Calis Beach and Fethiye Turkey Discussion Forum
Calis Beach Forum => Expat & Property Owners Q and A Forum => Topic started by: teetee on February 20, 2013, 11:04:38 AM
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Morning All,
Has anyone heard from Engin lately as I have been trying to get a response to a number of emails recently. He came very quickly to look at our apartments in October 2012 as they both needed some work, mainly due to the poor workmanship we were left with by Hanel House...............yes I know don't get started on that subject!!
I have been chasing a quote since with little luck as I want the work done before the start of the season. As he come highly recommended from CFB and also others on our complex I am a little disappointed to have had no response both after his visit and since.
And before it is pointed out, I do understand that getting everyones work done before the start of the season means that he is a busy man!!
I know he had health issues last year so any info would be appreicated.
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I've sent him a text message for you.
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I usually have to ring or text him if I want to get hold of him - if you want his phone number let me know and I will send a pm
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KKOB
Many thanks.
Phil5257 and too you. Does the number end in 5189 if not then the correct one would be appreciated.
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Engin is on Facebook, so you can message him there. I have just spoken to his this afternoon.
He is getitng lots of emails and is very busy, but I am sure he will be in touch.. Don't worry.
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Hi Jacqui
Thanks for the info I'm not overly worried just want a quote as it's only been 4 months!!!
I will wait to hear from him though.
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That is the correct number for him
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Interestingly I logged on to the Forum today to ask the very same initial question. Engin manages my property, but, despite his website saying that he will send 'regular reports' after fortnightly visits, we have heard from him since we left at the end of October - which includes not responding to my emails.
Glad you've managed to contact him Jacqui, and that he is ok, but I do wish he'd answer emails!
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Yes, it always surprises me how well respected he is on here because we had the same experience with him last year. Came to give us a quote in August and after countless emails and phone calls we never got our quote and gave up. That seems to be the experience of so many people. Especially worrying that it happens when he manages your property. I'm sure his workmanship is really good, everyone says so. Maybe it's worth the wait and uncertainty. ???
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Well after trying the numbers that I have and those additional that I have been given I have had no luck in getting hold of the elusive Engin. I have phoned sent text and emailed since my first post about this and have had no luck.
The nearest I have got so far is a helpful Turkish man on the number which is on facebook telling me as best he could that he wasn't there!
One other thing is I do appreciate that this time of year is busy as people are having work done in preparation for there visits when the start in earnest in a few months.
I will wait a little longer you never know :) :)
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Why not just message him on Facebook, he posts quite a lot on there and I am sure you will get an answer. I usually catch him on Facebook, in fact, last week He was on the same time as me and I had a "live" chat with him. Facebook name Engin Fersiz ;)
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Perhaps this explains why so many people cannot contact him through 'normal' channels . I had the same experience myself last year.
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Update ---- I took Jacqui's advice and sent him as message on Facebook. I am not sure if it was this that generated a response but he did text me Friday evening and we have made some arrangements for this week. Hopefully, this will lead to a quote and getting the work carried out.
For those interested in how things proceed I will update on progress as a guide for those others who may want to use his services in the future.
After so many glowing references I am looking forward to a positive result to this and recommending him to others.
For all those who have offered advice many thanks.
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Hi Teetee, Glad you have heard from Engin. He is in demand because he does very good work. I have seen people complaining about getting in touch, but no complaints about the standard of work he produces.
We got a totally new kitchen with a breakfast bar and Engin explained the best way to fit it was to move the kitchen window to another wall. This was all done and we were extremely pleased with it. The space where the window was has been covered with Turkish tiles which are really nice and something we would not have thought of.
(http://s8.postimage.org/e1cv73j5t/kitchen.jpg) (http://postimage.org/image/e1cv73j5t/)
(http://s21.postimage.org/mqxtfruib/kitchen3.jpg) (http://postimage.org/image/mqxtfruib/)
(http://s23.postimage.org/bh1f9txzb/tiles2.jpg) (http://postimage.org/image/bh1f9txzb/)
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We can also vouch for the quality if his work - and after sales too.
