Calis Beach and Fethiye Turkey Discussion Forum

Calis Beach Forum => Calis Bar and Restaurant Questions and Discussions => Topic started by: mercury on May 13, 2015, 18:00:35 PM

Title: pines 15 percent surcharge
Post by: mercury on May 13, 2015, 18:00:35 PM
Just read in another forum that The Pines charged a customer an extra 15 per cent surcharge on their meal price.  Is it just Pines doing this? I read a post from Cenk that some restaurants were going to start charging and to watch your bills . Although the regulars are saying that they have never been given this extra charge??  Another case of conning a tourist?

Title: Re: pines 15 percent surcharge
Post by: snowtop on May 13, 2015, 18:28:42 PM
What is your reply Tuna?
Title: Re: pines 15 percent surcharge
Post by: kevin3 on May 13, 2015, 21:44:28 PM
Exchange rate greed.???      Brits can afford it.???       Vote with your feet.      Eat elsewhere, plenty of choice.       >:( >:(
Title: Re: pines 15 percent surcharge
Post by: nichola on May 13, 2015, 21:54:36 PM
Is it a service charge they added which if it was would be optional I would have thought and 10% is the normal tipping rate in Turkey.

I don't understand what Cenk said - restaurants were going to start charging what? Was this here on the forum Mercury.

Title: Re: pines 15 percent surcharge
Post by: Anne on May 13, 2015, 22:33:08 PM
Tuna runs our complex.  I will try to confirm yay or nay on this one soon
Title: Re: pines 15 percent surcharge
Post by: mercury on May 13, 2015, 22:39:56 PM
A long time ago Nichola... something to do with VAT being added on to bills.. This couple were in holiday and there wax 10per cent added to the bill but were then charged 15.... not one of the locals who use The Pines on a regular basus have ever paid anything other than what was in the menu...
Title: Re: pines 15 percent surcharge
Post by: nichola on May 13, 2015, 22:51:35 PM
I found the topic on the ex pat FB page - it was a service charge that was added at the Pines.

I wouldn't say that it is or would become normal to add the service charge to the bill around here and can't see many restaurants doing this. However although its a long time since I ate out in a UK restaurant I can remember having a service charge added to restaurant bills there.

I do know it is considered normal and accepted practice to tip for good service here and in the UK.
Title: Re: pines 15 percent surcharge
Post by: kawasakikid on May 14, 2015, 05:46:03 AM
A service charge (tip, gratuity or whatever you would like to call it) should not be automatically foisted on a customer, surely?

If a customer feels a tip is worthy because of excellent service, then it totally at their discretion to tip and for how much. In these circumstances, I aim for around 10%. To automatically add this service charge irrespective of the service received is, in my opinion, out of order and I would expect any amount that has been added on the bill, to be deducted.  When this tactic has previously happened to me, I demand that this is done.

In my experience, this method is used infrequently in the UK.  If it is mentioned on the menu board outside for instance, I will take my custom elsewhere.

I am constantly amazed that in this era of social media, restaurants and cafes continue to try and pull fast ones on their customers.  Word soon gets out.  They have shot themselves in the foot!

 
Title: Re: pines 15 percent surcharge
Post by: kenkay on May 14, 2015, 09:14:04 AM
Tuna runs our complex.  I will try to confirm yay or nay on this one soon
Hi Anne. If Tuna is trying to pull this stunt perhaps you should remind him that we all pay him our maintenance of a grand+ in sterling. Due to the extra lira he is getting maybe he should give us a discount of 15%.
Title: Re: pines 15 percent surcharge
Post by: kawasakikid on May 14, 2015, 09:35:52 AM
I can't help thinking that this is all shortsighted greed!
Title: Re: pines 15 percent surcharge
Post by: simpsons on May 14, 2015, 14:17:50 PM
What I have done in the past, in restaurants that add a service charge to the bill, is cross it out and put in the amount I think the service qualifies.
Title: Re: pines 15 percent surcharge
Post by: Steve A on May 14, 2015, 15:20:29 PM
Sounds fishy to me
Title: Re: pines 15 percent surcharge
Post by: Ian on May 14, 2015, 17:49:16 PM
I would reserve judgement until this is confirmed by others.
Title: Re: pines 15 percent surcharge
Post by: murattuna on May 15, 2015, 00:15:08 AM
Hi All ,
who is writing and reading this topic.
I have just read this message by chance ,while I am surfing between different pages and luckly Calis beach forum at the end .
I thought ,Oh people write something new abaout Pines'.
Then ,can not believe the things written on .
We are charging 15%  extra ,like some other restaurants bla bla .It is such an idiot idea to write here that ,I am charging extra 15% .
Please ,don't tell me , somewhere ,sometime ,somebody have seen ...etc .
Gossips .
I am running thE Pines' and the ex.Bati Cafe for five years and never try to rip my customers off,with any reason ,specially ,We have all the prices written in Our Menu clearly .
Sorry ,My answer may be a bit sharp ,but be fair and come ask me ,if we are doing this or not .Or the best ;come to the Pines' and have a meal  ,see with Your own eyes .
As a last word ;Everybody always wellcome with good food and reasonable prices at the Pines' .
Title: Re: pines 15 percent surcharge
Post by: snowtop on May 15, 2015, 04:57:01 AM
well said Tuna.
Title: Re: pines 15 percent surcharge
Post by: kawasakikid on May 15, 2015, 05:02:28 AM
Thank you Murattuna for explaining your position and killing another rumour dead.

If any restaurant does try and pull this stunt, I hope that people would refuse to pay any "service surcharge".
Title: pines 15 percent surcharge
Post by: Scunner on May 15, 2015, 08:01:01 AM
I think the story started on Facebook. As I tell my kids, don't believe everything you read on the Internet. And don't believe anything you read on Facebook.

Free iPad anyone?
Title: Re: pines 15 percent surcharge
Post by: Steve A on May 15, 2015, 08:14:08 AM
Well said
Title: Re: pines 15 percent surcharge
Post by: Hamlet on May 15, 2015, 08:21:19 AM
I think the story started on Facebook. As I tell my kids, don't believe everything you read on the Internet. And don't believe anything you read on Facebook.

Free iPad anyone?

I always believe everything I read on the Internet, why wouldn't I? ;(;(

When will my free iPad arrive?  :)
Title: Re: pines 15 percent surcharge
Post by: Scunner on May 15, 2015, 08:30:06 AM
Just after your $5000 from Bill Gates
Title: Re: pines 15 percent surcharge
Post by: Jacqui Harvey on May 15, 2015, 10:43:51 AM
Me too,, can hardly wait for all the tax rebates I will be receivng soon   :)
Title: Re: pines 15 percent surcharge
Post by: murattuna on May 15, 2015, 12:33:58 PM
and ,I have read the second post of Mercury for this topic ;
which says ,long time ago ,something related with V.A.T.This Anybody ,who does not know ,anything about the laws and tax .
You can not put V.A.T. underneath Your bills .Because ,like every shop else ,such like Migros or kipa etc..You must put down the prices ,which is ıncluded any tax in it .Other wise ,you are going to be fined by the goverment .I know this ,because I am a financial adviser and study management and law .