UFUK live up to their name they are crap, friendly face to face and tea does not carry for poor service return, glad you found them ok and good luck with them in future but I know a couple of people, myself included who have arranged appointments with them and they did not bother turning up or call.Blessing in disguise for me. They also sell old version boxes which because they are new in the box people think they are getting the latest equipment (Dreambox for instance), and their technical knowledge particularly on problem solving is poor to non exsistence (their server updates are slow and they always blame internet connection rather than their server service supply) As for Gary he's worth the wait and knows his stuff backward and I highly recommend him.