Aegean / H4U Go Bust

[Liz 101]

Thomas Cook appear to have leased some of the Onur aircraft, I was looking yesterday for flights for a family stuck out there & there were several Onur flight codes on the Thomas Cook website, so that could be the answer

[corbindallas]

That's true Ken, Thomas Cook has started to use Onur Airlines for their own flights, just booked a flight with Thomas Cook using Onur Air at half the price of the flights we lost with Aegean and only 4 days later. Just need to get my money back from the ATOL protected flight and that's a £200 saving. I think we are one of the few to get a positive out of Aegean going bust. Feel sorry for anyone booked onto our original flight going through repatriation, it is landing at Manchester instead of Gatwick as Michelle says nearly 8 hour coach trip after landing at Manchester to get back to Gatwick!!

[JulieDiane]

I hope everyone gets their holidays &/or flights sorted, always sad to see this happen, i thought maybe this link may help

http://www.guardian.co.uk/money/2011/aug/03/holidays-4u-collapse-your-rights

Jules x

[sue mac]

Michelle, did you fly out with aegean also? or did you fly with a different airline and only returning with them, as if that is the case, and you are admitted onto a flight home, I may also be! however they keep on saying that if one way onoy flight booked , will not be covered/..so I would suggest that you phone the number that the caa have given, and ask them are you on the passenger list.  at this moment in time, i am resigned to having to buy new flights, but will do so nearer the date. i am going to ring the helpline again today and find out if there are any spaces on the flights due back on 29th and if so, what prices will they be reselli8ng them at.  and yes, there is onur activity, as onur have not failed, and are still flying.

[Steve (redding43)]

Well, I've completed all forms, printed all receipts and sent to credit card company (capital one). Let's see what happens.....

I also was involved with a relatives claim yesterday with barclaycard, barclaycard were trying to fob them off and send them back to the CAA

[elaina]

Yes, Barclaycard tried to fob me off too when I called them last week.  Said they would send me the forms which I have still not received.  Called them again yesterday and was given the runaround.  They said the forms were sent out and I should get them Friday - apparently they usually take 10 days to get to you.  We will see.

[Ray1951]

ATOL HAVE POSTED THE FLIGHT CHANGES ON THEIR INTERNET SITE. YOU JUST
SELECT THE DATE OF DEPARTURE AND ALL THE NEW DETAILS COME UP.
SOME FLIGHTS HAVE CHANGED. THE CHANGES AFFECT DEPARTURE TIMES AND
AIRPORTS.  SOME PEOPLE WILL BE FLOWN TO AN AIRPORT OTHER THAN THE
ONE THEY FLEW FROM BUT ARRANGEMENTS HAVE BEEN MADE TO TAKE PEOPLE
TO THEIR ORIGINAL DEPARTURE AIRPORT ALBEIT BY COACH.

[Scunner]

[farry]

We have 6 bookings with them, 3 by debit card and 3 by credit cards.  I contacted MBNA last Thursday to claim under section 75.  The advisor I spoke to was very helpful and explained it was easier for them to claim by the chargeback procedure which is available to all credit card companies and is in addition to my legal rights under section 75.
He raised a query I did not have to complete any forms.  This morning I have received a full refund from them.  In addition Nat West CC have also repaid me for a booking today by chargeback although they insisted I complete a form.  There is a very helpful template on Martins money site which I have used.  I also understand through the Guardian link that I should be able to reclaim the visa debit card payments through the same process.    Hope this helps.

[kayakebab]

My bank told me I had to claim via CAA for visa debit payment. The form was very straightforward and I posted it special delivery last week.
No idea how long I will have to wait for payment though.

If anyone manages a successful debit card claim via the "credit card route" please let us all know