Aegean / H4U Go Bust

[kizkucuk]

I think it's worth calling to clarify - Turkey is the base for Onur Air not the UK - if you have booked a one way to go back technically you are starting your journey from Turkey not the UK.   Check your travel insurance too to see if they can help.  I hope evryone gets sorted as soon as possible.

[corbindallas]

CAA are pretty useless, their website info is confusing and their call centre cannot answer anything either. Their website update dated 5th August states from Wednesday 11th August, when the 11th August is actually Thursday. It also states one way flights booked with Onur Airlines is not covered for their repatriation flights, when I pointed out to their call centre you cannot book direct flights to the UK with Onur Airlines as they only operate internal flights within Turkey direct, they did not know this (until they logged into Onurs website), and when I asked if my Aegean booked flight one way with Onur Air for this Thursday is still a scheduled repatriation flight, they asked if I can call back on Monday. I see TC have added new flight schedules and booked Onur Airlines to fly them, also they are cheaper than what I had booked with Aegean/Onur, just can't use them as no one can tell me whether or not my ATOL protected flight booked is cancelled or not yet and knowing my luck if I do book more flights I will get told in the 11th hour that we are covered on a repatriation flight and lose our money if we don't use it, short and curlies spring to mind! [!]

[sue mac]

s...t! but surely if you have booked your flight IN THE UK WITH AEGEAN TO FLY TO HOME FROM YOUR HYOLIDAY, DESPITE HOW YU GOT HERE you should still be covered by repatriation! my friend has explained this to soembody called michael and he has assured us we are covered....it is not our fault that we have arrived here via a different airline before the company went bust!! oh dear.........

[tinkerman]

Our friends flew in on TC and the return flight was with Onur booked with Aegean,They have been told the return flight will not be honoured.

[sue mac]

oh dear.....its a big mixup as we have been assured by caa that we are. looks like its the luck of the draw with whoever you speak to on the phone!!

[miss pentyouth]

I booked a return only through H4U/Aegean and took no chances and have re booked now with Thomson.  I'm looking to put in a claim to the CAA, I'm a bit unsure about sending my bank statements as proof of payment though, it seems a bit strange sending all my details to someone?

[Rimms]

MP, Just sent my claim into the CAA I had to pay the bank £5 to provide the statements as payment on my tickets went back to 2010. You only need to provide the sheet that shows the transaction and can blank out with a marker pen other things shown on that statement. You have to provide them with your bank details anyway to make the repayment and so I would'nt worry.

[miss pentyouth]

thanks Rimms

[biff052]

Spoke to CAA today re my return flight towards end of August.  Advised again to keep checking the flight via their website, possibly more so after the 11th August and to phone on  a weekly basis if needed.  
Re aegean flight for one way - on our tickets it states ATOL protected, so surely this must be the same for either one way or both.
Will keep you posted.

[tinkerman]

ATOL protected may mean you will get your money back