Calis Beach and Fethiye Turkey Discussion Forum
Calis Beach Forum => Calis Beach Questions and Information => Topic started by: wishbone on June 12, 2015, 15:02:08 PM
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Just to let people know some friends of ours ate at the first restaurant on the right once you go over the bridge in calis on seafront,not sure what it is called but has new owners,the food was cold,the drinks were warm and the staff were rude.
When a complaint was made they were told to leave without paying, but were then chased down the road by a waiter.
Not what we want in calis.
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Oh Dear what a shame. I cannot remember the name of that place, but it is getting some good write-ups.
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Would that be Motto i think
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It's called Motto which I praised on here a couple of weeks ago.However the incident mentioned above was my daughter and her friend who were decidedly unimpressed not only with the food,service,attitude and slight aggressiveness of the male staff towards two young females.Wish I had been there !
Make your own mind up but I for one will be avoiding at all costs
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These restaurants do not realise the power of this Forum. We will give it a miss. I don't like the thought of young girls being bullied. There are plenty of good restaurants to visit in Calis.
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Oh dear, we ate there last year and I boldly made a statement that it was the best food I had eaten in Turkey, bar none.
We are really looking forward to eating there again, and still will, we shall also let you know how we get on!
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Please do Cheffy.
It's funny how people get different experiences with staff as well as food in the same restaurants. A well known waiter in Calis was very rude to one of our friends after years of good service. Not only did we all leave (it was a table of 16 to 18 as I recall, all just about to order) - but we all got up as one and left, it was a perfect, silent response, never to return.
That was 2005, and none of us ever ate in the restaurant he worked in ever again, even when he moved to new ones we really liked. There's no need for it and there's no need to eat in places where they treat you badly.
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One off my list then :)
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Just to let people know some friends of ours ate at the first restaurant on the right once you go over the bridge in calis on seafront,not sure what it is called but has new owners,the food was cold,the drinks were warm and the staff were rude.
I just can't get my head around this. Why on earth should waiting staff be rude to a customer? What do they hope to achieve by such behaviour?
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It's because they don't know or haven't been trained how to respond when a customer makes a complaint.
The complaint is taken personally, they maybe get defensive, perhaps they are worried about how the boss will respond (to them) if they have to take the complaint back to the owner/boss because someone is asking/demanding a refund, discount or replacement.
The response to and the way in which complaints are managed is set by the owners/boss and it is vital that the staff know how they are to respond in such circumstances. Otherwise you end up with a situation as described as above.
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Good point Nichola. Wishbone- it's not clear from your posting whether you made the complaint before the waiter was rude or you complained because the waiter was rude to you.
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Nichola has a very valid point, proper training is vital, customer service is key in the hospitality business, and bad reports soon get around. It is up to management to make sure staff are trained properly. I will say Nichola and Dogan have done a great job with their staff they are always friendly and efficient. Credit where credit is due. :)
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I agree with the above posting, but would like to add the following.
There are different ways to make a complaint about substandard service/quality. It ranges from polite assertiveness to outright abusive comments to the waiter. It all depends on how you make your complaint. For example, if you swear or are abusive to a waiter, you are more likely to get it back and the complaint is not dealt the way it should be.
Waiters do not have any real authority. If your are not satisfied with the response of a waiter after a complaint, then surely the customer should then go to the owner/manager/boss?
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I am sure if the manager had been informed about this it would have been dealt with more professionally. My wife and I have been there 3 times in 3 weeks always on Saturdays.Each time has been very enjoyable and the food very good but every time we have had cause to moaned at the staff for various reasons,and they do not know how to resolve the issue just say yes ok and run off. The last time my wife spoke to the manager and he was very understanding and quick to resolve the problem.Sorry to hear how they were treated but one bad moment or lack of training should not be enough to blacken the restaurant on here as it is very good in my opinion.
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As Nichola says they must be trained properly to have a good business. After all, you are only as good as your worst employee. One bad apple and all that.
