Calis Beach and Fethiye Turkey Discussion Forum
Flights, Airlines and Airports => Flights to Dalaman and Turkey, Airlines and Airports => Topic started by: bewva on May 13, 2013, 22:34:41 PM
-
I have just booked 3 flights Dalaman to Manchester for 24th August with Monarch.
By mistake I booked the 02:00 flight instead of the 22:00.
What are my chances of changing the flight tomorrow without a £35 each admin charge?
Has anyone had any luck with Monarch customer services?
-
No experience of Monarch bewva.
I wish you the very best of luck but................
-
I was lucky with Thomas Cook before Bewva I spelt our surname wrong as did not have my glasses on, I phoned as soon as I could and did not get charged, don't know about Monarch though, as you have booked three flights with them they may be ok to deal with good luck really hope you do not get charged...
-
Fund them retry good last year when I messed up my Tesco vouchers.
-
Well I rang first thing this morning and laid on the charm (doesnt come easy). ;)
Nice chap on the phone said as it was a mistake rather than a change of circumstances he would waive the fee as I had phoned so soon after booking. :)
Well done Monarch.
-
Blimey that's another airline related surprise.
Well done Monarch indeed :)
-
Thumbs up for Monarch!
-
Great news and well done Monarch. On the subject of Monarch I saw a fantastic deal on Monarch flight to Dalaman (one way) so decided to book it. When I went onto their site the price was £45 more expensive than advertised on Skyscanner. I thought that everyone had to show their prices including taxes etc., not so Monarch. TC & Co advertise their prices inc. taxes etc.
-
I've had the same and think it is more down to these third party flight websites not updating rather than not adding the taxes and extras.
-
I made a error of name spelling 2 years back with monarch ...contacted them immediately and they were very helpful and did not charge .
-
I hadn't realised they fly out of both Gatwick and Luton so back when I booked the flights for our trip in a couple of weeks' time I inadvertently booked to fly out from Gatwick and back to Luton. I didn't realise for weeks but when I phoned them they realised it was an honest mistake and bent over backwards to help. The system wouldn't let them change it without charging me so the guy said he'd call back. I didn't know what he could do to help but he called back as promised saying that he'd discovered they'd overcharged me in the first place for the excess baggage we're bringing. (Still not sure whether it was true or not and didn't like to ask...) We ended up making the change and getting a little money back!! Great service.
;D
-
My son managed to book his flight to Dalaman and his flight home from Antalya on the same day. Rang them next morning and it was changed at no cost. That was with one of the third party booking companies.
Great result from Monarch though :)
-
We had a problem with Monarch last year, when we returned to UK we complained and eventually got a refund, however, 2 weeks later we got another call from them saying sorry but they cannot refund in this instance, Gordon took great delight informing them he had got his refund 2 weeks earlier ;D