Calis Beach and Fethiye Turkey Discussion Forum
Other Local Resorts & Areas => Fethiye Turkey Discussion Forum => Topic started by: Rosy on July 10, 2013, 07:51:45 AM
-
Is anyone else having difficulties with them? My daughter bought an engagement ring, a Tissott watch and two wedding rings from them, Her first problem was wanting a yellow gold engagement ring in the same design as the white gold. They very helpfully said they could change it for the gold she wanted. She was delighted and agreed, this they did whilst we drank endless chi and she was pleased with the result. Next the diamond from her ring fell out and was put back in by an English jeweler who said it was so poorly crafted it was a wonder it made it out of the shop, without falling apart.Then we had problems with all the sophisticated functions of the Tissott watch which was sent back to the factory and repaired, we thought properly at the time. Following on from this saga she went back to Infinity to choose her wedding rings and so far so good no problems! I guess not much can go wrong with wedding bands.But whilst there they did the let's clean your ring to make it look like new, well they certainly succeeded as when they brought it back from cleaning it had magically changed from yellow gold to white gold, so clearly not a copy of the original ring but simply gold painted to look like gold on the original one!!!!!
However the wonderful AND expensive Tissott watch again developed problems which required sending it back to the Tissott factory 5 weeks again. Despite numerous phone calls, an e mail which claimed to respond in 24 hours (and did not) and visits to the shop they are no nearer to returning the watch repaired, although they keep claiming it will only take a day or two to be sorted each time we harras them.
This is not a cheap jewelers, they claim to be the best and to give good service. All we can say is buyer beware and advise that you visit other shops which are aimed at giving good service as so many do, rather than go to the shop that caters mainly for tourists and are blatantly disinterested once they have sold the goods.
-
I was sorry to hear of your problems Rosy.
We have used Infinity in Olu deniz for many years now and have never had a problem.
-
we are very patient people who rarely complain, but as you can see from the saga enough is enough. Have managed to get through twice on the phone today, first call asked me to phone again as 9am is too early, then when I finally got back to them he promised to reply in the next 10mins but guess what................. no response. I can understand why people get irate. They wont be getting recommendations from us in the future.
-
Go in and demand to speak with Civan the owner!
-
not the first shop to miraculously change the colour of a ring from yellow to white and vice verse. A friend has this problem every year she goes out, yet she still insists they are correct in the lies and excuses they tell, so I give up.
I am now very careful if I buy jewellery in Turkey and tend to stick with costume out there.
-
My understanding has always been that there is no such thing as white gold. Gold is yellow and to obtain rose coloured gold it is mixed with an alloy - the same with white gold which is quite often rhodium plated to enhance the white effect.
http://www.18carat.co.uk/whatiswhitegold.html
-
Because the stories change each time we get a response, I have managed to anger the staff by asking who is telling the truth them or Tissot. I have asked that they send the watch back today without repair by courier and we will take it to UK and get a reputable company to sort it. We are also in contact with Tissot headquarters in Switzerland by e mail as this issue is giving their company a bad name. I have told them that I will go into their shop on Saturday to collect the watch which should be here if their latest estimate of two days via Courier service is a correct one. They are aware that I have commented on CBF and will be putting their response on here. We gave them the go ahead to get it repaired at our cost on 12th June and was given a 3 - 5 day estimate for completion of work. It is now 10th July so think it is reasonable for a resolution/return of the goods. a.s.a.p. Still waiting for a response from the e mail on their contact page of their website which states a response will be given in 24 hours ( 48 hours later). They take no responsibility as they say they are only agents for Tissot, my advice is do not buy this make of watch from them as they cannot guarantee after sales service if things do not work out.
-
That's such a shame as infinity used to be one of the best and honest places to buy in Fethiye area. 10 years ago we bought from them, from the OLu Deniz store a 7 diamond eternity ring and my Tissot watch, both I am still wearing to this day. The watch has just had it's 3rd battery put in and has never needed any repairs, the eternity ring has been cleaned a few times but still looks perfect.
It's a real shame when "customer service" lets a good place down especially as in some businesses over there they will bend over backwards to put right a mistake..
-
I have bought from a local jeweller in Fethiye for over 20 years and never had a problem.
I prefer the smaller shops.
To be fair it is not their fault the Tissot watch is faulty but their customer service appears to be dire.
Too many places nowadays only interested in sales.
-
Another waste of time. Called into Infinity to collect the watch unrepaired as requested. We have contacted Tissot in Switzerland who are trying their best to resolve this issue. In order to do this they require the repair Number and/or model number, Infinity say they do not have this information???? If not ,why not? It was supposed to be sent via courier on Wednesday from Istanbul with an expected delivery date Friday, gave them until Saturday to allow an extra day to be delivered. We did not get any helpful service, and have reached the stage of becoming angry with their cavalier attitude towards us. Tissot on the other hand want to provide customer satisfaction and are eager to sort this amicably. Never again will we, or our guests, buy from Infinity they are eager to take your money but clearly have no interest after that. Infinity state that they are just agents for Tissot, and as such it has taken them weeks to get any response from Tissot, whereas one e mail to them from us resulted in a positive response. Hopefully it will get sorted via the professional Swiss company, if left to Infinity we will still be waiting for action at Christmas.!
-
It couldn't possibly be that it's a hooky Tissot they sold you?....it does happen even in the better places !
-
I thought that might be part of the problem too
-
My wife bought a Tissot watch from Ernest Jones here in the UK. it was £350. On the next visit to Turkey, we went on one of those excursions where they include a visit to a large jewellery store. Identical watch was for sale there at £500. Only three months after my wife purchased it. Im feeling there are no bargains in Turkey anymore, just the hassle remains.
ps I am sorry to here of your problems and I hope everything will turn out ok.
-
There are surely lots of imported items that are more expensive in Turkey than the UK e.g. a bottle of Jack Daniels.
-
it is our fear too that it might be a hooky watch, hopefully not. Still clinging on to the belief that they are just disinterested people once they have got your money. Tissott wont be impressed if this establishment is selling fake gear in their name. They are chasing this up so hopefully there will be a result soon. Interestingly Infinity do not give receipts when they send your stuff away for repair. They tell you there is no need they will oversee everything and it will be quickly sorted.........oh Yeh???? >:(
-
The saga has ended, but what a debacle it has been. Only this morning when I phoned Infinity they were still none the wiser for knowing when it would be returned. They told us that they had spoken with Tissot in Istanbul and that the watch had been sent back on 11th July via UPS without repair as we had requested. I again phoned after 3pm, as requested, when they would know for certain what was happening, again they could not tell me, nor could they give me a reference number to track it for ourselves via UPS.
Then miracle of miracles, Pete got a call saying it had arrived and could he collect it, which he gladly did. Infinity now want me to put a full retraction of my comments on the forum, as they still say it is the fault of Tissot and UPS. and that they were blameless.
Tissot customer service have been extremely helpful throughout, responding instantly to e mails and requesting that we allow them the opportunity of ensuring that the watch was returned to us repaired. Which it has been, our son in law will be delighted. Why couldn't Infinity have got the same prompt response from Tissot that we did?
We are happy to get the watch back, very happy that it has been repaired, extremely glad that this saga has now ended, but not happy with the level of poor customer service we received from Infinity. They are good at selling you goods, but once they have are disinterested in what happens next.
Those of you that have Tissot watches can rest assured that Tissot customer service works extremely well
-
Directions to Fethiye Jewellers: To Infinity, and Beyond.