We can also vouch for the fact he is sometimes hard to get hold of.
It's usually worth the wait though. He did a fantastic job on both our kitchen and on turning the bathroom into a wet room.
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Hi Jacqui, Stoop
Thanks for the continued messages with a positive twist. Must say the kitchen etc look really good and look forward to this kind of work being carried out.
Now I have Engin I will not be letting him go ;) ;) and in case I haven't mentioned it before my only issue was contact of lack of.
Will still keep you all posted with positive feedback, hopefully!!
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(http://i7.photobucket.com/albums/y275/stoopo/17BB16D3-0F28-4F05-B520-E7ABDB6A9EFA-331-000001065EE03AB2.jpg)
(http://i7.photobucket.com/albums/y275/stoopo/E81309C8-AAAB-4A7F-9CF1-409480B296BD-331-000001065E514F62.jpg)
Included new window, boiler moved into loft, new shower and vanity unit.
Much much better than we had before.
Except just noticed someone stole our shower head ;)
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Well as promised an update.
Managed to get in touch with Engin as mentioned before we agreed he would collect keys from our maintenance comapny week before last, have not heard back at all although I have sent a message on facebook, text & email. Still no response will wait a bit longer.
Like the look of the work you have had done Stoop.
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Engin has just rung me and also emailed me 27 photos of my property today (as he manages it). Not too many problems over the winter - so that's comforting! He is having problems with with the cabling near his offices, so he says that if anyone wants to get in touch with him, use his mobile phone number and he will respond.
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I had a texty from him this afternoon and should be in touch with him tomorrow............wow at last I might get the things done before we go out in May hipeeeeeeeeeeeee
Will keep this thread updated for those interested in this little saga :) :)
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Without going in to details and apart from my earlier issues all I can say is disappointed and not a recommendation. >:( :(
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Our dealings with Engin in the beginning were really good....but then when we were not happy- some how it became our fault.....maybe we dared to question the decisions HE made about our property!
The work he did our roof was good -not cheap but good.
Property management -first year good- next two years poor.
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I think it is a shame for him as he has had quite a bit of praise from people on here. Maybe we were caught when things were on a downwards spiral, which is a shame as we approached him from reports on CBF..... :(
I will start the search for an alternative for when I need additional work done in the future.
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Just an update on FPS from a Scandinavian owner on our complex mailed to other owners.
"Don't use Fethiye Property services! Not reliable"
"Paid them to paint our white balcony in april. Should be done late april/early may. Called them 25-30 times. No answer. Now we are here again, middle august. No paint... And impossible to reach on phone..."
A pattern seems to be developing here :( >:(
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I think Engins opening a office on Gunlukbasi main sreet just oppisite the football pitch
as a sign as gone up with Fethiye property services name on it.
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The office has been open for over a year now. Best time to catch him in the office is usually late afternoon.
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Just an update on FPS from a Scandinavian owner on our complex mailed to other owners.
"Don't use Fethiye Property services! Not reliable"
"Paid them to paint our white balcony in april. Should be done late april/early may. Called them 25-30 times. No answer. Now we are here again, middle august. No paint... And impossible to reach on phone..."
A pattern seems to be developing here :( >:(
A pattern that has become very common in the Fethiye area for many trades - they start out as super enthusiastic, promising (and often delivering) the earth at reasonable prices.
They tend to be promoted by their little band of ex-pat chums and acquaintances who tell all and sundry what a good guy/girl they are and how honest & hardworking they are.
Everything is rosy in the garden. Lots of business for the fortunate chap/chapess, and warm glows of chumfullness amongst their online supporters who bask in the reflected glory of their protege.
Then the cracks start to appear. Missed appointments, jobs not done, emails ignored - "Oh dont worry, he's really busy just now" or "he's having problems with his email" - is the cry. Well you can phuck right off because I'm also really busy and if I've got a problem with my email I fix it. What I don't want to have to do is run around trying to contact some tradesman - "but you can chat to him on Facebook" well phuck me, so instead of replying to my emails about various bits of work he's chatting to a bunch of ex-pats on Facebook?
