goldtrail rip off ********

[valleyboy]

Just booked a flight with them for our youngest, similar thing, but she only waited 60 mins on the phone, however the flight was only £70 return from Cardiff, so if everything goes ok that's still a bargain !!!

[kariaapartments]

Just sent the following to the Office of Fair Traiding. Bloody ridiculous.

"I am a member of a number of forums and have recently noticed a lot of complaints into a practice involving the travel agency "Goldtrail". Customers are not given the opportunity to book baggage online at the time of booking, but instead are told to ring a premium number (10ppm) through which the average wait in the queue is 90 minutes (£9.00). Surly this cannot be adjudged as a fair practice? Your assistance in this matter, I am sure, would be appreciated! Though not, I suspect by Goldtrail?

Kind Regards

Steve"

[dycedon]

good on ya steve, anything that brings that robbing Bs into line will be welcome.

[jfm]

well done steve wether or not they have the power to stop this scam is debatable,
Diverbaz1 i have skype how is it free i know it is free from pc to pc,but i am sure it charges for landlines and 0870 numbers but let me know if i am wrong thanks,i had to go out after i eventually got through so this is what the operater said they have a number of people manning the phones i find this hard to believe i think they just keep the phone off the hook,the number off saynoto0870 just rings they wont pick it up,when i rang i was 20 in queue then it started going down after an hour and half i was 2 in line then it took another hour to finally get through,total time 2 hours 33 minutes,if it is true they a have a number of operaters they must be making thousands of pounds a day,i wouldnot book with them but it is very cheap and tempting but i had to go in work late due to over 3 hours trying ROBTRAIL,anyway thats my rant finished but unlikely to book with them again

[reggie]

thats not on [!]

[jfm]

hi diverbaz
can you let me know how to ring goldtrail on skype for free,i have to ring the robbers up again they have not sent me eticket and the flight is tomorrow nightmare
thanks
jimmy

[Scunner]

I'd definitely take the time to reacquaint Watchdog & Goldtrail regarding this, it is truly outrageous.

Their paths have crossed previously: http://www.bbc.co.uk/blogs/watchdog/2009/03/goldtrail_holidays.html

[Steve B]

I used them once a few years ago - never ever again.

[jfm]

just one more thing when booking with goldtrail as well as putting correctly all details as they will charge you to amend also i must have put incorrect email adress and had to phone up to give them correct one nightmare again as they send etickets as email,yes scunner i will email watchdog and also complain to office of fair trading,be aware,i blame the other shysters ryan air they started all the seperate charging they might have bought goldtrai or must be advising them lol
jimmy

[bee]

"booking with goldtrail" don't do it,,,,,,,,,,,,