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We visited Motto in June and the food was superb and the waiters, polite and efficient. Always a shame when you hear of someone having a bad experience but we will definitely be returning as could not fault.
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A bit like us gettng thrown out of that new shop in Fethiye. The guy obviously had no training as a shop assistant.
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Two young girls sat at a table which was then pulled next to another table for some reason.The waiter proceeded to pour drinks from the other table into their glasses and when told that they weren't together and they weren't their drinks the response was very poor.then when they ordered drinks they were warm,when they told the waiter he did nothing to resolve this.The food came and it was not only poor quality ,it was cold .My daughter ordered Lamb shish ,was given one skewer with tiny pieces of cold fatty lamb,four cold potato wedges and a half a tomato for 44 lira,again she complained and was more or less told that if she didn't stop complaining she could leave.She told them that she would leave but not be paying ,they said that was okay just to go which they did.Then an aggressive staff member ran after them demanding that they go back and pay.not only embarrassed but frightened they came to an agreement and paid some of the cost.
I will not be returning to a place that intimidates young girls or anyone for that matter,if I was there I would have punched his face in for treating my daughter this way.
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I hope they response here in the same way another restaurant in the area has done. If not they are going to loose a lot of business and good will.
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Training is obviously important but you can't honestly say there are untrained waiters who believe being rude and aggressive is acceptable? And even if they did, how long would it take to stop them doing that, or if they persisted boot them out?
These people can choose any of these dozens of restaurants to spend their money in, that is the money I pay your wages with. lf they don't come back there's no wages. Training sorted.
If it doesn't work with immediate results, you made a very bad choice of untrained staff in the first place.
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Two young girls sat at a table which was then pulled next to another table for some reason.The waiter proceeded to pour drinks from the other table into their glasses and when told that they weren't together and they weren't their drinks the response was very poor.then when they ordered drinks they were warm,when they told the waiter he did nothing to resolve this.The food came and it was not only poor quality ,it was cold .My daughter ordered Lamb shish ,was given one skewer with tiny pieces of cold fatty lamb,four cold potato wedges and a half a tomato for 44 lira,again she complained and was more or less told that if she didn't stop complaining she could leave.She told them that she would leave but not be paying ,they said that was okay just to go which they did.Then an aggressive staff member ran after them demanding that they go back and pay.not only embarrassed but frightened they came to an agreement and paid some of the cost.
I will not be returning to a place that intimidates young girls or anyone for that matter,if I was there I would have punched his face in for treating my daughter this way.
I am starting to develop a bad case of deja vu here. Steve A- as you were not there at the time, you are re-telling what your daughter said happened.
What would be a good idea over this issue issue is if your daughter was to recount what happened herself. Then, if at all possible ask the owner/manager/boss of Motto to give his version of events on the forum. Only then we will be able to get a balanced view of this event.
Just like Mancero did.
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Evidence provided by one's daughter is of zero value then -as you say we have been here before. Are you childless perhaps, Kawazakikid? Maybe just father to motorbikes. If my daughter tells me something happened, it happened.
For the record nobody asked Mancero to give their side.
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Hi Steve A, it was my daughter & friend who were the other two on the table. I did not want to mention this as they are still in Calis and go to the seafront on a daily basis in case of any repurcussions, as has been mentioned 2 girls on there own. We will not be eating there and will probably have a quite word when next in Calis. Steve I believe all 4 girls had a drink afterwards. Good for them.
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I am starting to develop a bad case of deja vu here. Steve A- as you were not there at the time, you are re-telling what your daughter said happened.
We've got a member describing an incident in a restaurant that was observed by their daughter.
Followed by another member confirming the incident, and also confirming it was their daughter who was involved.
Good enough for me thank you very much.
No point in saying I won't use the establishment, as the chances of me eating anywhere in Calis is pretty low, but enough there for others to make that choice.
JF
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I'm never going to ride a Kawasaki again !
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What would be a good idea over this issue issue is if your daughter was to recount what happened herself. Then, if at all possible ask the owner/manager/boss of Motto to give his version of events on the forum. Only then we will be able to get a balanced view of this event.