Its a shame about FPS - as a person, I like Engin, he's a nice guy. Unfortunately the cracks started to appear a long time ago, despite the protestations of some on here, and now I certainly wouldn't recommend them for any job. I wont go into specifics, and there's a few, but if anyone is interested feel free to PM me.
JF
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JF my thoughts exactly, only I was a little to shy to make those most valid points about the glowing online reports ;)
Although I must say that one of the recommendations for a tradesman on here was spot on, but I have to say it all depends on who is making the recommendation as far as I can see.
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Still waiting for my patio quote from 2012
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Tetee
I have explained you on the telephone and when you were here as well, your problems are because of your builder. ( I do not want to write your builder’s company name! )
They have used poor quality felt for your roof and it doesn’t save your roof and it causing problems. I have told you if you want a good job you must use membrane, not cheap quality felt. But you said to me, do the repairs, doing all roof would cost too much money!
Some of your damp problems are because of the silicones around the windows and we silicone all of them.
One of your damp problem next to kitchen was because of your management company. They had been left the balcony door open all winter and rain water was in because of wind and it cause damp on your wall. We have painted this area as well.
There was not any flashing between pergola and wall at your pergola at the front and we put Sika product there.
You told me there was some damp around roof balcony door. I have explained and showed you when you were here, It is because of gap under the door. Your builder’s staff just put a white plastic and silicon around it to cover. After years silicones got old and let water in. I have told you doing same job was not sort your problem out. You must put marble or change the door with real sizes. But you said it is too much Money to change!
If you did not understand any of explanation I told you when you were here why did not you ask me again? I told you problems started because of Your builder’s staff who did the job at the beginning. Everybody knows in this forum your builder’s building quality!!!
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You put a comment about your Scandinavian neighbour.
Have you ever asked him, did he ever meet with me?
Have you ever asked him did he give me any job?
Have you ever asked him did he give me any money for any job?
I am so sorry but you do not know anything about the story but you wrote a bad comment here which I can never accept !!!
Story is:
I had a call from a painter. He said there was a man wanted to give him a job and wanted my help about the translation. I said ok, and did translation between them. I do not know what kind of job your neighbour gave him and I do not know total price they negotiate.
Around one month later I got a call from your Scandinavian neighbour and he said some of the parts were not painted. I told him I could phone that painter back and told him to finish the job or I could give your neighbour painter’s mobile number. But he said he does not know Turkish. I said OK to him and I rang the painter and remained him that job.
If the painter did not go there to finish the job, is it my mistake?
After this explanation can anyone tell me what can i do more than these for Tetee?
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John F
It is good the hear from you by forum.
I have managed your apartment in the karagözler more than one year and you or other owners did not have any problems about my services! Apartment had been cleaned before guests arrived, transfers had been done on time!!!
Beginning of the summer season I met with two other owners in the apartment and told them politely I had health problems and I was not sure to go on managing your property. They said ok and they understood me.
You paid only for karagozler apartment but I help you about your another house in paspatur. I did several works for your tenants and I did not tell to you any of these!!!
I helped your tenants about electric meter, aircon, hop & fire for free. I did not want them to cause you problem while you were away from Fethiye !!!
They left the house like a mess. This was the time when my health problems started about my back. And I have told you on the phone my health problem and you said to me you understood me.
I have several times stopped my work and went your house to opened the door and showed your house to potential buyers. I did these to help you. At the end one of your friend wanted to key and she still has the key.
So, can you tell me what I did wrong?
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I believe I did successful jobs last 6 years to all my customers. I never said my works were finished after jobs done. I am still helping my previous customers about lots of their questions or needs. I am so happy to help anybody who needs.
I respect everybody’s good or bad ideas about me and my work. I am doing work from 6 years and I want to do more jobs in the future. I am improving myself with listening people.
