Aegean / H4U Go Bust

[Pompeylil]

Our friends had one way flights (going back)with Onur through Aegean.  Despite sending several e mails and making numerous calls they have not had an answer.  On the CAA website we have read that they do not get any help with repatriation as they had one way flights anyway.  (Ray drove down and Kim flew with me & my daughters).

After spending several days looking for cheap flights from Dalaman we have today helped them book flights from Rhodes to Stansted.
Taking the ferry from Fethiye to Rhodes.
This was cheaper than flying from Dalaman.
This might help anyone else still looking for reasonable flights.
2 adult flights 384 euros for both and 50 euros each to cross the water.
This flight is with Ryanair if it helps anyone else.
Carol

[John H]

I sent my form and covering letter to Capital One two weeks ago. Telephoned them this morning and was told it would take 6 to 8 weeks to get a refund.

[Steve (redding43)]

John, did they say they received your forms? I just called them armed with my proof of deliery on the 10th. They state nothing received and they couldn't put me through to disputes dept duet it being Monday and them having technical difficulty!

[John H]

Steve,I posted the documents on 10th and have proof of delivery on 11th August.
The bloke I was speaking to said they were received on 12 August and were in the system and there was nothing to be done other than wait.

[Steve (redding43)]

Its amazing how when you phone them they deny having ever received your documents. But when you then phone back with details of the employee that actually signed for the delivery within their offices the elusive documents suddenly appear....

John H, they have now said they will contact me within 7 days

Steve

[John H]

I sent them,Capital One, an e mail yesterday asking for and update and got the reply that they would contact me by letter within the next two weeks.
I imagine that I will have the money refunded but their operating methods do not inspire confidence.
Any one on the forum had really good service from their credit card company on refunds.

[Denise40]

When Turkish Cyriot Airlines went bust last year, I requested refund form via internet banking through Capital One Credit Card and was refunded within two weeks, with a letter asking if I wanted a refund for previous flights booked with Thy, but had actually flown!!

On this form they just ask for flight details, cost and copy of statement where the monies went out.

Good luck

[kenkay]

Just got a letter from Huntswood CAA Team stating that my first claim has been approved and £270 will be paid into my nominated account within 14 days.
I sent 2 claims under seperate recorded delivery cover on 4th August. One of £270 for 2 flights in Sept 2011 and the other of £141.00 for one flight in July 2012.
I got confirmation of their receipt of my claims on 8 & 9th August. Today I received the letter posted 19th August giving their confirmation that my claim for £270 has been approved. I am anticipating that I will get approval for my £141 claim tomorrow. That means that so far they have done better than my Nationwide credit card claim which is pretty damn good  

[Karennina]

As I was in Turkey for the last month I have only just been able to start trying to sort out my refund. Could someone tell me please if it is correct that you need to get a letter from Aegean/ Holidays 4u to say they have gone into administration,that is what I have been told by my credit card company.

[Steve (redding43)]

No... Certainly not been asked this. Just send a copy of your invoice. I'm sure they know if a company has gone bust