Mt Tibbs, I too am an orange customer but I can't understand what you are saying about the prices, if you were not happy at the prices then you shouldn't have signed up with them. I have always found them well priced and provided good service.
I certainly din't know that my pre season clean was "free" I was lead to beleive it was included in the price. Now that I know it was "free" it makes it easier to compare the service they provide with other possible suppliers.