So sorry from moderators and site owner, if I am doing advertisement with the answer.
Engin Fersiz
Managing Director
Fethiye Property Services
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I have managed your apartment in the karagözler more than one year and you or other owners did not have any problems about my services! Apartment had been cleaned before guests arrived, transfers had been done on time!!!
Beginning of the summer season I met with two other owners in the apartment and told them politely I had health problems and I was not sure to go on managing your property. They said ok and they understood me.
Ok Engin, you were supposed to check the apartment every fortnight over the winter - how many times did you do it? Not often I can tell you else there wouldn't have been the build up of pine needles on the rear terrace. The consequence of that is that the drains eventually blocked, the terrace flooded and the water flowed down and damaged the downstairs neighbours property. Same with the small leak in the roof - it should have beem picked up and repaired immediately.
Regular inspections, which you were contracted to do - and paid in advance for - would have prevented at least one of these becoming an issue. In fact I was there when you were hired and the issue of the pine needles was mentioned and you said you understood. Obviously not.
Maybe you could explain exactly what you did for your maintenance fee, other than arrange a couple of transfers and organise a cleaner?
You lost out on transfer business because you didn't reply to emails - I'm aware of at least one occasion where emails regarding cleaning and transfers elicited no reply, I'm sure if I speak to the girls there are others.
When you were there in June it had already been decided (several months previously) that you were being sacked from looking after the Karagozler apartment - neither Suze nor Sarah could be bothered getting into any dispute and put it down to experience.
On the basis that you didn't do as you were contracted to do, have you considered refunding the maintenance charge for last winter?
You paid only for karagozler apartment but I help you about your another house in paspatur. I did several works for your tenants and I did not tell to you any of these!!!
I helped your tenants about electric meter, aircon, hop & fire for free. I did not want them to cause you problem while you were away from Fethiye !!!
They left the house like a mess. This was the time when my health problems started about my back. And I have told you on the phone my health problem and you said to me you understood me.
I have several times stopped my work and went your house to opened the door and showed your house to potential buyers. I did these to help you. At the end one of your friend wanted to key and she still has the key.
"for free" - I have never asked you to do anything for free, far from it. I told you that any work you had to do at the Paspatur would be paid when either Suze or I were over. I did ask previously about transfering money over to you, but you refused as you only want cash.
We spoke on the 27th January and you agreed to do the exit for the tenants and carry out any work needed to put the property on the market. I told you that you would be paid when one of us was over in the spring and you were happy with that and said you'd send photographs of what needed done.
I chased you several times by email and SMS and by 29th June the work had still not been done. I actually spoke to you on the phone when you were up at the apartment in Karagozler and again you said "no problem, no problem". Well, it obviously was a problem because you still didn't do the work. I'd given Suze the money to pay you for the work on the Paspatur house, but as you hadn't done it, you didn't get it.
At no time did I give you permission to show that property to anyone. In fact you had no right to show to any prospective buyer before carrying out the work I'd asked you to do, almost six months previously. By doing so you effectively lost us at least one potential buyer.
The competition for the foreigners cash is fierce in the Fethiye area, and while you may have provided good service in the past, you certainly haven't recently.
Incidentally, I sent you an email detailing my concerns at the start of July to which I received no reply. I also seem to remember last year we went through the same rigmarole where you didn't get back to me about work we wanted done until I posted on here. Service as normal then...
JF
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If you ever checked my web site, you can easly see there is no property management page from beginning of 2013. I have keys from my customers who i am doing pool and garden maintenance. I keep the keys for emergencies.
Ok Engin, you were supposed to check the apartment every fortnight over the winter - how many times did you do it? Not often I can tell you else there wouldn't have been the build up of pine needles on the rear terrace. The consequence of that is that the drains eventually blocked, the terrace flooded and the water flowed down and damaged the downstairs neighbours property. Same with the small leak in the roof - it should have beem picked up and repaired immediately.
Your roof space is full up other apartment owners materials, how can i go up to roof? I told you last year to talk it with the chairman i do not know you talk or not.
