a refund.
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John, did they say they received your forms? I just called them armed with my proof of deliery on the 10th. They state nothing received and they couldn't put me through to disputes dept duet it being Monday and them having technical difficulty!
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Steve,I posted the documents on 10th and have proof of delivery on 11th August.
The bloke I was speaking to said they were received on 12 August and were in the system and there was nothing to be done other than wait.
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Its amazing how when you phone them they deny having ever received your documents. But when you then phone back with details of the employee that actually signed for the delivery within their offices the elusive documents suddenly appear....
John H, they have now said they will contact me within 7 days
Steve
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I sent them,Capital One, an e mail yesterday asking for and update and got the reply that they would contact me by letter within the next two weeks.
I imagine that I will have the money refunded but their operating methods do not inspire confidence.
Any one on the forum had really good service from their credit card company on refunds.
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When Turkish Cyriot Airlines went bust last year, I requested refund form via internet banking through Capital One Credit Card and was refunded within two weeks, with a letter asking if I wanted a refund for previous flights booked with Thy, but had actually flown!!
On this form they just ask for flight details, cost and copy of statement where the monies went out.
Good luck
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Just got a letter from Huntswood CAA Team stating that my first claim has been approved and £270 will be paid into my nominated account within 14 days.
I sent 2 claims under seperate recorded delivery cover on 4th August. One of £270 for 2 flights in Sept 2011 and the other of £141.00 for one flight in July 2012.
I got confirmation of their receipt of my claims on 8 & 9th August. Today I received the letter posted 19th August giving their confirmation that my claim for £270 has been approved. I am anticipating that I will get approval for my £141 claim tomorrow. That means that so far they have done better than my Nationwide credit card claim which is pretty damn good 8)
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As I was in Turkey for the last month I have only just been able to start trying to sort out my refund. Could someone tell me please if it is correct that you need to get a letter from Aegean/ Holidays 4u to say they have gone into administration,that is what I have been told by my credit card company.
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No... Certainly not been asked this. Just send a copy of your invoice. I'm sure they know if a company has gone bust
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Ok many thanks Redding I thought I was maybe being fobbed off.
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Karennina
The letter can be printed from the CAA claim form or even the original press release. Just follow the links from the aegeanflights web site.
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If you're claiming from your credit card company you just need a copy of your invoice. If your claiming from ATOL (CAA) for debit card payment you need a copy of your invoice plus a copy of your bank statement.
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I have just rang ATOL she was really helpful told me what to do for my one flight that I booked with a debit card. I believe my credit card company are fobbing me off though, I am with Halifax and I have had to email Lloyds!I shall give it a day and if I dont hear anything then I shall get back on to the Halifax. Thanks as always everyone for your help :)
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I now have an e mail from Capital One Disputes team who tell me they will now review my dispute? and will respond within 35 days.
I am now not in the least confident about this company but I suppose I will,eventually,have a refund from them.
Now looking for a new credit card company,but not until the refund.
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Quote. Posted by Ian.
"My claim is made on the grounds that the company has gone into administration and you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974"
Quote this to your credit card issuer and you "should" get a full refund into your account within 2 weeks.Providing you have shown them your invoice for the booking.
Who says so.The assistant manager at my HSBC bank.
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credit were credit is due.....having found out while in calis our flight with aegean on the 25th august was cancelled , we e-mailed the CAA,who e-mailed me back with our new flight details.although we were not to return to humberside airport,we were flown to manchester instead...AND,a BMW taxi was waiting for us which drove us straight to our front door ( as the milage was the same as taking us to humberside airport ).maybe we were lucky ,but the CAA were very efficient...
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I agree re the CAA. My son and I had to return to Manchester instead of Bristol last week. We were put on an Easyjet flight instead of Onur. It was a little nerve-racking queuing up, wondering what would happen at check-in. But all was fine. At Manchester a little minibus was waiting outside the door of the terminal. A 3.5 hour journey to Bristol (then the guy had to drive straight back to Manchester!).
