Firo, one thing I would dearly like to see here would be an 'information' centre. Perhaps only open one day a week, staffed by someone who spoke English (for us old wrinklies who are having a problem getting to grips with the language) where you could find out information regarding utility bills/who to complain to regarding treatment/cruelty to animals (yes, you can report someone!), just general info without you spending a whole day going round in circles.