Calis Beach and Fethiye Turkey Discussion Forum

Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: Yaz on March 13, 2012, 11:33:22 AM

Title: flythomas cook
Post by: Yaz on March 13, 2012, 11:33:22 AM: Are they (flythomas cook, flying into Dalaman at easter time this year? Anyone know?
Title: flythomas cook
Post by: col on March 13, 2012, 11:47:44 AM: Yes, first flights arrive in about 2 weeks
Title: flythomas cook
Post by: Yaz on March 13, 2012, 11:59:38 AM: hmm cant find anything on sky scanner or get onto their site at the monent.
Title: flythomas cook
Post by: kimshed on March 13, 2012, 12:14:09 PM: Try Travel Republic they do Thomas Cook flights
Title: flythomas cook
Post by: nichola on March 13, 2012, 12:21:59 PM: TC flights start from around the 29th March
Title: flythomas cook
Post by: ovacik2 on March 13, 2012, 12:36:12 PM: Just booked a one way Dalaman to Manchester £72 each.Mid July, seemed to be some good prices around that date but we call them the yo yo Co,because of the price changes. Catch them right and you can win. Quidco still have £5 cash back.
Title: flythomas cook
Post by: julesbob0303 on March 13, 2012, 12:37:47 PM: Their website was down last night too. Not sure what's happening there - it will lose them loads of much-needed business with the school holidays fast approaching. :(
Title: flythomas cook
Post by: Liz 101 on March 13, 2012, 14:10:50 PM: It's back up now & looks like it may have been down for overhaul. You can now choose 20kg, 25kg or 30kg luggage & book it on one or both legs of a return flight. They're also advertising no debit card fees
Title: flythomas cook
Post by: loz on March 13, 2012, 15:36:00 PM: Nasty new updated site, and flight increased to make up for the extra work no doubt, yesterday flight £72.99 today flight £188. No rhyme or reason to them.:-\
Title: flythomas cook
Post by: BernieTeyze on March 13, 2012, 21:33:48 PM: Still can't prebook my seats..tut. New site keeps freezing, but took my API,
Title: flythomas cook
Post by: nichola on March 13, 2012, 22:18:20 PM: TC web site working perfectly now :)
Title: flythomas cook
Post by: BernieTeyze on March 14, 2012, 20:21:44 PM: Still won't let me nichola, did the API no problem, but won't let me book my seats :-( Good Luck for the opening by the way and look forward to seeing you in June.
Title: flythomas cook
Post by: grahamturner09 on March 14, 2012, 20:54:17 PM: I am having the same problem won't let me login to add baggage
Title: flythomas cook
Post by: happy_flyer on March 14, 2012, 22:22:00 PM: I'll appologise now for this but i had the same trouble , but finally realised that i didnt actually book through the Thomas Cook website ,in fact it was booked through the fly thomas website .
Once i did make the connection i did feel a complete plank but when i got it right it goes through first time lol.

If this doesnt apply then please ignore it just put it down to me being a nit.
Title: flythomas cook
Post by: BernieTeyze on March 15, 2012, 20:45:28 PM: Thanks, but I did too to start off with.

Spoke to someone on live chat who said they were having an upgrade and it would be up and running on 13th, then 14th. Tried again today no luck. Graham they had that good offer on baggage, meals and seats as a package, well if you can ever get on it.:-(
Title: flythomas cook
Post by: grahamturner09 on March 15, 2012, 20:55:01 PM: I have four bags booked I just want to add one more.I spoke to them today on live chat and was told it should be up and running tonight or tomorrow.
Title: flythomas cook
Post by: grahamturner09 on March 16, 2012, 16:51:22 PM: This is the latest I have from them

Laura] I am sorry, we do not have access to FTC systems and with the airline issues, they are so busy that this is why you will struggle to get through - the situaltion should have settled by next week but I am sorry there is nothing that I can do - This is the message we have recieved from the airline -
Sorry, the airline website is still down at the moment and there is no access to the seat selection or flight services due to a major system upgrade and new website launch. They are currently working hard to resolve this issue and the latest update that we have from them is that the website is up and running for customers travelling up to and including the 20th June, however, we are aware that a lot of people are still not able to log in. This has been the case for the past few days now so we can only apologise and ask that you persevere with the system and keep trying until they resolve the issues.

We know that this is frustrating but because we are not the airline we can only try to help and advise you, we cannot actually allocate seats manually unfortunately as we cannot access the airline systems.

When the issue is resolved, you can log in by going to www.thomascookairlines.co.uk and use the 8-digit reference number on your confirmation i.e. T123456T and you will be able to use the flight services then. Sorry for any inconvenience. Fly Thomas Cook customers should contact 0871 230 2406.
Title: flythomas cook
Post by: BernieTeyze on March 16, 2012, 19:45:57 PM: Please be aware, that if you have purchased the Bundle to booking X11GAM, due to a technical issue if you attempt to reserve your standard seats these will apply an additional charge.