Considering the CAA must be operating under huge pressure, I was very impressed how smoothly and efficiently it all went.
Maureen
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Steve(redding43),I have answered your e mail.
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Got it John - thanks
I have one of our two bookings refunded now from Capital One even though they have not attempted to get in contact with me and contacting the right department in the company is impossible.....let's see how long the remaining refund takes
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Gosh I cant believe it I had a call on Monday to say my account would be credited in the next few days and I have checked today it looks like my card that I booked the flights with has been credited, cant believe it as I only phoned the bank on Friday! Good luck folks in getting your refunds dealt with so swiftly :)
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ditto karennina.....rang yorkshire bank card services about flight i had booked for july 2012,now cancelled with agean....gave them the invoice/ref number.said because we paid for a service that will not be used,they credited my card in full within 24 hours......now to find new flights for £149 !!!!
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My first debit card refund of £270 from CAA (ATOL) is already in the bank 8). Awaiting my second of £140. If my credit card people at Nationwide don't gee up they're due for an angry phone call[:(!]
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Had my 1st refund on my credit card back from LLoydsTSB
within a week.Have had the confirmation from ATOL that they have received my claim and am awaiting debit card refund.
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After a lovely month in Calis (Aegean went bust a day or so after we arrived), we got home safely on an Onur Air flight on Tuesday morning, though it was a loooooong journey home! (Have already written about this!) :-\
I feel so sorry for all those people who didn't actually get to go on holiday, and for those who had weddings arranged (a local friend of a friend is getting married today, with most of her family unable to attend due to losing their flights). I would have been absolutely gutted if this had happened a couple of days earlier. Our holidays are what we work all year for, and much needed. We had slight worries about getting back in time for hubby to return to work on Wednesday, but it all worked out ok in the end for us, unlike lots of other families.
It's now time to start my claims process for lost flights for next year. Let's hope Barclaycard are helpful ......
Having lost two lots of flights with Cyprus Turkish airlines last year, and another lot through Goldtrail, can I just remind anyone about to book flights to contact me first to check I'm not with the same airline. I'm obviously a jinx! :D
Off to phone Barclaycard ....... wish me luck!
(By the way, had to wait 15 months for my refund from Goldtrail from the time of booking! KTHY claim was much quicker.)
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Now have a refund for all three lost flights from Capital One.
Claim started on 10 August so fairly quickly settled up.
My only complaint is that their initial response(s) to the claim were disjointed and confusing.
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Checked my account today and found my final £140 has been paid by ATOL :D Also got a letter from Nationwide credit card saying that my £584 has been recovered and will be back in my account in a couple of days :D All moneys recovered and all flights rebooked less than a month after crash, Fait Accomplis :D:D
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Although I made 2 claims on a single form, they seem to be administering them separately? this morning I have had notice that part payment of my total claim will be made within 14 days. Great Result !
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Egg (now owned by Barclaycard) refunded me within 2 weeks of my sending an application form. I had 3 separate bookings (one was not even for me but for a friend to join us) and I was refunded in full including ATOL fee and credit card charge - all credited separately. :)
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Full refund now in my bank for tickets paid for with debit card.
About 4 weeks total, well done CAA
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I phoned Tesco this morning as I hadn't heard from them. A full refund was paid into my account four days from the receipt of my claim.
Well chuffed.
Less pleased at having to pay £655 for two flights though. I've held off as long as possible hoping they would come down a bit but no luck.
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I have just checked my Barclaycard statement online. I sent the forms in and they refunded the money within a couple of days. That was on 30th. They have not written or rang me to tell me its sorted though. Its the first time iv'e checked my statement and I am in credit.
I used Ian's letter as a template (on Page 20) so thank you Ian.
