Calis Beach and Fethiye Turkey Discussion Forum
Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: Ian on July 13, 2012, 12:48:46 PM
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Not sure if you all know this but for those who don't it might be worthwhile?
My daughter booked 4 seats to come over July 21st for 2 weeks.
One seat became available - so I said "why don't you ask Natalie (aged 16) if she wants to bring a friend along and they can pay for a name change?
This was agreed and the friend was excited so no-one wanted to let her down when this transpired.
The original flight was £190 - Easyjet then charged £35 each way for name change PLUS the difference between the price at the time it was book (£190) minus current price (£440) = £250
So Easyjet have now had £190 (original price) + £70 (name change) + £250 (price difference) = £510
To add insult to injury - Easyjet pointed out to my daughter that they don't refund if the current price has reduced!!!!!
I would have expected a price differential for changing flights but we had already paid for this seat and surely £70 would have been enough to change the name?????
On a positive note Easyjet have provided us with half a dozen flights over the past couple of years that have been consistently very efficient with nice planes and good crew and always on time.
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another example of 'Rip Off' Britain >:(
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another reason why I stick to normal airlines and not these no frill things.
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While I do think your daughter's experience to be a 'rip-off' by Easyjet, I must come to their defence. On 10th May this year we were due to fly out with Easyjet from Manchester. We'd got these flights dirt cheap by booking as soon as they were released and only paid £237 for the two of us including baggage. However, the night before, I was taken ill with food poisoning and under no circumstances could I even get out of bed never mind fly to Turkey! Only thing we could try to do was change the flight with Easyjet and pay any extra costs. We rang them direct and got a flight four days later. When we asked what charge was they said none, the flight times had changed slightly from the original one so it was deemed an 'operational change'.
Not being quite able to believe our luck I asked if they were sure and yes, they were sure.
Everything else we changed without a problem so, although we missed 4 days holiday, it was all sorted pretty well.
Good comfortable flights too with good legroom.
Pity they have to let themselves down sometimes with stories like this.
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Marina - I do agree that we cannot fault their service on our past few flights - in fact our favourite airline until this happened :-[
I just cannot believe that they need the money more than the bad press they will ultimately get for things like this as most people would just book another flight with another carrier or tell them to get lost - so I can't believe it is a great profit earner for them?
My daughter did it because they didn't want to let a friend down and at 15 and a half she was too young to book a different flight but I can't think many would have proceeded with the transaction?
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I agree Ian, in the same circumstances I would probably have done just that and it's a pity that your daughter has had to go through such an experience.
The trouble is, as long as they are providing cheap flights to popular destinations people will still use them and 'forget' about instances like this until it happens to them.
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I must say Easyjet are our preferred airline for Dalaman and could understand that if someone is changing to a different flight then yes they would have to pay the difference. I'd find this cost extremely hard to swallow, when the seat has already been reserved and paid for how can they justify another £320 to change a name - disgraceful!!
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this cannot be right in many respects...have you gone higher up the easy-jet "food chain"to make a serious complaint..????clerical error...new person on the phones could be any one of this type of error...dont let it go because im sure its incorrect...easy jet are usually very good..dont give up...its lots of effes and cocktails....enjoy your holiday.. ;D :) ;D
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I believe it is correct - but its still diabolical!
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They can change your flights at a drop of the hat so why charge the extra? The name change you could live with but the extra?? ???
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Hi - sadly - there is quite a lot of bad press when you Google this - here are the rules from EJ's website - I particularly like the underlined bit >:(
Article 8 Name Changes
8.3 In addition, if there is a difference between the original Fare paid and the current Fare available at the time the change is made, the customer will be required to pay any increase in the Fare since the original Booking was made. No refund will be given if the new Fare is lower.
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What a rotten shame Ian - your daughter must be a lovely lady! I had to change flights recently with Easy Jet and in my case the flights I changed to we're considerably cheaper than those originally booked. I seem to remember the price differential was around two hundred pounds. As you say though, no refund which you could argue is fair enough but on top of that they still charged me seventy pounds administration costs for the flight change!....
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This is pretty much how all budget airlines work. Some are worse than others but most charge for name change and any difference in price if it's gone up.
Shameful practice in my book!
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Monarch offer m-flex for £2.50 per flight but it's still a rip off. Read this:
FAQs Search
MFlex Terms and Conditions
We know that, at times, even the best laid plans change. That is why Monarch have introduced M-Flex to give you added flexibility and peace of mind when you book your scheduled flights. By choosing the M-Flex option for only £2.50 per person each way, Monarch will waive any administration fees charged for changing your booking!
For just £2.50 per passenger each way, MFlex offers you the flexibility to make a change to the travel dates or route on your booking without incurring the standard admin fee of £27.50/€34 per passenger each way. Monarch MFlex option waives your admin charges, however you will still be required to pay any fare difference between the price of your current flight and new flight should your new dates of travel be more expensive.
MFlex is valid for flight only and for date or route changes made 15 or more days prior to the departure date. One date or route change per person is permitted in each direction. For date or route changes made 14 days or less prior to departure, or for additional changes after you have used your permitted allowance, normal admin charges of £27.50/€34 per passenger each way will apply.
If you wish to purchase our MFlex option, you must do so at the time of booking. If you have chosen MFlex but do not use it on your booking, we will send you a voucher for the total amount paid for your Mflex which can be used as payment towards a future flight booking with Monarch Airlines. You will receive the voucher upon completion of your travel and will be valid for new bookings confirmed within 1 month from the creation date (valid for travel until March 2013).
Name change fees are not covered by MFlex and will incur the standard £100/€125 per name change. M-FLEX is valid on scheduled flights only.
So - no admin fees but £100 to change a name and you still have to pay the higher price if it's gone up.
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Apparently the reason Easyjet say they do this is because there used to be many cases of travel agents buying the flights as soon as released, then selling them on at higher prices to the public and just paying for a name change.
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I have read the "travel agents buying up early and selling later at a profit" but I think that is urban myth.
The way Easyjet price their seats and increase prices as each allocation of seating is sold (like most others these days) means they achieve their target revenue whoever buys them as long as the plane is full to forecast capacity.
So if say 20% of the seats were then name changed at £70 per return journey by these so called bulk buying travel agents they would have more than enough "extra bunce" (60 x £70 = £4200 extra) not to worry about their returns without "creaming" the increase in price as well.
Sadly this is just blatant profiteering of the most distasteful kind - almost on par with Ryanair "paying to go to the loo" proposal.
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Yes but by stopping them buying up the cheap seats it means prices stay lower that bit longer so that passengers who book early get a better price. If it did go on and they still allowed it then prices would shoot up much quicker.
Still a rip off though. I mean most changes are done by the customer electronically so what 'admin' is there for them to do? No tickets to print these days.
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also happened to me in july coming back the charges were so high we went back with tc bl**dy robbers