Calis Beach and Fethiye Turkey Discussion Forum
Calis Beach Forum => Calis Bar and Restaurant Questions and Discussions => Topic started by: welshbrickie on April 01, 2012, 14:14:52 PM
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Having eaten both on thursday on quiz night and sunday lunch at the new bostans hotel i cannot fault the food or staff,huge portions and value for money.
And ate the 20Tl all you can eat barbacue last night, its very hard to find a place that the food is consistantly good.
thankyou carol and recep..:D
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Totally agree Welshbrickie, we had the bbq on Sat night and also went for sunday lunch today. Excellent food, staff and lovely surroundings. :)
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Also had a meal Thursday at the quiz and Sunday lunch the food was excellent
Mark
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Agree totally with the other 3 posters,Sunday Lunch was excellent.Tuna and sweetcorn fish-cakes,roast beef main and home made Banoffee pie or Almond slice for desert and all served by a rather attractive waitress. ;)
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Great food even though they were really busy on Thursday..
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Yep lovely food. Had a meal Saturday and Sunday roast yesterday. Nice surroundings and good staff.
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At this time of year 'busy' is a good thing for any restaurant.I know Bostans had a birthday party for 40 plus the quiz on Thursday so yes,it was a trifle busy.Recep was a bit worried they would miss the business from customers at the promenade but his worries seem to be unfounded.Their reputation for good,consistant food and great hospitality has proved they can run a successful establishment away from the sea front.After 3 years hard slog I sincerely hope they start to reap the benefits of all their hard work getting the New Bostan Hotel and Restaurant up and running.
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Carol and Recep will have no bother in becoming as if not more successful in New Bostans!!! As I said in my first post the food is excellent, the service second to none, and they are so consistent, we ate every day of our holiday there, and couldn't fault them. Our last night(Friday) they had a barbecue for 100 booked and we still got our meal promptly....WELL DONE BOSTAN HOTEL!!!!!
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Well...... I wont go back there again thats for sure.
Went tonight, was there at 7.00, DID NOT EVEN GET A MEAL....
service was terrible, food BAD, wrong orders on some meals...
only one round of drinks offered... and all of them served wrong or mixed up.
THEN no food.... and not much of a sorry.
Ten years I've lived here... and the first time I have ordered a meal
and never got it.......
Still.... No food is Better than Bad food.
Good job there was'nt a Raffle !!!!!!!!
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WOW,that suprised me!!We were there 7pm, table of 4, we had no problems with service or food.
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All I can do is apologise to the family concerned. The meal was definately late coming out as we already had nearly 40 food orders on the go in the space of half an hour. The problem was the order of fish and chips at the table as I would usually have done that, but was busy doing the quiz. Our new chef (just started 2 days earlier)and my husband managed everything else, but our chef burnt the fish twice in a panic with the oil too hot. My husband sent out a waiter to apologise for the wait and everyone (7 people) got a free round of drinks. The man concerned (I have confirmed with my husband) said if his fish didnt come soon he would cancel the order, and unfortunately the waiter not speaking 100% perfect English just understood he wanted to cancel the order. It was a genuine mistake, but should not have happened. That member of staff also tried to make light of the late order by cracking a joke which obviously was not the thing to do. He is no longer working for us. I do believe, however, that there were no other problems with the food and its servers apart from the lateness, and the rest of the family have said they will return to see us.
I understand the customer concerned was very angry, as he had every right to be. Apologies were made by staff and my husband several times, and also by myself later, drinks were given and any mistakes were genuine mistakes. We were slow due to 2 new staff and lack of staff, but anyone that has been to see us will know we have been advertising in the paper and on the door for all staff. Perhaps if anyone knows of anyone they can send them round, because obviously the sooner we get on top of the situation the better.
I am mortified by what has happened, and I can only apologise again.
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Well, that is indeed a genuine apology if ever there was one. Well done Bagpus. I don't know of a chef who could cope with 40 orders in a space of half an hour. Lesson learnt no doubt.
I am looking forward to a visit to yuor new place in May. There will just be 2 of us so no pressure LOL.
:D
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After that humble apology if it was me who had had a problem, I would certainly go back and try again. I commend you for accepting there was a problem and apologising, very professional. I wish you luck in the coming season.
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Pity the apology was'nt to me is'nt it.
There was more than one wrong order sent out to us, and more than an hour
between the first meal coming out to the last. It would have been nice to eat together.
They were not even difficult orders...
If you knew there was a problem, why not explain to me???
Then you gave everyone a drink, after I had left!!!
Now you have said I was an angry person.....We had children with us and
I never raised my voice or was angry to anyone.
I am very angry now and feel Humiliated by your reply.
Thanks ... But no Thanks.
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Barry I sympathise greatly - there is nothing like a disappointing meal. But they have tried to apologise, and it is your choice to accept or reject that, which you have chosen. Would you have any objection to me locking this now - points made, apologies made etc?
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I've no objections to you locking this.. your right.... It's my choice.
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quote:
Originally posted by Karabag
After that humble apology if it was me who had had a problem, I would certainly go back and try again. I commend you for accepting there was a problem and apologising, very professional. I wish you luck in the coming season.
Just feel I have to just put my two pence in...
You've just used the word professional Karabag and I have never in my life seen people work so hard and want something to succeed as much as Carol and Recep. They have put everything into the new Bostans and have looked absolutely and totally exhausted.
They've had a stream of problems with the wrong furnishings turning up, incorrectly recovered chairs, paint problems, you name it they've had it go wrong. The bar still hasn't turned up and could have gone round the world several times by now!
Amidst all of this they have been so amazingly cheerful and professional, always a smile and a carry on regardless attitude, There must have been many tears behind the scenes I'm sure.
It must be devastating to then have things like this happen and read negative things.
I appreciate how annoying it must have been about the meal, but to be honest I'm not surprised they're short staffed, I have no idea how they would have had the time or energy to advertise and interview in their attempt to keep some business coming in and satisfy all those people desperate to come and visit
Recep was in his pinny last night helping in the kitchen, you don't see many bosses doing that.
So many people popped in while they were tremendously busy getting the new place ready, doing most of the decorating themselves and they still had time for them giving the grand tour and accounts of disaster, while still laughing and smiling.
There was fantastic community support for them while getting the place ready, local residents helping to paint, cleaning, making curtains, that says to me that a lot of people genuinely care for these guys.
Carol & Recep, you are never going to be able to get it right all of the time and please everyone all the time, but many of us know you'll have a damn good try.
Good luck with finding good staff, if we hear of anyone we will let you know.
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With that I will lock this topic but please feel free to open a new topic about the fish & chips at Bostans. Nobody knows more than I how hard it is to do business in the internet age - forums build you up with 100 opinions and flatten you with one, but Barry has his opinion to give too. I applaud all the Carol & Receps of Fethiye who try to give perfect service and find their chef took a better offer this morning but didn't tell them, or the staff that were so pleased to get the job but not enough to actually turn up - trust me I have been there.
Barry's opinion stays - as is correct - as does the apology and explanation. I lock this only because I can only see it dragging on with no real new content and no positive benefit to anyone concerned, but never deleted, as is the CBF objective. I would hope that any friction can be resolved privately between them - I know that Carol is one for proving she can put it right just given the opportunity :)