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Sent all my stuff to Barclaycard a 10 days ago registered delivery,didnt receive an acknowledgement so called them yesterday to find that they had creditted my card 3 days ago with the full amount and that a letter is on the way.They were quick to explain that this is a temporary reimbursement until it is investigated.At the same time sent stuff for other flights to Lloyds TSB Visa ,so rang them and they said they hadnt received anything although i have confirmation as it was faxed to them !They said they need the documents resendin before the end of September or I will not be reimbursed.I will ring today and tell them how wrong they are !Also at the same time faxed other docs to Lloyds TSB Visa Debit charge back however have not received any response from them,a phone call is needed methinks !
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Can I just ask, why are people sending their claims to their banks for debit card refunds, when ATOL are responsible for refunding payments? I have sent bank statements, tickets and booking invoices to ATOL today....but dont see any reason to chase my bank as I assumed ATOL would sort out any refunds. Am I wrong?? thanks.
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No Sue you are not wrong. Debit card claims MUST be settled via Atol.
p.s. In our case they did so in under 4 weeks
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We have now today received a credit from the CAA for 2 tickets paid on debit card. Yesterday received a credit from Tesco for 1 ticket paid on credit card and they promised to repay the other ticket that they forgot within 48 hours. Virgin repaid a ticket paid on a credit card within a week of the claim going in in early September.
All good news except the price of the replacement tickets!
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I have also received my 2 payments back from CAA via Capitol One. Had a letter to say they would be paid in banks within 14 days but actually only took 4 days. Have managed to rebook with Thomas Cook and have paid £185 instead of £202 that I paid with Aegean. Still trying to match a flight for next year though that I paid £146 with Aegean..ok, we can't win them all. Thanks for the prompt repayment of monies though.
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No luck at all with SAGA Plantinum. It appears they don't want to know. I sent them all the information on 1st September after several telephone calls where I was Mis-informed. I had a letter from them Friday to say that because I did not send them the information they needed, they were closing my claim. Fortunately, I had sent my documents recorded delivery, so they are now looking into this again. Anyone else had a problem with SAGA?
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Having just read the article on todays Fethiye times, I feel for Peter.
I booked both my tickets on line in Turkey last year to fly Dalaman to England and back and have received both my refunds. Why then are some being denied because the journey starts here and not in the UK. Has anyone else come up against this ploy.
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Yes that came as a pretty poor surprise to me too - it never once crossed my mind that ATOL cover is not relevant if your journey was Turkey to UK to Turkey. I'm pretty sure Aegean charged for ATOL protection for those bookings just like the ones that start in the UK.
Full story: http://www.fethiyetimes.com/news/44-news/6713-think-you-are-covered-under-the-atol-travel-protection-scheme.html
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Keith - they did - we had a Dalaman to Manchester flight for Oct 2012 with 2 x £2.50p ATOL charges on the invoice and realised through this topic that this had clearly been a fiddle or an admin error!
I wonder which one it would have been ;)
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Recieved a letter yesterday saying we were to get our refund but would take about 14 days before it went into the bank. Checked the bank last night and the money was there. Well pleased and we got the full amount. Paid with debit card though so no chages added. Have to sgtart looking again now. One good thing is we've decided to visit Calis for three weeks instead of the two we had booked. Can't wait now.
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I thought I would reveive this thread as I have just recalled that I have not had my refund from ATOL yet. I'm going to chase this first thing tomorrow, but am I the only ijiot waiting for his money still?
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Not an idjut, you are just patient and trusting. But I have read that a lot of people including myself got refunded from the administration company months ago.
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You should defianetely chase it up I had my refund on my credit card within a week, the debit card refund took longer bur also had that months ago too.
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My Credit card refund via my bank took 1-2 weeks,and my debit card refund via ATOL took approx 4-5 weeks :)
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I eventually got paid out by SAGA, nearly £1000, but not before I got the financial ombudsman involved. Anyone still having problems might like to try this!
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We also got all our money for 7 flights back within 4 weeks of applying which I was grateful for. They seemed to work very efficiently on the matter.