KK, just in case you are confused you are on the Calis Beach Forum, a website for discussion things about a holiday resort. You seem to think you are a Silk; a QC addressing the jury at an Old Bailey trial and demanding levels of evidence and verification applicable to a murder trial. Still, I expect other CBF members will be able to come to their judgment well enough.
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I must admit I was not around to witness the Titanic sinking, but I am reasonably prepared to believe it happened.
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Well thanks KK you have just managed to cast aspersions on my daughter and myself .I hope you do go to Motto again and experience what they did,will that be enough evidence for you.
Thanks Wishbone ,yes the girls met up at George's straight afterwards and had a lovely evening,it was from there that Katie Facetimed me to relay what had happened.
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It will be off my list of restaurants to visit end of August >:( : :)
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I see they're donating a meal for 2 in the next 3C's auction. That'll be interesting, I hope they've got their act together by then.
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I must admit I was not around to witness the Titanic sinking, but I am reasonably prepared to believe it happened.
It has not been seen for quite a while now.
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Is there a reward for sightings?
JF
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Not many people are aware of it but the Titanic was launched in Birmingham, in fact my Great, Great Grandfather
was asked to bring his horse along to the towpath cause' they was struggling to get it moving. A few years later
he was killed at the Battle of the Little Big Horn, Custer's last stand. He was camping in the next field and went
round to see what all the noise was. Poor sod.!! :( ( but I didn't witness it personally )
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in fact my Great, Great Grandfather was asked to bring his horse along to the towpath cause' they was struggling to get it moving.
Did he wear a green mankini as well, a sort of family tradition?
JF
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I am not sure Kevin's family have "traditions"; rather downward spirals from which they can't escape.
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Not many people are aware of it but the Titanic was launched in Birmingham, in fact my Great, Great Grandfather
was asked to bring his horse along to the towpath cause' they was struggling to get it moving. A few years later
he was killed at the Battle of the Little Big Horn, Custer's last stand. He was camping in the next field and went
round to see what all the noise was. Poor sod.!! :( ( but I didn't witness it personally )
Kevin.
Step away from the LSD.
That's it.
Put it down and walk away.
Good lad.
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My stepson told me he saw Elvis in Tesco at the seaside allegedly he had ridden there on Shergar. Robert Maxwell was the lifeguard.
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Interesting Martin. But under new CBF rules, if you didn't see it, it didn't happen.
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I saw Rod Stewart having a drink in Lees Bar in Calis last week.Does that count ?
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Look out, Tinx does not like restaurant reviews to be kidnapped. Soon, you will all be on the naughty step :)
Seriously and back to the orignal review. Someone needs to speak to the owner of this place and let him know what happened. If he is good at what he does, he will make amends. If not, then we, personally, will vote with our feet.
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This is not a restaurant review, it's on the question and answer section and the title is Not Polite, so you are still on topic Jacquie :)
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I would argue that this is a restaurant review... Cold food and not being polite is reviewing a restaurant. :)
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You would argue .
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As Andy knows we were told dont go to the Curry House ıts got bad revıews. We went and ıt was wonderful so I for one would never vote wıth my feet untıll I had trıed ıt fırst.
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Curry House ???? Dont't know where that is, anyway this thread is about an entirely different place and matter :-\
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Pot, Kettle, Black springs to mind ;D
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Only trying to follow YOUR rules Tinxs or am I the only person they apply too? I note lots of people go off thread when they write on the Forum. However, it seems I am the only one that gets told off. :)
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Oh no you're not!
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Come on children, play nicely!!
:)
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Only trying to follow YOUR rules Tinxs or am I the only person they apply too? I note lots of people go off thread when they write on the Forum. However, it seems I am the only one that gets told off. :)
Blimey Jacqui you want to see some of the telling offs and responses I get from the UK beach forum. ;)
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cheers des. wondered where you have been.
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8) : :)Yes, but you deserve it Des ;D ;D ;D
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join the club jacqui . ;)