Aegean / H4U Go Bust

[Karennina]

Ok many thanks Redding I thought I was maybe being fobbed off.

[farry]

Karennina
The letter can be printed from the CAA claim form or even the original press release.  Just follow the links from the aegeanflights web site.

[kenkay]

If you're claiming from your credit card company you just need a copy of your invoice. If your claiming from ATOL (CAA) for debit card payment you need a copy of your invoice plus a copy of your bank statement.

[Karennina]

I have just rang ATOL she was really helpful told me what to do for my one flight that I booked with a debit card. I believe my credit card company are fobbing me off though, I am with Halifax and I have had to email Lloyds!I shall give it a day and if I dont hear anything then I shall get back on to the Halifax. Thanks as always everyone for your help

[John H]

I now have an e mail from Capital One Disputes team who tell me they will now review my dispute? and will respond within 35 days.
I am now not in the least confident about this company but I suppose I will,eventually,have a refund from them.
Now looking for a new credit card company,but not until the refund.

[doubletwo]

Quote. Posted by Ian.
"My claim is made on the grounds that the company has gone into administration and you are jointly and severally liable for any misrepresentation or breach of contract with the above supplier under Section 75 of the Consumer Credit Act 1974"

Quote this to your credit card issuer and you "should" get a full refund into your account within 2 weeks.Providing you have shown them your invoice for the booking.

Who says so.The assistant manager at my HSBC bank.

[steve marshall]

credit were credit is due.....having found out while in calis our flight with aegean on the 25th august was cancelled , we e-mailed the CAA,who e-mailed me back with our new flight details.although we were not to return to humberside airport,we were flown to manchester instead...AND,a BMW taxi was waiting for us which drove us straight to our front door ( as the milage was the same as taking us to humberside airport ).maybe we were lucky ,but the CAA were very efficient...

[maureen]

I agree re the CAA.  My son and I had to return to Manchester instead of Bristol last week.  We were put on an Easyjet flight instead of Onur.  It was a little nerve-racking queuing up, wondering what would happen at check-in.  But all was fine.  At Manchester a little minibus was waiting outside the door of the terminal.  A 3.5 hour journey to Bristol (then the guy had to drive straight back to Manchester!).  

Considering the CAA must be operating under huge pressure, I was very impressed how smoothly and efficiently it all went.

Maureen

[John H]

Steve(redding43),I have answered your e mail.

[Steve (redding43)]

Got it John - thanks

I have one of our two bookings refunded now from Capital One even though they have not attempted to get in contact with me and contacting the right department in the company is impossible.....let's see how long the remaining refund takes