Calis Beach and Fethiye Turkey Discussion Forum
General Topics => The Debating Chamber => Topic started by: Jacqui Harvey on May 03, 2013, 22:28:19 PM
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Whenever I go into my RSB Branch I always note there are only ever 2 to 3 tellers at the desks.
I used to walk past and go to the business counters. A while ago, a new rule came into force that the business desks would be closed at lunchtimes. I thought this strange as I am sure a lot of business used the counters then.
I went into my branch yesterday and walked down to the business counter and was quickly told the business counters where now permanently closed. I was amazed.
This new rule means that people waiting to see a teller will now have to queue with business people paying in money. I have seen these transactions, bags of money have to be counted and coins weighed and each bag has to be noted by the teller. This takes a long time. So, with a maximum of three tellers serving everyone I can foresee huge queues at my branch of RSB.
No wonder RBS are now going into profit they are just cutting services to suit themselves and not consulting their customers. What a shower.
Be warned if you are with RBS this new move will probably be nationwide. >:( :o
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Jacqui - may I ask - could a non business customer use the business counter.
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The business counters are closed now John :D
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I meant previously.
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Yes, but, it would not be that good as if someone was paying it, you could have a long wait. I only paid in cheques and sometimes would hop over from the business counter if there where people paying at the two counters.
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R B S
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So previously, there could be 15 non business people patiently waiting at lunch time because that's the only time they can fit in their visit to the bank, and someone else can walk in and go and be served at a special counter.
Perhaps RBS have consulted the 15 people in the non-business queue and asked their view.
By that logic supermarkets should have special check-outs for people with huge trolleys.
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That was the reason they had the business counter( and they ony had two tellers, and usually only one counter was being used, ) because of people with huge bags of money that all had to be counted. I have been in a queue behind people paying in and it takes ages, so it's always better to have the business counter to service these people so they don't hold up the normal queues. Also the business counter was the one that would change or pay out English Notes.
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I don't bank with RBS but had reason to call in to ask about something. They have an enquiries desk as you walk in, and the tellers are further towards the back from that. There was a seat behind the enquiries but no human. I stood waiting for 5 minutes (incredible for me) and two members of staff walked right past me without a word, and I was in full view of another member of staff who was in a side office. He looked at me several times but never once thought "perhaps I could go and see what that guy needs".
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Jacqui it seems to me that you, as a business owner, think you have the right to queue jump other bone fide RSB customers who do not have their own businesses. This reinforces many earlier impressions that I have had that you are the biggest SNOB on CB :(
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Taxi !
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Well business accounts probably have higher charges to pay? Also this must now demonstrate to people why they had it in the first place if they now have to queue behind business clients for 10-15 minutes. Most normal transactions are carried out very quickly. I don't think it was a privilege it was a consideration for general customers to avoid lengthy queues. I expect these customers on lunch hours will soon be begging for their return. Kenkay, I'm guessing your comment to Jacqui was tongue in cheek?
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2 queues works for my logic. Our bank has a number thingy telling you which cashire is free. Provided that if there was no business customers that that teller took people from the non business queue and vise versa I would not be bothered.
The reality is that there would probably be a big queue and one teller filing his/ner nails like airport business check ins.
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Jacqui it seems to me that you, as a business owner, think you have the right to queue jump other bone fide RSB customers who do not have their own businesses. This reinforces many earlier impressions that I have had that you are the biggest SNOB on CB :(
I don't want to jump any queues and as we also are bona fide account holders, when I bank for our joint account I use the none business tellers desks. I was trying to point out that now the business desks have gone, we will all suffer as just one queue for business and non business customers is going to cause really big queues and quite a few angry people.
So, how on earth does that make me a queue jumper or a snob? Please do not feel inferior to me, I am quite nice really. ;) Why be so unpleasant, this is a lovely forum perhaps we can keep it that way :D
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A very diplomatic and pleasant reply Jacqui.
Like many others I have been in queues behind people paying in large sums of cash - this takes ages. I totally agree that it makes sense to have a separate paying in area, as long as they take other customers if the flow demands it.
What's your problem Kenkay?
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Well said Jacqui
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Maybe the business counters were closed due to the number of non business customers jumping the normal queue to get priority when they should have remained patiently behind those who were in the right line?
So in essence there were in fact only ever queues for "any" customer as opposed to the right & proper service level being offered to their business customers (who obviously earn them more money) & who no doubt complained about certain individuals believing they have a right to jump the queue for their own personal gain.
Just a thought...
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Time for a little light relief perhaps (poor quality I'm afraid)
http://www.youtube.com/watch?v=u_n7ugovApo
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Can't see Jacqui in that queue, H , she's perhaps in the other one !! ;) ;) (sorry Jacqui)
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Supercabby, Although as a business customer you could take one or two cheques to the non business counter, they would not allow people with bags full of money to use the non-business because it held up the non-business customers. If someone tried to use the non-business for a bag pay in, they were told to use the business counter. I also have never seen a non-business customer trying to use the business counter as there are only two stations and only every one teller and it always had a queue of people with bags of money. So, in essence there would be no point for
a non-busness customer to use the business counter, unless they wanted to get English Money.
Thanks "H" a little light relief is what was called for... Great film.. ;D
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Further light relief, please watch :D
http://www.youtube.com/watch?v=i_0qTmQOpOA
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Excellent ;D
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Good stuff.
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Am starting this off again...quick find another you tube clip lol ;)
But I used to work for Natwest, who've been part of the RBS group for years now. They always had business customers paying in with non-business customers and the queues were pretty bad, so Jackie has a point.
Having said that, if RBS has any sense they will get extra cashiers to cover the busiest times like the lunch period. Natwest did used to do that (don't know if they still do) and to do that they used to make us eat lunch at 10 o' clock in the morning lol But there were still long queues at lunchtimes... : :)
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I use Bank of Scotland for my business banking and do most things online so know little of their branch. When I do have to call in it drives me absolutely mad because they start doing what you ask, then ALWAYS pipe up with "so what have you got planned for the rest of the day" or "what's this - a day off?".
I wish they'd just do what they are paid to do and stop asking questions. It's none of their business and they couldn't care less anyway :D
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"so what have you got planned for the rest of the day" or "what's this - a day off?".
or
"is there anything else I can do for you today?" - eh no, I would have said !
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I bank with First Direct so have to use HSBC for paying in etc.
There are no staff on show inside, just machines. Humans do exist but down the back and upstairs.
The paying in machines never accept all the notes I have - even one folded corner, even if it is millimetres causes it's rejection and I have to either straighten it out or if that fails I always have to find a human to change it/them.
Strangely the machine they came out of in the first place never has a problem with them.