You lost out on transfer business because you didn't reply to emails - I'm aware of at least one occasion where emails regarding cleaning and transfers elicited no reply, I'm sure if I speak to the girls there are others.
I did not lost transfer business because i only do transfers to my friends like you for help. Who i am passing guest informations for transfers works for Lagoon Travel. People choose him because he has people carrier which is registered to Association of Turkish Travel Agencies and he does the job affordable.
In your paspatur house a turkish man and a English woman stayed. The man said they argue and they leave. The Turkish man gave me the key late after lots of telefon calls in front of the big migros. I told this to you as well.
I did not have any email from you in July, i am so sorry. If I had an email, I prefer to phone you as before. I told you this and you know, my writing English is not good. Because of this I can not write all in my brain about this forum topic as well.
Problem is not my services John, problem is I have stopped to work for you.
After helping you when you need in the past, i still does not know what i did wrong.
You can recommend me or not, but i will still go on the work for who needs help.
Because you are English, you are right!
Because English is your native language, you can write what you want easly. I am sorry but my writing English is this much.
All the best, John and thank you to teach me one more thing in my business.
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Engin, you've written at total of 9 posts on this forum and 5 of them have been long posts in defence of yourself and your company. I don't think anyone is complaining about the quality of your workmanship when you actually do it. Or indeed complaining because you've been ill. It's all about your communication. You English is very good. I know you don't like replying to emails but you're capable of replying on here and chatting on Facebook so you can do it. If you'd really rather not, then reply to emails with a telephone call. Use Skype if it's too expensive. Communication is all. People can cope with enormous amounts of inconvenience if they know what's going on.
Incidentally, insulting the English is probably not the best way to get customers.
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Engin, strange how none of what has been put as a reply is related to any of my comments.
I neither have the will of time to answer what you have put but I will state that you did come and take pictures and discuss rectifying a few issues in October 2012. I had to chase on a number of occasions on CBF ans via facebook as recommended on here to elicit any response and that was not until from what I recall March/April 2013.
Eventually we did speak and you promised to complete the work discussed. I never got a proper quote and in May had to chase to get the work we had agreed on carried out when we were over.
Issues with the quality of work by the builder who I am happy to name as Hanel House are separate to what we are talking about and I find it hard to see how your initial diagnosis of the issues changed between October 2012 and May 2013.
My comments are not made to cause a big issue just to inform others of my experiences and that of a neighbour who I am sure would have know who he was dealing with.
I did not mention the mess left behind or also the broken Mosaic candle holder which we cleaned up, the guy who broke it just shrugged and walked off, did I mention this before, NO as I had no intention of making this a personal crusade of petty.
Finally, and on reflection if the amount of time and energy you have spent replying on here was mirrored when dealing with potential and new clients there would be no communications issues in the first place ;)
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Engin, strange how none of what has been put as a reply is related to any of my comments.
I neither have the will of time to answer what you have put but I will state that you did come and take pictures and discuss rectifying a few issues in October 2012. I had to chase on a number of occasions on CBF ans via facebook as recommended on here to elicit any response and that was not until from what I recall March/April 2013.
Eventually we did speak and you promised to complete the work discussed. I never got a proper quote and in May had to chase to get the work we had agreed on carried out when we were over.
Issues with the quality of work by the builder who I am happy to name as Hanel House are separate to what we are talking about and I find it hard to see how your initial diagnosis of the issues changed between October 2012 and May 2013.
My comments are not made to cause a big issue just to inform others of my experiences and that of a neighbour who I am sure would have know who he was dealing with.
I did not mention the mess left behind or also the broken Mosaic candle holder which we cleaned up, the guy who broke it just shrugged and walked off, did I mention this before, NO as I had no intention of making this a personal crusade of petty.
Finally, and on reflection if the amount of time and energy you have spent replying on here was mirrored when dealing with potential and new clients there would be no communications issues in the first place ;)
Just read through my earlier posts and am even more confused about the reply/speech which has been made