Calis Beach and Fethiye Turkey Discussion Forum
Other Local Resorts & Areas => Fethiye Turkey Discussion Forum => Topic started by: Marggie on February 12, 2013, 16:26:00 PM
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We have just spent a very pleasant couple of hours on the Kordon, Shaka, with our friends. Had a few drinks and some food, all very enjoyable. They advertise house wine at 6 tl a glass until 6 pm but when our bill came they had charged 7 tl a glass. OK this was an overcharge of 8 tl (not mega money) but why do they do it? Do they think we are all p artists and won't notice. I am the first to realise that business is difficult in the winter but overcharging will not bring in the customer. This was an official till receipt so cannot benefit the barman! So where has the instruction come from?
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Did you question it? The usual answer is that alcohol has gone up but we didnt change the menu yet. Totally dishonest.
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Yes, we did question it and they amended the bill. 8 tl is not a lot of money but there are so many places we can choose to spend our money in. I just don't understand why they bite the hand that feeds them! Furthermore, I just love Turkey but every day I listen to expats moaning on and on about what is different and not right and often wonder why they stay here but I think that sometimes if you have a valid complaint you have to voice your grievance.
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Hi Marggie,
My Name is Osman and I am the owner of Shaka.
I do not think my staff has tried to rip you off nor they think that you arte a p ... artist , allthough i am out of the country at the moment and couldnt look in to the matter, this is a simple mistake by one of the staff and if you actually got the bill amended, i do not see what the big problem is. I ve been in tourism business for 40 years now and there are certainly no instructions coming from anywhere to rip people off in my establishments !!! We are an honest family !!! Please do not accuse us of such things !!!
We have just spent a very pleasant couple of hours on the Kordon, Shaka, with our friends. Had a few drinks and some food, all very enjoyable. They advertise house wine at 6 tl a glass until 6 pm but when our bill came they had charged 7 tl a glass. OK this was an overcharge of 8 tl (not mega money) but why do they do it? Do they think we are all p artists and won't notice. I am the first to realise that business is difficult in the winter but overcharging will not bring in the customer. This was an official till receipt so cannot benefit the barman! So where has the instruction come from?
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if the official till receipt showed the higher price then I would tend to believe that it was an honest mistake - especially when the price had been corrected when you pointed it out.
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We had a similar problem here, the menu said one price we were charged another, yes it was corrected but if the official till receipt does not tally with the menu price it is a rip off. thats the law.
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Three of us were in last weekend from 5pm.
All of our wines were charged at 7tl.
At least 3 glasses were ordered prior to 6pm.
We thought nothing of it at the time because we simply thought that the cut-price wine deal had been increased from from 6tl to 7tl.
I will be watching from now on.
And so, just from this short thread there are, at least, three sets of customers affected by this.
The owners protestations that Marggie was the subject of "a simple mistake by one of the staff " is not borne out by the evidence.
In addition, his statement "i do not see what the big problem is" does not sit well with "I ve been in tourism business for 40 years now"
I am a frequent customer of Shaka and have been since it opened and I will continue to be so but I will be more wary, in future.
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Looks like its time for Osman to look deeper into this.
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I don't know the owners but I seriously doubt they set out to make a 40p a go con on a glass of wine. If they wanted to make an extra lira they could just charge 8 lira on the menu anyway. Maybe there are more wines on the till at different prices or something.
I agree with Jim, the owner says he is away so he needs to address this on his return.
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i agree he needs to look into this on his return, if it keeps occurring it will be aired here on CBF and he could lose business especially in winter.
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I do know the owner and can assure you that he would never do something like this on purpose. It sounds like somebody made a mistake entering, or actually not entering, the price in the computer system. not a rip off but definitely something that needs to be corrected.
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Our friends had been in previously and had been overcharged for the house wine (on offer until 6 pm as per the blackboard above the bar), on that occasion they didn't say anything but when we went in this time she specifically asked for house wine. It was their previous experience that prompted us to check the bill.
Maybe they need to look at how specials are shown on the bill. Like others on here we like Shaka very much - the staff, the ambience, the food and the setting.
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I think it was a sad day when I first saw waiters walking around Fethiye prom with electric terminals in their hand, and itemised printed bills at the end of your meal. These things are probably the reason that there are more mistakes on bills than with a man with a pen and a brain, and with far less charm.
We should return to the old days :)
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"We should return to the old days."
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Yes, when Efes was 1,500,000lira a bottle and the Wifi was a term of endearment for the female of the Scottish species.
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Exactly!
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I think it was a sad day when I first saw waiters walking around Fethiye prom with electric terminals in their hand, and itemised printed bills at the end of your meal. These things are probably the reason that there are more mistakes on bills than with a man with a pen and a brain, and with far less charm.
We should return to the old days :)
Yes I think you are probably right.
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Wether it was a mistake or a deliberate rip off almost seems irrelevant compared to the fact that the owner does not see customers being over charged as an actual problem.
Such an attitude surely tells you all you need to know about the lottery of how much you will be charged were you to use this establishment
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I think he saw the fact that the problem was addressed for the customer as meaning that there is now no problem in terms of overcharging (in their specific case). I'm sure he can't wait to get back and sort out that bloody till.
My point is that people tend not to check electronic bills as much as hand written ones and tend to take them as gospel, both staff and customer - and of course they are only as accurate as the data inputted.
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I never checked my bills in Fethiye for many years, always accepting the figure written on the back. I always check nowadays though and it never ceases to amaze me how often they are wrong! And never to my benefit which is strange!
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All the above being said,Shaka is still a step forward.
I'm sure if our point could be made and understood to the owner,
He will do the right thing and improve billing.
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The point has been made, and understood by the owner.
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Just back from Shaka.
The food. the service and the background music was as good as always.
I checked the bill carefully and had to ask for CBF discount to be deducted.... it was done so immediately.
No complaints from me tonight.
It was a good night.
This is just my way of saying that this is a good restaurant but the owner should not ignore the problems raised earlier on this thread.
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CBF discount? What's this?
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http://www.calis-beach.co.uk/forum/calis_bar_and_restaurant_questions_and_discussions/winter_discount_shaka_49718.0.html :)
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Thank you, Keith. Unfortunately cannot avail ourselves of this, not in Fethiye until April.
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Me and my wife ate there on saturday evening.The food and service were excellent as was the live music which was a mix of turkish and english songs.This is the third time we have eaten at shaka and have never had reason to complain.I am sure that mistakes will and do happen but as long as they are resolved at the time to a satisfactory end I do not feel that its necessary to call anyone rip off merchants.There are plenty of places that when a problem is pointed out to them with the bill or a meal they get defensive,rude and angry.These places deserve the title or rip off expert.
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really looking forward to trying this place :) Is there live music on in the week or just weekends?
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Well there was live music on Valentines night, a young man with a guitar which was excellent. The food was also very good as was service. We had a special and lovely evening.
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perhaps with it being early season it will just be saturdays until it gets busier.Thank you
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Hi, we went again tonight (midweek) and there was live music. A very good soloist musician 'James Blunt' style. Once again we had a superb meal with friendly and polite service.