Thanks for that Barb, Chris E also gave me similar advice recently but as we are making our second trip up there tomorrow, I thought it might be nice to have a name to ask for.
We did find an English speaker last time we went a couple of months ago, he took all of our details, email address, mobile number etc. but so far, nothing! Our problem is probably one that many would like to have, they have stopped taking their monthly bills from us.