Aegean / H4U Go Bust

[Rimms]

I sent an email with details of the flights and payment made to Claims@caa.co.uk and they sent this reply within an hour

"Thank you for your e-mail, it sounds like you have a valid claim....."

Just waiting for proof of payment bank stetements (which cost more money) and will send these off with the claim form and keep my fingers crossed.

The irony in all of this is that we had booked the May and September flights last year and since then have decided to give a permanent move over there a try, we both finish work around xmas and will move over soon after and so next years flights will not be needed and if we get a refund then it could not have worked out better.

[sagirl]

Rimms, are you sending your claim direct to CAA?  Our travel agent which is Travel Republic told us to send it to them first as they have a protion to fill in and they will send it to the CAA.  We have also downloaded the form off the CAA website and are attaching proof of payment.  We too have the extra ATOL charge shown on our receipt for our airfare I have been told we are fully protected.

[johntaylor49]

This is absolutely horrific isnt it?

I do feel so sorry for everyone involved includiung the Holiday company staff. This is unfortunately modern business practise, Once business was an ethical thing, people told the truth and concerned themseleves wiuth what was right rather than what you could legally get away with!

Buying and selling between Companies with different accounting and different registrations but all owned by the same people so you could maximise the profit and to hell with the Customer.

Taught us all a very valuable lesson, look carefully who a Holiday Company are supplying the flight from, and only book those with what appear to be pretty stable airlines! Not foolproof but more chance!

You can get to see this information
when you confirm and you can call them and check.
(I just tried it )

Good luck to all -- oh -- and kid was just being cynical and probably as badly affected as any you know!

JT

[Scunner]

quote:Originally posted by johntaylor49

only book those with what appear to be pretty stable airlines!

The airline is stable in this case. The people trying to charter their planes went bust.

[tamd]

I was sent an e-mail this morning telling me that flight booked through "Airflights" from Exeter on 4th September was now void as the flight had been chartered by Aegean.  Thankfully, I will eventually get my money back but CAA said I should claim via the Credit Card Company, and the Credit Card people said I should claim through CAA!  I'll try CAA 1st.  Luckily I was able to book flights out again on 7th September via Thomas Cook on line so hope and pray this is OK.  Will ring Mutlu later and hope they can still accommodate us.  I'd also booked flights next year with Aegean so have to claim for that as well.  Over £1000 out of pocket now which I know I will eventually get back, but all the time paying interest on it.

Hope to see some of you soon!!

[Rimms]

 

quote:Rimms, are you sending your claim direct to CAA?

They have told us to fill in the claim form on the ATOL site and send that direct to ATOL.

helink to this appears earlier in this tread.

Good Luck.

[tracy and kevan]

yep were in same position,lucky enough with only the flight back to the uk, have re booked with pegasus direct this time with the credit card,flights were £360 one way.as that was the cheapest i could find. fingers crossed.not the easyiest of web sites to use but hey ho at least we will be able to get home.

we wish every one good luck with this sorry affair

[majorca36]

Just wanted to say my thoughts are with all those people who have lost their holiday/flights ect
im just thankfull i have booked my flights with easyjet we are arriving next week and i cant imagine what my special needs son would be like if we had lost our holiday he is so looking forward to it.
I hope all those that have lost their flights/holiday get to go on their holiday and get there money back as soon as possible.
Majorca x

[june]

As Keith says the Airline is okay its the middleman, John i understand what you are saying but really we are in the lap of the gods as even if you think an operator or airline seem reputable we just dont know what is going on behind the scenes do we?....

I had flights booked for next year with Aegean as so many CBF members did also, I have rebooked and I have the time to get my money back, my heart really goes out to those going on their hols imminently and particularly those with children...feel so so sorry for them....

Its hard out there at the moment and the only bit of light relief we all get really is looking forward to going on holiday and most people have to save so hard for that to have it just fall apart.

[hillside]

We are not entirely in the lap of the gods if booking flight only. I think if you cut out the middle man/agent as in the example of Goldtrail and Aegean/H4U and book directly with the airline, you can take some of the risk away. Also if the party you booked with directly end up going bust you get your money back a lot quicker thro the CC system than from the CAA. I learnt thro bitter experience when Goldtrail went belly up - but it is still no protection against the likes of XL. I suppose the other precaution is to look at the financials of airlines and perhaps listen to alarm bells over reports like TC. Problem is we see flights that interest us and we get carried away. When you're planning a holiday you're not thinking of a companies balance sheet