Agreed Scunner and Hillside
We had this service at a hotle we used for five years. The rooms got worse so we walked.
Went back in May after it was refurbished and as we were first to book we got the biggest deluxe room.
So familiarity can work both ways
Manager actually admitted that he was embarassed and struggled to suss out what room was best for putting folk in before he did the place up.