We are working hard to resolve and hope to have this fixed by the 23rd March 2012. We apologise for any inconvenience caused and ask passengers to reserve their seats after the above date.

I got this one!!! So If everybody pays for a seat before I can get my prepaid one, I,ll be sitting somewhere near the back..lol
Title: flythomas cook
Post by: Jacqui Harvey on March 16, 2012, 20:34:27 PM: We got the same message. Four of us travelling but only messaged two of us!!
Title: flythomas cook
Post by: Highlander on March 16, 2012, 21:06:00 PM: Received the same emal message.
Title: flythomas cook
Post by: bewva on March 17, 2012, 01:12:13 AM: quote:
Originally posted by Jacqui Harvey

We got the same message. Four of us travelling but only messaged two of us!!

Ditto, not sure what its about but ha ho.
Title: flythomas cook
Post by: m495 on March 19, 2012, 13:30:42 PM: Hi,

I got the same message although it was addressed to my husband but on my email account, only one message, four of us flying. The booking is in my name.

I thought that it was spam because the English was so bad. I also thought it odd as we are not flying till July and I didn't pay to prebook my seats.

Margaret
Title: flythomas cook
Post by: BernieTeyze on March 23, 2012, 20:50:18 PM: Well, here we are the 23rd of soddin March and I still can't book my seats, without it saying there is a charge..tut. I want to get it done and out of the way. Also having a moan about their phone number, after press 1 etc, and message for 6 mins was told all lines are busy and to call back, then got disconnected.
Title: flythomas cook
Post by: happy_flyer on March 23, 2012, 21:52:18 PM: I got the same message ,it was in the wifes name but on my email account.
When i checked the website i found that our flight times going out had changed by an hour, I'm just concerned there may have been an security leak or something and thier keeping it quiet.
Title: flythomas cook
Post by: BernieTeyze on March 23, 2012, 22:23:33 PM: I also got an email today stating the flight back had changed, but when I looked it was the same time as the first time they changed it.
It's all gone a bit strange at Fly T Cook this time.
Title: flythomas cook
Post by: happy_flyer on March 24, 2012, 00:13:20 AM: Just checked our flights again and nothing has changed phewww
Title: flythomas cook
Post by: grahamturner09 on March 24, 2012, 00:46:38 AM: happy are you on the morning flight from Gatwick 0805 on the 6th as I cant even access my booking
Title: flythomas cook
Post by: col on March 24, 2012, 06:48:32 AM: Even if you get directed (as i have) to their live chat help line, it's no help, as it went to Thomas Cook. Two of their operators sent me back to Fly Thomas Cook, because Thomas Cook cannot deal with a Fly Thomas Cook flight, so they say. My booking ref shows my May flight from Dalaman has been changed, but not been given the details. Trying to work it out myself, it certainly seems that the outward flight from Gatwick (which i'm not on) is the same, but the flight is not returning to Gatwick but possibly to Glasgow. As i'm here in Turkey, no point in trying to call them. I have sent a complaint to ABTA to see if that brings any luck.
Title: flythomas cook
Post by: BernieTeyze on March 24, 2012, 12:43:09 PM: GOOD NEWS GUYS..Just Booked My Seats..WHOOP WHOOP!!
Title: flythomas cook
Post by: grahamturner09 on March 24, 2012, 12:51:38 PM: Did you manage to access the view booking
Title: flythomas cook
Post by: BernieTeyze on March 24, 2012, 13:00:41 PM: Yes, went through that asked for ref, not the 5293- one, but the x11 one.then it asks for email contact and lead passenger name.
Title: flythomas cook
Post by: grahamturner09 on March 24, 2012, 13:07:31 PM: This is the message I get

The information you've entered does not match any booking we have on our system. Please verify the information is correct and try again. [1073:BookingRetrieveValidate]
Title: flythomas cook
Post by: BernieTeyze on March 24, 2012, 13:24:36 PM: Think we go after you aswell, we go June. Hope it gets fixed properly for you soon. We just got an email confirmation, so it has all gone through ok.
Title: Re: flythomas cook
Post by: Marggie on June 11, 2012, 09:02:45 AM: Does anybody know if it is still necessary to reconfirm flights? I can't find any reference to this on my paperwork. Thanks in advance.
Title: Re: flythomas cook
Post by: Highlander on June 11, 2012, 12:40:12 PM: Marggie - Brenda didn't reconfirm her flights with flythomas cook when she was over 24 May - 07 June.

Hope this helps.
Title: Re: flythomas cook
Post by: Marggie on June 11, 2012, 18:56:15 PM: Thanks Highlander :)
Title: Re: flythomas cook
Post by: jamesfly on June 23, 2012, 10:05:04 AM: I also got an email today declaring the flight back had modified, but when I looked it was the same time period as at the first try they modified it.