Aegean / H4U Go Bust

[lynne]

The wedding was booked for half term week......

[CAROL BROWNE]

thanks for info have managed to rebooked our flights with thomas cook
for the 11th aug just hope we can bookin a day early at the oykun

[Denise40]

quote:Originally posted by corbindallas

Have just spoken to CAA as we have a flight booked for the 11th August and they have stated to keep checking their Atol web site which will publish the flights returning as normal. Basically they believe our flight booked through Aegean with Onur Airlines will still be departing on the 11th August as planned? [?]

Don't want to rain on your parade but the same was stated about Turkish Cypriot Airlines - hope everyone gets something sorted![|)]

[Denton]

Does anyuone have experience of a CAA refund. I have several friends booked for this Sept and next May who all paid by Debit Card (not Credit Card).  I have seen the form on the web site but wondered if anyone had had experience of getting a refund from CAA and  how long it took.  If it was for flights only, then is a full refund to be expected.  Any info would be appreciated.

[julian.hannan@serco.com]

Thank the lord for EasyJet....this time next week i'll be enjoying their expensive inflight bar services

[hillside]

quote:Originally posted by Denton

Does anyuone have experience of a CAA refund. I have several friends booked for this Sept and next May who all paid by Debit Card (not Credit Card).  I have seen the form on the web site but wondered if anyone had had experience of getting a refund from CAA and  how long it took.  If it was for flights only, then is a full refund to be expected.  Any info would be appreciated.

Our refund from the CAA for last years cancelled flights via Goldtrail took exactly a year after they went in to liquidation - 18 months after I paid and 11 months after the failed flight[!] When XL went bust I had paid via VISA debit. I got a full refund the date the cancelled flight should have gone.

I dont know, but I think as Aegean/H4U are ABTA/ATOL funded you can only get your money back by claiming via the CAA and not on a credit/debit card guarantee, which only steps in if there is no other protection for you getting the money back (as with XL.com)

[GlennB]

The CAA told me today that my flights for 2 weeks time booked by credit card will be refunded by the credit card company, XL fiasco took them about 3 months to refund the money, my flights for next year paid by debit card will be refunded by the CAA, here's hoping it works, have rebooked with easy jet for 3 times the cost, but hopefully I'll get my break away from customers!

[usedbustickets]

Whilst we are flying out in September by TC ther return was with Aegean Flights, and worse still our daughter is booked both ways from Bristol with Aegean Flights.

Had no option but to bite the bullet and get other flights this afternoon, and pay over £200 more the flights, but I suspect if I had left it any longer I'd of paid even more.

A double whammy of cancelled flights, and it costing more... no wait make that a triple whammy as the flight times are worse:-\

[hillside]

quote:

I dont know, but I think as Aegean/H4U are ABTA/ATOL funded you can only get your money back by claiming via the CAA and not on a credit/debit card guarantee, which only steps in if there is no other protection for you getting the money back (as with XL.com)

I stand corrected - the claim form states
Credit card payments made directly to Holidays 4 UK Ltd or one of its trading names
If full or part-payment was made direct to Holidays 4 UK Ltd using a credit card, the CAA will not refund you the portion of your payment made by credit card and you should contact your credit card issuer to make a claim for that portion under Section 75 of the Consumer
Credit Act 1974. You will need to forward this letter to your card issuer to assist with your claim.

That is GOOD news. When XL went down the pan we got the money back on the date the flight should have gone - in the meantime we didnt pay interest on the debt. Far better than claiming through the CAA - which for Goldtrail took a year!

[johntaylor49]

Folks, so sorry to hear this, any tour operator going is sad for gthos on Holiday or about to leave, but I beleive we will see at least 2-3 more before October! It is a bad time!

Not a lot of help I know, but anyone not booked reading this do consider getting scheduled flight with a larger carrier, it is not that much more, I am coming on 7th September for 19 nights for £471 return for the two of us from Manchester to dalaman including luggage and easy boarding with EasyJet, it is about £30 more than the cheapest I was offered, but although possible, Easyjet unlikley to fail.

John