
Updated 10.00 Uk Local time 17 April 2010
Like all UK travel companies, Thomas Cook UK & Ireland has faced unprecedented disruption to its flight and holiday programme as a result of the volcanic ash from Iceland that continues to affect the airspace above northern Europe.
As a result, we have now taken the difficult decision to cancel all Thomas Cook Airlines flights that were unable to depart on Thursday 15th April, yesterday (Friday 16th April) and all outbound flights today (Saturday 17th April). We are contacting all customers affected by this to do our up most to rearrange their holiday to allow them to depart in the next few days.
For holidaymakers due to travel tomorrow (Sunday 18th April), they should not travel to their UK departure airports at this present time. We continue to monitor the situation and we will update our website with new information.
Please Note
[snip]
- Customers whose flights have been cancelled by the airline and wish to amend their flight / holiday may do so but must re-book to travel on a departure date within the next 30 days (18th May 2010)
- In the event of a customer amending their holiday (as above), any additional costs will be the responsibility of the customer- If the airline has confirmed that the flight is still operating (although with possible delays) then normal cancellation and amendment booking conditions will apply
- For customers due to depart after 18 April, normal booking conditions will apply.
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additional costs?
